02-04-2014 05:06 PM
68 123
tools
  1. kansasandroid1's Avatar
    Well I just now found out any Moto X bought in December qualifies for an extended return policy through January 31st. I saw the deal for $299, and i began chatting with a sales rep who said yes i can return it still and buy one for the $299 price. I bought it during the Today Show promo, and i was wondering if you guys thought the 50 or 60 dollars i would save by doing this would be worth dealing with Motorola customer service. He says it will take between 7-10 days to process. I want to know what you guys think?
    Infinity likes this.
    01-27-2014 10:15 PM
  2. CarbonOak's Avatar
    It is worth it to return it and save the cash. Shipping is free both ways as well. Plus it allows you to get a different color combo or the wood back if you choose.

    Customer service has been great and I didn't have any problems with them whenever I contacted them.
    01-27-2014 10:52 PM
  3. Cozume's Avatar
    Well I just now found out any Moto X bought in December qualifies for an extended return policy through January 31st. I saw the deal for $299, and i began chatting with a sales rep who said yes i can return it still and buy one for the $299 price. I bought it during the Today Show promo, and i was wondering if you guys thought the 50 or 60 dollars i would save by doing this would be worth dealing with Motorola customer service. He says it will take between 7-10 days to process. I want to know what you guys think?
    They will give you a $70 accessory credit to compensate for the sale price if you don't return it. Some people have been able to get them to give a prepaid VISA instead of an accessory credit when they were still in the return period but there was a later sale.
    01-27-2014 10:56 PM
  4. Woosh's Avatar
    Well I just now found out any Moto X bought in December qualifies for an extended return policy through January 31st. I saw the deal for $299, and i began chatting with a sales rep who said yes i can return it still and buy one for the $299 price. I bought it during the Today Show promo, and i was wondering if you guys thought the 50 or 60 dollars i would save by doing this would be worth dealing with Motorola customer service. He says it will take between 7-10 days to process. I want to know what you guys think?
    I was a bit tired of my green back design so it was worth it to me. I originally wanted the wooden back so being able to get rid of the green and get a new wood back for even less than I paid for the phone I got a month and a half ago was well worth the effort to return.

    I called yest and they sent me the return form last night. Packed it up and sent it away this morning. It was pretty easy return.

    But I paid with a Moto credit account so it was worth it since its not any money out of my pocket. If you have to put $350 in limbo for a week it might not be worth it to you.
    01-28-2014 11:24 AM
  5. raiderep's Avatar
    The return process for me was entirely automated through the website and I didn't have to call them once. I was very impressed with it to be honest. I ended up switching from the olive back to walnut and saved 25 bucks last week, I could probably do it again for another 25 or 50 bucks savings but I am happy with this one and think I'll just stick with it.
    01-28-2014 12:32 PM
  6. effreyj's Avatar
    The return process for me was entirely automated through the website and I didn't have to call them once. I was very impressed with it to be honest. I ended up switching from the olive back to walnut and saved 25 bucks last week, I could probably do it again for another 25 or 50 bucks savings but I am happy with this one and think I'll just stick with it.
    How did it work? Did you need a promo code?
    01-28-2014 12:39 PM
  7. raiderep's Avatar
    How did it work? Did you need a promo code?
    Yes I used one of the $50 codes that were around last week. 25-50=25 less 👍

    To go from non-wood back to wood you have no other choice, they don't allow the switch any other way unfortunately.
    01-28-2014 01:17 PM
  8. effreyj's Avatar
    Yes I used one of the $50 codes that were around last week. 25-50=25 less

