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  • 1 Post By DonB
  1. Thread Author  Thread Author    #1  

    Default Trouble using Bank Of America App with my Moto X

    I've noticed that every time I try to make a deposit with the camera feature within the app on my Moto X I get an error message saying the photo is too dark and can't process. I've done this in extreme light settings just to make sure the check is well lit and I still get the issue. I use my wifes Droid Razr M and have NO issues. Anyone else having this problem with their X. I'm just trying to figure out if its related to the phone or a bad app.

    p.s ive deleted the app and reinstalled with no luck.
  2. #2  
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    Default Re: Trouble using Bank Of America App with my Moto X

    I would say it is an app issue. They may have the brightness requirements set too high or something. Try emailing the developer and telling them the issue.

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  3. #3  

    Default Re: Trouble using Bank Of America App with my Moto X

    Read this thread, I have not tried since, but you can let us know if it resolves your issue, http://forums.androidcentral.com/mot...eck-image.html
    JoeNM84 likes this.
  4. #4  

    Default Re: Trouble using Bank Of America App with my Moto X

    i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...
  5. #5  

    Default Re: Trouble using Bank Of America App with my Moto X

    Quote Originally Posted by randomdude View Post
    i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...
    I think it is the Moto X camera issue, not the app as other have got it to work with the Moto X, maybe those that have got it to work on the Moto X can explain better. I have to use my Note II to do deposits, or the wife's N7
  6. #6  

    Default Re: Trouble using Bank Of America App with my Moto X

    My Moto X hasn't had a problem depositing checks through the Wells Fargo app or the San Diego County Credit Union app under either 4.4 or 4.4.2.
  7. #7  

    Default Re: Trouble using Bank Of America App with my Moto X

    I sent the Dev an email. lets see if they respond, will report back if they do.
  8. #8  

    Default Re: Trouble using Bank Of America App with my Moto X

    Here is their response, lol

    Hi Don,

    *

    I’m sorry for the issue you are experiencing when attempt to deposit.**Our Mobile Team is aware of the issue and is looking into the issue.* They will provide a new app when they’re sure the issue is fixed.*

    If you have any other questions, please let me know.**Thanks for using our app; please watch for future releases.


    Sent from my Moto X
  9. #9  

    Default Re: Trouble using Bank Of America App with my Moto X

    Pretty sure they changed the camera api in Kitkat and terrible apps such as Boa and most other banks who do ****ty ports of iOS apps haven't been updated.

    Posted via Android Central App

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