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  1. Thread Author  Thread Author    #1  

    Default Phone crashes when I attempt to uninstall app

    I've been having this issue for a bit now and finally fed up enough to seek help.

    I attempt to uninstall an application from my Moto X (running 4.4.2) and it immediately crashes the phone. I've done a factory reset on the phone and after installing a test app and trying to uninstall it right after it does the same thing. So basically any app I install I'm stuck with unless I wipe the phone. I took a video of the process. It doesn't matter what application I try to uninstall as it does the same thing with all of them.



    anyone experience this or know why it's doing this?
  2. #2  

    Default Re: Phone crashes when I attempt to uninstall app

    Instead of bothering to post on yt why haven't you taken it into a service center?
  3. Thread Author  Thread Author    #3  

    Default Re: Phone crashes when I attempt to uninstall app

    Quote Originally Posted by mtndewgood View Post
    Instead of bothering to post on yt why haven't you taken it into a service center?
    Is that free? I didn't think software related things were covered under any kind of warranty. If its not free, well there's your answer.
  4. #4  
    JoeNM84's Avatar

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    Default Re: Phone crashes when I attempt to uninstall app

    Basically anything that goes wrong without it being your own fault is covered under warranty. They might suggest you do a factory reset first though.
  5. #5  

    Default Re: Phone crashes when I attempt to uninstall app

    Quote Originally Posted by cvaisey View Post
    Is that free? I didn't think software related things were covered under any kind of warranty. If its not free, well there's your answer.
    It's system related so yes. If you can't use basic functions of the phone you should take it in. There is no charge to look at it and never should be at any retailer you buy a phone at. My guess is they will reset it as cvasiey said and find out it can't be repaired and offer you a replacement. It may be covered under warranty and you might have to pay a $30 or so restocking/activation fee.. just a guess on the charge. Better to have a functioning phone. If you just got it in the last month though it should be completely free. They could also have other options to send it back to Moto and give you a loaner.. Just go talk to them and see. They might look at it a couple hours and tell you to come back after they have time to look at it. If the place you bought it at doesn't have a service center you should find the nearest one. Not all locations have an on site service center. Call and ask.

    Side note, if you rooted the phone you may be SOL though as it typically voids warranty. My guess is that you are not rooted though
  6. Thread Author  Thread Author    #6  

    Default Re: Phone crashes when I attempt to uninstall app

    I'm not rooted and haven't done anything outside of normal use with the phone. For clarity, when you say service center do you mean something like a verizon store?
  7. #7  

    Default Re: Phone crashes when I attempt to uninstall app

    Quote Originally Posted by cvaisey View Post
    I'm not rooted and haven't done anything outside of normal use with the phone. For clarity, when you say service center do you mean something like a verizon store?
    Wherever you bought it. Yes. Call them, explain your issue and ask if they have a service center on site so you can have it looked at. If it's not a large store they may not have one and direct you to the nearest Verizon store with built in service center so it can be looked at by a service tech.
  8. #8  

    Default Re: Phone crashes when I attempt to uninstall app

    Quote Originally Posted by cvaisey View Post
    I'm not rooted and haven't done anything outside of normal use with the phone. For clarity, when you say service center do you mean something like a verizon store?
    Please keep us posted about how it goes resolving this issue.

    sent from my Moto X , Android Central Moderator
  9. #9  

    Default Re: Phone crashes when I attempt to uninstall app

    Did you find a fix or was a factory reset the answer? I just noticed this on my phone today when trying to uninstall an app, doesn't matter which app it crashes / restarts on each one... Nexus 5 here.
  10. #10  

    Default Re: Phone crashes when I attempt to uninstall app

    That's weird

    Posted via Android Central App

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