I got my MXPE back in February and never had a problem getting it to work on Verizon or using the My Verizon app. I have the data usage meter on my home screen and was able to get into my account through the app.
A couple of months ago, Verizon did a total revamp on their My Verizon app. When I went to install the new app though, I got an error: "'My Verizon' can't be installed. Try again, and if the problem continues, get help troubleshooting (link). (Error code: -505)." I figured this was a temporary problem, so I would try it again on occasion, but always got the same error. The old app still worked, the meter still worked, and I could still get into my account to do whatever I needed to do.
Somewhat recently, they stopped allowing account access through the old app. The meter still works, but I can't get into my account. But I am still getting the same error when I try to install the new app. Is anyone out there successfully using the new app on their MXPE? Did you do anything special to get it to install? I'm tempted to uninstall the old app to see if that would allow me to install the new one, but I am afraid it still won't work and then I won't have access to the meter from the old app and won't be able to reinstall the old app again.
Thanks in advance for your help and suggestions.
A couple of months ago, Verizon did a total revamp on their My Verizon app. When I went to install the new app though, I got an error: "'My Verizon' can't be installed. Try again, and if the problem continues, get help troubleshooting (link). (Error code: -505)." I figured this was a temporary problem, so I would try it again on occasion, but always got the same error. The old app still worked, the meter still worked, and I could still get into my account to do whatever I needed to do.
Somewhat recently, they stopped allowing account access through the old app. The meter still works, but I can't get into my account. But I am still getting the same error when I try to install the new app. Is anyone out there successfully using the new app on their MXPE? Did you do anything special to get it to install? I'm tempted to uninstall the old app to see if that would allow me to install the new one, but I am afraid it still won't work and then I won't have access to the meter from the old app and won't be able to reinstall the old app again.
Thanks in advance for your help and suggestions.