09-22-2015 11:43 PM
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  1. Timtropolis's Avatar
    Good day all,

    Have a weird problem that I don't see an answer for, so I thought I'd post it here.

    When I rec'd my Moto X last week, I was able to connect easily to my home wifi. Put the password in and connected up right away.

    Last night, I had a friend over and he needed to use my wifi but we had a problem with the password so I temporarily removed my password from my home wifi and he was able to connect.
    After he left, I reset the security on my home wifi. All my devices (2 other phones, tablet, ps3, 2 laptops) re-connected no problem with the exception of my Moto X.
    I've been messing around with it all morning and have not been able to re-connect. When I attempt to connect, I have to click on 'connect' multiple times before it will even do anything.
    When it does, it says "connecting" for about 5-10 seconds, then goes back to "Saved, secured WPA/WPA2" Below are things I've attempted to remedy the situation:

    1. Forget, re-enter password.
    2. Reset/remove the password. Even when I removed the password, it still does the same thing described in the above paragraph
    3. Reset modem & router. My router is a Linksys WR54G with the latest firmware.
    4. I am able to connect to other wifi options on my list with no problem.

    If anyone can provide some insight/solution, I would really appreciate it.

    Best regards,

    Timtropolis
    Moto X (16GB) running Android 4.4
    02-11-2014 08:55 AM
  2. Golfdriver97's Avatar
    To clarify: When you reset your router, did you mean turning it off?
    02-11-2014 09:37 AM
  3. Timtropolis's Avatar
    To clarify: When you reset your router, did you mean turning it off?
    Yes , that is correct.
    02-11-2014 09:49 AM
  4. Golfdriver97's Avatar
    02-11-2014 10:30 AM
  5. PiggyMiddle's Avatar
    If anyone can provide some insight/solution, I would really appreciate it.
    Almost certainly a misspelling of the password. If you are using windows, go to Network and Sharing.
    On the left will be "Manage wifi networks" select that.
    The right-click on the wifi and select "Properties"
    Make sure the "Show Password" is checked and compare the password it is using to connect to the router as it will be in open plain text.
    Then make sure you correctly enter that into the X.

    As a proud Dyslexic owner, I can attest to how easy it is to jumble seemingly un-jumble-able things.
    02-11-2014 12:11 PM
  6. Timtropolis's Avatar
    Almost certainly a misspelling of the password. If you are using windows, go to Network and Sharing.
    On the left will be "Manage wifi networks" select that.
    The right-click on the wifi and select "Properties"
    Make sure the "Show Password" is checked and compare the password it is using to connect to the router as it will be in open plain text.
    Then make sure you correctly enter that into the X.

    As a proud Dyslexic owner, I can attest to how easy it is to jumble seemingly un-jumble-able things.

    Hey Piggy,

    Yeah, tried that, I even removed the password entirely and it still wouldn't connect.

    - - - Updated - - -

    Reboot the X?
    Several times with no luck.
    02-11-2014 12:17 PM
  7. Golfdriver97's Avatar
    Maybe a cache clear will help. I haven't done it on stock X, but I think it is the same as the Nexus line: http://forums.androidcentral.com/goo...tion-wipe.html
    02-11-2014 01:13 PM
  8. Timtropolis's Avatar
    Maybe a cache clear will help. I haven't done it on stock X, but I think it is the same as the Nexus line: http://forums.androidcentral.com/goo...tion-wipe.html
    Performed a Clear Cache, found instructions here for anyone else who needs this, but sadly, I still have the same problem. This is very weird to say the least.

    Tim
    02-11-2014 02:57 PM
  9. Golfdriver97's Avatar
    Not sure what to suggest. Sorry.
    02-11-2014 03:30 PM
  10. PiggyMiddle's Avatar
    Have you tried connecting to a different wifi source? That would eliminate the router and password.
    02-11-2014 04:12 PM
  11. Timtropolis's Avatar
    Hey Everyone,

    PROBLEM FIXED!

    Just wanted to give an update on what the problem was and what I did to fix it.
    Turns out that my MAC filtering was enabled as part of my router settings. Once I disabled it, I was able to connect with no problems at all.
    Apparently this effects mobile devices such as phones/tablets but not laptops, printers or game consoles. It must also be Android OS dependent as my wife's phone (Android 4.2) was not affected.

    Thanks to everyone who contributed in helping. All your help was much appreciated.
    Best regards,
    Tim
    02-11-2014 06:20 PM
  12. Golfdriver97's Avatar
    Hey Everyone,

    PROBLEM FIXED!

