Back in the days of Sprint PCS (when the logo was red) and Sprint sold some really awful phones, a colleague and I would travel overseas for work frequently and he picked up a South Korean CDMA handset (with the right radios for Sprint) which was much cooler than anything Sprint offered at the time.
He purchased knowing full well that he was going to have an uphill battle getting it activated on Sprint. The first battle was reprogramming (a very complicated process back then) the phone to work with Sprint, which took many a weekend to complete.
Then came the hard part getting Sprint to active it on their network and he hit road block after road block. Finally he sent a FedEx to Sprint HQ in Overland Park, KS., signature required to their Vice President of Network Engineering at the time explaining who he was a (PhD. in Astronautical Engineering with a good background in RF), the specs of the handset showing it being capable of working on the Sprint network and what he had done to date to get the phone ready to work on Sprint.
A few days after sending the FedEx, my colleague did get a call from a Network Engineer at Sprint who agreed to help, but made no promises.
To make an already long story shorter, after two weeks working with that Engineer my colleague was able to activate his South Korean handset on Sprint, but it was not easy.
How that translates today, I have no idea, but figured that I would share it for whatever it is worth.
Dan
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