1. chriscic's Avatar
    Had my Moto X about a month (bought it used). The camera worked perfectly for the first three weeks or so, but now it won't focus for close images. I use Myfitnesspal to scan in food items, and it worked just fine at first, but now it just won't focus well enough to scan. Ditto for online banking app and trying to take photos of checks for deposit.

    Pictures and video at normal distance still look great.

    Anyone else have this issue?
    05-26-2014 05:10 PM
  2. B. Diddy's Avatar
    Is the lens totally clean? Have you tried a reboot?
    05-26-2014 10:57 PM
  3. chriscic's Avatar
    Yes and yes : )
    05-27-2014 10:33 AM
  4. B. Diddy's Avatar
    Is it the Google Camera app? Not having a Moto X, I don't know if it's a proprietary Moto camera app or the Google app. If it's the Google one, is it fully updated?
    05-27-2014 03:04 PM
  5. chriscic's Avatar
    The Moto camera app. But I just downloaded the Google Camera app and same thing. And as I mentioned both Myfitness pal and banking apps are affected. So it's either hardware or a low-level software glitch. Thanks.

    Update: I factory reset the phone, but the problem persists. Really strange to me that it worked fine for a few weeks and then suddenly a problem : (

    Update 2: Looks like it's covered under warranty! Great service there, really easy to request replacement via Moto's website.
    05-27-2014 04:32 PM

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