1. djr7572's Avatar
    I deleted my current Google account because I wanted to change my username. So, on my PC, I created a new Google account. This seems to have really confused my Moto X. I thought that simply logging out of all my Google apps on my phone and signing in again under my new username would be simple ... but I'm running into some issues. I'm getting a message from Google Drive Synchronisation - "Cannot obtain required authentication". So, I can't log into anything ... GMail, Play, +, etc. I tried rebooting - no help.

    Any suggestions?
    12-21-2013 10:31 PM
  2. morphodone's Avatar
    Maybe try adding both accounts to your moto x.

    Posted via Android Central App
    12-21-2013 10:35 PM
  3. djr7572's Avatar
    Maybe try adding both accounts to your moto x.

    Posted via Android Central App
    I only have 1. I cancelled the original one.
    12-21-2013 10:36 PM
  4. stameyryan's Avatar
    Time to start over then because everything on your phone is connected to the original email apps contacts calendar the works best to save contacts to your carrier and wipe and start over

    Sent from my XT1058 using Tapatalk
    12-21-2013 10:43 PM
  5. djr7572's Avatar
    Time to start over then because everything on your phone is connected to the original email apps contacts calendar the works best to save contacts to your carrier and wipe and start over

    Sent from my XT1058 using Tapatalk
    Where in Settings do I find the wipe and start over option? And will I do any damage to the phone by doing that? What can I expect to see once that's finished? I'm guessing I'll have to re-download all of the apps I paid for, too. Ok, big mistake - I shouldn't have done that.
    12-21-2013 10:47 PM
  6. stameyryan's Avatar
    Settings then backup and reset.. It will bring it back to brand new condition erasing everything including pics and texts call history

    Sent from my XT1058 using Tapatalk
    12-21-2013 10:50 PM
  7. djr7572's Avatar
    Settings then backup and reset.. It will bring it back to brand new condition erasing everything including pics and texts call history

    Sent from my XT1058 using Tapatalk
    So, "Factory Data Reset"?

    Posted via Android Central App
    12-21-2013 11:10 PM
  8. stameyryan's Avatar
    Yes that's correct unfortunately that's really the only way

    Sent from my XT1058 using Tapatalk
    12-21-2013 11:15 PM
  9. djr7572's Avatar
    Yes that's correct unfortunately that's really the only way

    Sent from my XT1058 using Tapatalk
    Will i have to reactivate the phone with Verizon all over again or will that not be necessary?

    Posted via Android Central App
    12-21-2013 11:19 PM
  10. stameyryan's Avatar
    That will not be necessary it will reboot ask you for the usual language email address blah blah blah I reset mine at least once every 6 months

    Sent from my XT1058 using Tapatalk
    12-21-2013 11:21 PM
  11. ultravisitor's Avatar
    I'm guessing I'll have to re-download all of the apps I paid for, too. Ok, big mistake - I shouldn't have done that.
    All of those purchases are tied to the original account, so it may not simply be a case of redownloading those apps. You may have to buy them all over again.

    Hope you saved all your contacts, too...
    12-21-2013 11:53 PM
  12. djr7572's Avatar
    Oh, I already know I'll have to re-purchase all the apps. Fortunately, I didn't have that many yet. One thing's for sure, I won't be changing my e-mail again anytime soon. And if I do, I'll be sure to back everything up first. Clearly I did not think this through before pulling the trigger. Lesson learned!
    12-21-2013 11:59 PM
  13. tonymhoffman's Avatar
    Oh, I already know I'll have to re-purchase all the apps. Fortunately, I didn't have that many yet. One thing's for sure, I won't be changing my e-mail again anytime soon. And if I do, I'll be sure to back everything up first. Clearly I did not think this through before pulling the trigger. Lesson learned!
    You can add more than one account through the play store to get all the apps you already own.

    I load my gmail account in okay store on my gf phone so she can use my all access music subscription.

    So load the new account at start up then go into play and add the old account and you should be good.

    Posted via Android Central App
    weksa likes this.
    12-22-2013 01:01 AM
  14. djr7572's Avatar
    You can add more than one account through the play store to get all the apps you already own.

    I load my gmail account in okay store on my gf phone so she can use my all access music subscription.

    So load the new account at start up then go into play and add the old account and you should be good.

    Posted via Android Central App
    Thanks!
    12-22-2013 01:34 AM
  15. djr7572's Avatar
    All squared away. Thanks everybody!
    12-22-2013 02:46 AM
  16. Mirthel Xristilla Ricafrente-Tampoy's Avatar
    I recived a message from Google about authentication required.... after my Samsung S4 updated. Now I cannot access Google Chrome, Google Play, etc, a few of my applications were deleted as well. Everytime I tried to enter the same old email I used , it is unable to sync and it says they have a problem blah blah blah....Please help.
    03-25-2014 03:00 AM
  17. Mel Martin's Avatar
    I recived a message from Google about authentication required.... after my Samsung S4 updated. Now I cannot access Google Chrome, Google Play, etc, a few of my applications were deleted as well. Everytime I tried to enter the same old email I used , it is unable to sync and it says they have a problem blah blah blah....Please help.
    Following as I have the same issue!!
    05-27-2014 03:25 AM
  18. Mel Martin's Avatar
    Right, I have fixed mine. Go into settings, then go onto the 'accounts' tab at the top. Click on Google, uncheck all the boxes with the error symbol next to them, then click 'sync', and restart your phone. Everything has come back that I had lost.

    It worked with my S4, so hopefully it will help others!
    05-27-2014 01:07 PM

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