Moto X 2014 battery goes from 20% to nothing
So the last 2 weeks or so I've noticed that the battery life has been getting worse and today it depleted fast so I plugged it in but I had to unplug it soon after to walk to another building and when I got there, I noticed my phone was completely dead, 0% when I tried to boot it.
I reached out to Motorola Support which was more painful than my last dentist visit. The rep told me many things and when I challenged what he said he'd change to a new thing that was the problem. Lastly he told me it's my cache partition and I need to boot my phone using the boot button/volume key and clear the whole cache partition to fix my battery going from 20% to 0% - this makes no sense to me. I asked for it to get escalated.... he won't escalate it. Is clearing the cache partition *really* going to solve a battery going from 20% to 0%?
Also I know I shouldn't complain but it seems like my battery is charging faster than normal, which leads me to believe that there's less there to charge...
Attached screenshots for your viewing pleasure.
So the last 2 weeks or so I've noticed that the battery life has been getting worse and today it depleted fast so I plugged it in but I had to unplug it soon after to walk to another building and when I got there, I noticed my phone was completely dead, 0% when I tried to boot it.
I reached out to Motorola Support which was more painful than my last dentist visit. The rep told me many things and when I challenged what he said he'd change to a new thing that was the problem. Lastly he told me it's my cache partition and I need to boot my phone using the boot button/volume key and clear the whole cache partition to fix my battery going from 20% to 0% - this makes no sense to me. I asked for it to get escalated.... he won't escalate it. Is clearing the cache partition *really* going to solve a battery going from 20% to 0%?
Also I know I shouldn't complain but it seems like my battery is charging faster than normal, which leads me to believe that there's less there to charge...
Attached screenshots for your viewing pleasure.