    Just wanted to give an update on what the problem was and what I did to fix it.
    Turns out that my MAC filtering was enabled as part of my router settings. Once I disabled it, I was able to connect with no problems at all.
    Apparently this effects mobile devices such as phones/tablets but not laptops, printers or game consoles. It must also be Android OS dependent as my wife's phone (Android 4.2) was not affected.

    Thanks to everyone who contributed in helping. All your help was much appreciated.
    Best regards,
    Tim
    Glad you got it figured out. See you around the forums.

    From a Sprint Moto X using AC Forums app
    02-11-2014 07:04 PM
  13. amsparky's Avatar
    I'm glad you posted this - I'm having the EXACT same problem with mine. I'll Have to try what you did...

    Out of curiosity, what causes MAC setting issues? It seems like you'd have to actively change something, so why would it just pop up?

    Posted via Android Central App
    02-11-2014 07:19 PM
  14. Rodrigo Soria's Avatar
    My solution: I've turned off my router that is TP-LINK TL-WR340GD . Then i turned off mi Moto X and then first my cellphone then the damn router.
    It worked!
    05-02-2014 10:15 PM
  15. mrugen_modi's Avatar
    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...

    - - - Updated - - -

    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...
    05-11-2014 11:50 PM
  16. benhaube's Avatar
    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...

    - - - Updated - - -

    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...
    Any device that connects to a network and obtains an IP address has a MAC Address. It is a unique number that no other device in the world has. Mac filtering is used to allow only the MAC Addresses specified connect to the network. Upon trying to connect to a network that has MAC filtering enabled the router looks to see if your device has a Mac address that is on the list of approved addresses. If not it immediately rejects your request for an IP address. Regardless of weather or not you entered the correct WPA key.

    Sent from my XT1060 using AC Forums mobile app
    05-17-2014 01:06 AM
  17. Undress Arata's Avatar
    Hey there,

    I've been having this same issue for the last two days and I've been everywhere looking for a solution for this, anybody has news on this?

    Saludos
    10-03-2014 02:14 PM
  18. imurrx's Avatar
    I just got my refurbished replacement ( my original did not survive my 7 year old's tantrum ). The refurbished refuses to connected and says "saved" while the original still connects. MAC Authentication is off. I was on the phone with Motorola for over an hour. Did the forget and reconnect, power cycled the modem, cleared the cache, even did a factory reset of the phone. NOTHING WORKED. I am sending it back and they are replacing my replacement with another replacement.

    I have had issues before with my HP Touchpad running android but a cleaning of the cache would fix it.
    11-17-2014 05:55 PM
  19. TR_4's Avatar
    That didnt fix my connection
    01-03-2015 05:54 PM
  20. Keegan Pinto1's Avatar
    Even i am having the exactly similar issue on my moto x first gen. Could you give me a solution to it if you have figured out a way. I cannot connect to any wifi like my office wifi my home wifi my friends wifi. This problem has suddenly just come up with my device. I even did a factory reset but dnt help
    08-10-2015 01:04 AM
  21. hulickr's Avatar
    Me too I'm afraid. Cleared cache, but didn't try factory reset. Just started this weekend. Connected fine to work wifi, but not my home or my friends house, which are both connected to regularly for the last year. Posted a question in the AC question area too.

    Hope someone has an idea.
    08-10-2015 10:54 PM
  22. hulickr's Avatar
    In all my fiddling, I guess I'd never tried to turn off the Bluetooth. When I did that this morning, suddenly Wi-Fi connected and all was back to normal on my home Wi-Fi. Work still connected fine today as well. I will have to test on my friends system, but hopefully that will connect now too. Works after I turned the Bluetooth back on as well.
    lckinerk likes this.
    08-11-2015 06:54 PM
  23. WLKN's Avatar
    Awesome thanks. Turning off the bluetooth worked for me too.
    08-14-2015 03:23 PM
  24. lckinerk's Avatar
    Thanks. Turning off Bluetooth also worked for me. How weird. But the wi-fi disconnects again when I turn the Bluetooth back on again. This will at least keep me going until I can find a more permanent fix.
    09-18-2015 07:12 AM
  25. elhann0n's Avatar
    Me as well. This started happening about a month ago (maybe it is update related). It seemed my Moto G would randomly not connect up via WiFi. Eventually, by experimentation, I found out that turning off bluetooth got rid of the issue. I can toggle bluetooth on/off and watch the WiFi behave accordingly ... bluetooth on = WiFi not connected; bluetooth off = WiFi connects. I sometimes also see the WiFi network go to an "out of range" state when bluetooth is on?
    09-22-2015 01:33 PM
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