I purchased MotoCare ($85) and needed to use it to get a replacement after getting water damage on my Moto X2 phone ($800). After sending my phone in ($50) and being told I would get a replacement in 4 days.... I wait 3 weeks, and hear nothing.
I contact customer support, only to be told that my order has been "cancelled". No further explanation. I can't get a new phone (which I already paid for), I can't get a refund, and I can't even get my broken phone back.
I googled around and am finding countless stories similar to mine. What the ******* ****, Motorola.
I contact customer support, only to be told that my order has been "cancelled". No further explanation. I can't get a new phone (which I already paid for), I can't get a refund, and I can't even get my broken phone back.
I googled around and am finding countless stories similar to mine. What the ******* ****, Motorola.