Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 3 of 3
  1. Thread Author  Thread Author    #1  

    Default Motomaker Customer Service

    I know there are probably a ton of posts on this, but still. I am extremely annoyed with Motorola's customer service.

    Currently deployed and want to order myself a new Moto X. I place the order on 6/13. Order gets put on hold because I have to use an APO remailer to have items like that shipped here. I call, and speak to someone who writes, on the order, why I am using a different address.

    I call today to check the status, and I find out the order is cancelled. So now, I have to call back, again, and speak to the cancellation department about this. In the interim, my credit card has been charged, and the order status still shows as pending on Motorola's site.

    This is so frustrating. Especially since I've already called to deal with this issue. The funny thing is, I ordered a fairly pricey computer through the same remailer, and no issues. It makes no sense.
  2. #2  
    KDogg241's Avatar

    63 Posts
    Rooted Stock Rom

    Default Re: Motomaker Customer Service

    I just posted a lengthy rant as a new thread. I have been trying to get a replacement phone from them for 2.5 weeks now. There are a lot of people who seem like they have no idea what is happening when you call them.
  3. Thread Author  Thread Author    #3  

    Default Re: Motomaker Customer Service

    The apparent lack of communication is what bothers me. I used to work at a place that suffered from poor inter-connectivity between departments...reminded me of that.

    I finally got a hold of somebody, but it took umpteen dozen phone calls, and multiple lengthy explanations on what an APO-remailer is.

    Just keep trying...I really hope this phone is worth it.

Similar Threads

  1. custom roms for Moto G XT1033
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 07-29-2014, 12:54 AM
  2. Location Services - High Accuracy vs Battery Saving
    By jeffreynothing43 in forum Sprint LG G2
    Replies: 6
    Last Post: 06-18-2014, 03:03 AM
  3. Google Services Running like crazy?
    By pizza_pablo in forum Ask a Question
    Replies: 2
    Last Post: 06-15-2014, 06:10 PM
  4. HELP! Google Play Services drained 2GB in less than a day!
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-14-2014, 09:08 AM

Posting Permissions