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  1. Thread Author  Thread Author    #1  
    Timtropolis's Avatar

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    Default Moto X not connecting to Wifi

    Good day all,

    Have a weird problem that I don't see an answer for, so I thought I'd post it here.

    When I rec'd my Moto X last week, I was able to connect easily to my home wifi. Put the password in and connected up right away.

    Last night, I had a friend over and he needed to use my wifi but we had a problem with the password so I temporarily removed my password from my home wifi and he was able to connect.
    After he left, I reset the security on my home wifi. All my devices (2 other phones, tablet, ps3, 2 laptops) re-connected no problem with the exception of my Moto X.
    I've been messing around with it all morning and have not been able to re-connect. When I attempt to connect, I have to click on 'connect' multiple times before it will even do anything.
    When it does, it says "connecting" for about 5-10 seconds, then goes back to "Saved, secured WPA/WPA2" Below are things I've attempted to remedy the situation:

    1. Forget, re-enter password.
    2. Reset/remove the password. Even when I removed the password, it still does the same thing described in the above paragraph
    3. Reset modem & router. My router is a Linksys WR54G with the latest firmware.
    4. I am able to connect to other wifi options on my list with no problem.

    If anyone can provide some insight/solution, I would really appreciate it.

    Best regards,

    Timtropolis
    Moto X (16GB) running Android 4.4
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Moto X not connecting to Wifi

    To clarify: When you reset your router, did you mean turning it off?
  3. Thread Author  Thread Author    #3  
    Timtropolis's Avatar

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    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by Golfdriver97 View Post
    To clarify: When you reset your router, did you mean turning it off?
    Yes , that is correct.
  4. #4  
    Golfdriver97's Avatar

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    Default Re: Moto X not connecting to Wifi

    Reboot the X?
  5. #5  

    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by Timtropolis View Post
    If anyone can provide some insight/solution, I would really appreciate it.
    Almost certainly a misspelling of the password. If you are using windows, go to Network and Sharing.
    On the left will be "Manage wifi networks" select that.
    The right-click on the wifi and select "Properties"
    Make sure the "Show Password" is checked and compare the password it is using to connect to the router as it will be in open plain text.
    Then make sure you correctly enter that into the X.

    As a proud Dyslexic owner, I can attest to how easy it is to jumble seemingly un-jumble-able things.
  6. Thread Author  Thread Author    #6  
    Timtropolis's Avatar

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    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by PiggyMiddle View Post
    Almost certainly a misspelling of the password. If you are using windows, go to Network and Sharing.
    On the left will be "Manage wifi networks" select that.
    The right-click on the wifi and select "Properties"
    Make sure the "Show Password" is checked and compare the password it is using to connect to the router as it will be in open plain text.
    Then make sure you correctly enter that into the X.

    As a proud Dyslexic owner, I can attest to how easy it is to jumble seemingly un-jumble-able things.

    Hey Piggy,

    Yeah, tried that, I even removed the password entirely and it still wouldn't connect.

    - - - Updated - - -

    Quote Originally Posted by Golfdriver97 View Post
    Reboot the X?
    Several times with no luck.
  7. #7  
    Golfdriver97's Avatar

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    Default Re: Moto X not connecting to Wifi

    Maybe a cache clear will help. I haven't done it on stock X, but I think it is the same as the Nexus line: http://forums.androidcentral.com/goo...tion-wipe.html
  8. Thread Author  Thread Author    #8  
    Timtropolis's Avatar

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    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by Golfdriver97 View Post
    Maybe a cache clear will help. I haven't done it on stock X, but I think it is the same as the Nexus line: http://forums.androidcentral.com/goo...tion-wipe.html
    Performed a Clear Cache, found instructions here for anyone else who needs this, but sadly, I still have the same problem. This is very weird to say the least.

    Tim
  9. #9  
    Golfdriver97's Avatar

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    Default Re: Moto X not connecting to Wifi

    Not sure what to suggest. Sorry.
  10. #10  

    Default Re: Moto X not connecting to Wifi

    Have you tried connecting to a different wifi source? That would eliminate the router and password.
  11. Thread Author  Thread Author    #11  
    Timtropolis's Avatar

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    Default Re: Moto X not connecting to Wifi

    Hey Everyone,

    PROBLEM FIXED!

    Just wanted to give an update on what the problem was and what I did to fix it.
    Turns out that my MAC filtering was enabled as part of my router settings. Once I disabled it, I was able to connect with no problems at all.
    Apparently this effects mobile devices such as phones/tablets but not laptops, printers or game consoles. It must also be Android OS dependent as my wife's phone (Android 4.2) was not affected.

    Thanks to everyone who contributed in helping. All your help was much appreciated.
    Best regards,
    Tim
  12. #12  
    Golfdriver97's Avatar

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    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by Timtropolis View Post
    Hey Everyone,

    PROBLEM FIXED!

