1. chrisjohnson22's Avatar
    So I installed the latest update and it seems to have disabled my phone. I guess it's not a hard brick as I'm able to get to the bootloader menu. I did a factory reset and wiped the cache. The phone restarts and displays the boot animation but after a few seconds it goes dark and shuts off.

    I thought I could just boot into recovery and flash the stock rom but when I connect the phone to my PC, my computer doesn't recognize it (I have the drivers installed by the way).

    Any suggestions? Or am I completely hosed?
    02-11-2014 06:03 PM
  2. Ry's Avatar
    So I installed the latest update and it seems to have disabled my phone. I guess it's not a hard brick as I'm able to get to the bootloader menu. I did a factory reset and wiped the cache. The phone restarts and displays the boot animation but after a few seconds it goes dark and shuts off.

    I thought I could just boot into recovery and flash the stock rom but when I connect the phone to my PC, my computer doesn't recognize it (I have the drivers installed by the way).

    Any suggestions? Or am I completely hosed?
    What model do you have? I'm guessing the GSM Unlocked "T-Mobile" version.

    Is this the 4.4 update or the 4.4.2 update?
    02-11-2014 06:11 PM
  3. chrisjohnson22's Avatar
    What model do you have? I'm guessing the GSM Unlocked "T-Mobile" version.

    Is this the 4.4 update or the 4.4.2 update?
    Yep, it's the GSM Unlocked Tmo version and the 4.4.2 update.
    02-11-2014 06:13 PM
  4. mpegripper's Avatar
    were you rooted before the update?
    02-11-2014 06:15 PM
  5. vtpmt81's Avatar
    How did you install the last update? Was it OTA?

    When you did the factory reset, were you running a custom non stock rom? A factory reset on a non stock rom can mess up your phone.
    Ry likes this.
    02-11-2014 06:17 PM
  6. chrisjohnson22's Avatar
    How did you install the last update? Was it OTA?

    When you did the factory reset, were you running a custom non stock rom? A factory reset on a non stock rom can mess up your phone.

    the phone was not rooted before the update and I was running the factory stock rom. i did the install via OTA.

    very surprised this happened. i thought these incidents were somewhat rare.
    02-11-2014 06:18 PM
  7. DCSholtis's Avatar
    Activated my GSM unlocked phone today and it immediately downloaded 4.2.2 without a problem

    Posted via Android Central App
    02-11-2014 06:20 PM
  8. someguy01234's Avatar
    Well you have two choices:
    If you want to keep your warranty:
    Try sideloading this ota update while in stock recovery. If you need drivers for the computer to recognize: drivers
    If that don't work, call up Motorola and requested an RMA.

    If you want to lose your warranty:
    Drivers
    Unlock Motorola bootloader
    Toolkit to restore phone to stock
    02-11-2014 06:45 PM
  9. chrisjohnson22's Avatar
    I was trying this route but as of now my PC doesn't recognize my phone when I connect it with a usb cable.

    I thought I had to enable USB Debugging (?) on the phone, but can't since I can only get to the recovery menu.


    Well you have two choices:
    If you want to keep your warranty: Call up Motorola and requested an RMA.

    If you want to lose your warranty:
    Drivers
    Unlock Motorola bootloader
    Toolkit to restore phone to stock
    02-11-2014 06:53 PM
  10. someguy01234's Avatar
    Are you using the stock Motorola cable and are you using Windows 8?

    Try the Motorola_6.3.0_64bit driver I uploaded, try it on Windows 7 using the stock cable. Boot into Bootloader menu and use "fastboot devices" command to confirm the computer seeing it.
    02-11-2014 07:14 PM

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