They are absolutely horrible. I called 11/13 and did an advanced replacement. I received it on 11/17 with a non functioning WiFi. I sent it back on 11/18 and received the new on on 11/21. It was delivered to the wrong address by FedEx. They shipped me a new on on 11/22.
I got an email saying I never sent the broken phone. I called them and they said not to worry. They told me to check out both phone and send back the ones I did not want. Now, I just got an email saying that they are charging me to the full price ($390 not $120) and not send back the old phone.
I have spent hours on the phone, numerous people, had two RMA opened (they were the same issue), and no one knows that to do. They all have the same script.
Now I have to call and ***** at them when I get off work in the morning about the charge. I was going to send them out Monday.
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