    Just wanted to give an update on what the problem was and what I did to fix it.
    Turns out that my MAC filtering was enabled as part of my router settings. Once I disabled it, I was able to connect with no problems at all.
    Apparently this effects mobile devices such as phones/tablets but not laptops, printers or game consoles. It must also be Android OS dependent as my wife's phone (Android 4.2) was not affected.

    Thanks to everyone who contributed in helping. All your help was much appreciated.
    Best regards,
    Tim
    Glad you got it figured out. See you around the forums.

    From a Sprint Moto X using AC Forums app
  13. #13  
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    Default

    I'm glad you posted this - I'm having the EXACT same problem with mine. I'll Have to try what you did...

    Out of curiosity, what causes MAC setting issues? It seems like you'd have to actively change something, so why would it just pop up?

    Posted via Android Central App
  14. #14  

    Default Re: Moto X not connecting to Wifi

    My solution: I've turned off my router that is TP-LINK TL-WR340GD . Then i turned off mi Moto X and then first my cellphone then the damn router.
    It worked!
  15. #15  

    Default Re: Moto X not connecting to Wifi

    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...

    - - - Updated - - -

    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...
  16. #16  

    Default Re: Moto X not connecting to Wifi

    Quote Originally Posted by mrugen_modi View Post
    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...

    - - - Updated - - -

    Hey Tim, I have the same issue. I can connect to all the wifi networks which are not security protected.
    But when i try to access the password protected networks it just asks my identity... then shows the same...Saved,Security bla bla...
    It doesnt even ask me for password. After some time it just says authentication failed... and when i attempt to connect again it tells the same...
    U mentioned something about MAC filtering... Sorry but can u please tell me whats that... I cant disable or enable MAC filtering as i dont own the router since this is my building wifi and i dont own the router...
    If u can please help me would be really helpful...
    Any device that connects to a network and obtains an IP address has a MAC Address. It is a unique number that no other device in the world has. Mac filtering is used to allow only the MAC Addresses specified connect to the network. Upon trying to connect to a network that has MAC filtering enabled the router looks to see if your device has a Mac address that is on the list of approved addresses. If not it immediately rejects your request for an IP address. Regardless of weather or not you entered the correct WPA key.

    Sent from my XT1060 using AC Forums mobile app
  17. #17  

    Default Re: Moto X not connecting to Wifi

    Hey there,

    I've been having this same issue for the last two days and I've been everywhere looking for a solution for this, anybody has news on this?

    Saludos
  18. #18  
    imurrx's Avatar

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    Default Re: Moto X not connecting to Wifi

    I just got my refurbished replacement ( my original did not survive my 7 year old's tantrum ). The refurbished refuses to connected and says "saved" while the original still connects. MAC Authentication is off. I was on the phone with Motorola for over an hour. Did the forget and reconnect, power cycled the modem, cleared the cache, even did a factory reset of the phone. NOTHING WORKED. I am sending it back and they are replacing my replacement with another replacement.

    I have had issues before with my HP Touchpad running android but a cleaning of the cache would fix it.
  19. #19  
    TR_4's Avatar

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    Default Re: Moto X not connecting to Wifi

    That didnt fix my connection
  20. #20  

    Default Re: Moto X not connecting to Wifi

    Even i am having the exactly similar issue on my moto x first gen. Could you give me a solution to it if you have figured out a way. I cannot connect to any wifi like my office wifi my home wifi my friends wifi. This problem has suddenly just come up with my device. I even did a factory reset but dnt help
  21. #21  
    hulickr's Avatar

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    Default Re: Moto X not connecting to Wifi

    Me too I'm afraid. Cleared cache, but didn't try factory reset. Just started this weekend. Connected fine to work wifi, but not my home or my friends house, which are both connected to regularly for the last year. Posted a question in the AC question area too.

    Hope someone has an idea.
  22. #22  
    hulickr's Avatar

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    Default Re: Moto X not connecting to Wifi

    In all my fiddling, I guess I'd never tried to turn off the Bluetooth. When I did that this morning, suddenly Wi-Fi connected and all was back to normal on my home Wi-Fi. Work still connected fine today as well. I will have to test on my friends system, but hopefully that will connect now too. Works after I turned the Bluetooth back on as well.
    lckinerk likes this.
  23. #23  
    WLKN's Avatar

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    Default Re: Moto X not connecting to Wifi

    Awesome thanks. Turning off the bluetooth worked for me too.
  24. #24  

    Default Re: Moto X not connecting to Wifi

    Thanks. Turning off Bluetooth also worked for me. How weird. But the wi-fi disconnects again when I turn the Bluetooth back on again. This will at least keep me going until I can find a more permanent fix.
  25. #25  

    Default Re: Moto X not connecting to Wifi

    Me as well. This started happening about a month ago (maybe it is update related). It seemed my Moto G would randomly not connect up via WiFi. Eventually, by experimentation, I found out that turning off bluetooth got rid of the issue. I can toggle bluetooth on/off and watch the WiFi behave accordingly ... bluetooth on = WiFi not connected; bluetooth off = WiFi connects. I sometimes also see the WiFi network go to an "out of range" state when bluetooth is on?
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