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  • 1 Post By grooks
  1. Thread Author  Thread Author    #1  

    Default Motorola Connect not clearing deleted messages?

    I am a big user and fan of Motorola Connect for Chrome and my Moto X, I use it constantly. Recently I am having a bunch of problems with it. There is a couple of threads of texts that will not clear from Connect, those threads are no longer present on my phone, I have uninstalled and reinstalled Connect from Chrome and still....same thing. Anybody else have this or know how to fix it?
  2. #2  
    grooks's Avatar

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    Default Re: Motorola Connect not clearing deleted messages?

    What has worked for me is to open Connect within Chrome, click the 3 dos in the upper right corner, then select 'Refresh all content'.
    Thanked by:
    Ry 
    Ry likes this.
  3. #3  

    Default Re: Motorola Connect not clearing deleted messages?

    Quote Originally Posted by grooks View Post
    What has worked for me is to open Connect within Chrome, click the 3 dos in the upper right corner, then select 'Refresh all content'.
    When I do that, most times it says 'Refreshing, Please wait...' for a loonnnngg time and the thread(s) remain.

    Anyone else have a magic bullet for a fix?
  4. Thread Author  Thread Author    #4  

    Default Re: Motorola Connect not clearing deleted messages?

    Quote Originally Posted by Tom in Bristol View Post
    When I do that, most times it says 'Refreshing, Please wait...' for a loonnnngg time and the thread(s) remain.

    Anyone else have a magic bullet for a fix?
    Same for me.

    Now certain texts within a thread will randomly disappear.

    Sent From My Woven Black and Yellow Moto X
  5. #5  

    Default Re: Motorola Connect not clearing deleted messages?

    Quote Originally Posted by thatotherdude24 View Post
    Same for me.

    Now certain texts within a thread will randomly disappear.

    Sent From My Woven Black and Yellow Moto X
    On further review...the laptop side of Moto Connect made me sign in again yesterday and both the call log and text messages were correctly synched with the Moto X...maybe they did a fix or we need to sign out once in awhile.
  6. Thread Author  Thread Author    #6  

    Default Re: Motorola Connect not clearing deleted messages?

    Quote Originally Posted by Tom in Bristol View Post
    On further review...the laptop side of Moto Connect made me sign in again yesterday and both the call log and text messages were correctly synched with the Moto X...maybe they did a fix or we need to sign out once in awhile.
    Did not work for me.
  7. #7  
    kfanguyjr's Avatar

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    Default Re: Motorola Connect not clearing deleted messages?

    Has anyone found a solution to this problem?
  8. #8  
    kfanguyjr's Avatar

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    Default Re: Motorola Connect not clearing deleted messages?

    I am using the latest Chrome and connect both phone and desktop.
  9. #9  

    Default Re: Motorola Connect not clearing deleted messages?

    The Moto servers were glitched for a few days per Matt in the Moto forums. FIxed now, so you can sign back in and 'Refresh all content' again.
  10. #10  

    Cool Re: Motorola Connect not clearing deleted messages?

    Sign out of the chrome extension and sign back in. Moto extension is now synced with messaging app on phone.

    Droid Turbo
  11. #11  

    Default Re: Motorola Connect not clearing deleted messages?

    Does anyone know how to delete messages from within Motorola Connect? The only way I can delete them is from my phone, and then refresh content in Motorola Connect. I'm hoping there's a way to do it directly?

    Thanks!
    Lyman

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