    To go from non-wood back to wood you have no other choice, they don't allow the switch any other way unfortunately.
    Nice, I did the same thing with one of the promo codes someone posted on this site. Excited for my new ebony back!
    01-28-2014 01:34 PM
  9. kansasandroid1's Avatar
    If anyone has an extra Valentines day promo code could you personal message me? Because I am gonna go through with returning it and saving the money
    01-28-2014 05:45 PM
  10. cdmta's Avatar
    looking for a code here too. Anyone not using one?
    thanks guys
    01-29-2014 01:07 AM
  11. Cozume's Avatar
    looking for a code here too. Anyone not using one?
    thanks guys
    Do you still need a code?
    01-29-2014 07:15 PM
  12. kansasandroid1's Avatar
    Yes I am looking for one if you can personal message it to me
    01-29-2014 07:20 PM
  13. Infinity's Avatar
    Thank you so much for posting this! I found myself preferring the Nexus 5 and was going to sell my moto x at a loss, as I wasn't aware they had extended the return period for phones purchased last month. Thanks again!
    01-29-2014 10:29 PM
  14. Cozume's Avatar
    The return process for me was entirely automated through the website and I didn't have to call them once. I was very impressed with it to be honest. I ended up switching from the olive back to walnut and saved 25 bucks last week, I could probably do it again for another 25 or 50 bucks savings but I am happy with this one and think I'll just stick with it.
    how do you do it entirely through the website?
    01-29-2014 10:36 PM
  15. Infinity's Avatar
    how do you do it entirely through the website?
    https://motorola-global-portal.custh...696/reg/644015
    01-29-2014 10:38 PM
  16. omega1300's Avatar
    So can anyone confirm if the Moto X I purchased on December 9th could theoretically still be returned? With the extended holiday return policy?

    Posted via Android Central App
    01-29-2014 10:49 PM
  17. Infinity's Avatar
    So can anyone confirm if the Moto X I purchased on December 9th could theoretically still be returned? With the extended holiday return policy?

    Posted via Android Central App
    My order from 12/15 was approved for a return.
    01-30-2014 12:08 PM
  18. Cozume's Avatar
    So can anyone confirm if the Moto X I purchased on December 9th could theoretically still be returned? With the extended holiday return policy?
    my order from December 2nd was approved for an accessory code.
    01-30-2014 12:36 PM
  19. omega1300's Avatar
    My order from 12/15 was approved for a return.
    Return for cash? Or return for credit only?

    Posted via Android Central App
    01-30-2014 12:54 PM
  20. Woosh's Avatar
    Return for cash? Or return for credit only?

    Posted via Android Central App
    You can't pay with cash so they wouldn't return it to you in cash.
    01-30-2014 12:58 PM
  21. omega1300's Avatar
    You can't pay with cash so they wouldn't return it to you in cash.
    I mean that credit back your card? Or they give you credit you can only use at the Motorola site?

    Posted via Android Central App
    01-30-2014 01:01 PM
  22. Woosh's Avatar
    I mean that credit back your card? Or they give you credit you can only use at the Motorola site?

    Posted via Android Central App
    About 99% sure that they will credit back your credit card. Not sure how they could get away with only giving store credit on a site that sells 2 products. But I have yet to receive my refund so I can't quite go up that extra 1% yet.
    01-30-2014 01:06 PM
  23. omega1300's Avatar
    About 99% sure that they will credit back your credit card. Not sure how they could get away with only giving store credit on a site that sells 2 products. But I have yet to receive my refund so I can't quite go up that extra 1% yet.
    Chatting with them now, I guess we'll see.

    Posted via Android Central App
    01-30-2014 01:11 PM
  24. effreyj's Avatar
    My return request says this, so it must be back to your credit card:

    Motorola will process your credit within 2 weeks from the date we receive your items. You can expect to see your credit on your next billing statement after the credit has been processed.
    01-30-2014 01:15 PM
  25. omega1300's Avatar
    My return request says this, so it must be back to your credit card:

    Motorola will process your credit within 2 weeks from the date we receive your items. You can expect to see your credit on your next billing statement after the credit has been processed.
    Thanks all, they confirmed its credit back to my card.

    So, does anyone know if the phone has to be there by tomorrow? Or just get the RMA issued?

    Posted via Android Central App
    01-30-2014 01:18 PM
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