I have been having sporadic issues with the battery life on my 2013 MotoX. It has declined greatly since I bought it in May and had been very inconsistent.So after trying a few things that was recommended Motorola decided that it would be best I get a replacement. It was within a year and I had also purchased MotoCare.
Since it was a 1st gen MotoX the woman said they would send me what I had configured when I purchased the phone. I had first bought my moto I returned my first design and changed to a wood back within the first 15 days and was concerned they would send me the wrong configuration. She said not to worry.
Well they sent the wrong configuration. I called to send the phone back so they could send the right configuration and the person on the other end "seemed" to understand transferred me to someone. After the third transfer, I had had it. I told the person I was sending the phone back and I wanted a refund on the MotoCare I paid extra for. And when he put me on hold to transfer I just hung up.
Well about 30 minutes later I get a call from Motorola. He is very polite and said he wanted to address my concerns. He had already read my incident report and I did not have to explain anything. He offered to upgrade me (with the wood/leather option too) to the 2nd gen for no cost but to send my phone in after I get my new phone.
How has the battery held up for everyone?
Since it was a 1st gen MotoX the woman said they would send me what I had configured when I purchased the phone. I had first bought my moto I returned my first design and changed to a wood back within the first 15 days and was concerned they would send me the wrong configuration. She said not to worry.
Well they sent the wrong configuration. I called to send the phone back so they could send the right configuration and the person on the other end "seemed" to understand transferred me to someone. After the third transfer, I had had it. I told the person I was sending the phone back and I wanted a refund on the MotoCare I paid extra for. And when he put me on hold to transfer I just hung up.
Well about 30 minutes later I get a call from Motorola. He is very polite and said he wanted to address my concerns. He had already read my incident report and I did not have to explain anything. He offered to upgrade me (with the wood/leather option too) to the 2nd gen for no cost but to send my phone in after I get my new phone.
How has the battery held up for everyone?
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