I got my Moto Maker 32 Gb Moto X on Wednesday I think. It never had phenominal battery life, but then Saturday it suddenly went from a full charge to 4% in about 2 hours, and also was very hot. Turned it off charged it for about half an hour. After I turned it back on it was still hot, (I think) had about 50% battery, and in about 20 minutes it died. Charged it overnight. I woke up, turned it on, and took it off the charger at about 11:00AM. Still running hot, but I wanted to see how long it would last. It died at about 4:00PM.
I should also mention that when I saw my battery draining, I uninstalled recent apps I installed, turned off GPS, and dimmed the screen completely. Also about 15 minutes before this battery issue started, out of nowhere, the sound stopped working on my Moto X. Every sound, not just notifications. I rebooted it and it worked fine after. Anyone else having these problems? Any idea what is going on? Software related?
OK, so now on to my other point at my Motorola has horrible customer service. I called the tech support, and told them all of this. Got transferred around to 3 different people. No one had an answer to this problem. Finally after 45 minutes I get transferred to the department, so I can get a new Moto X. Or so I thought. The woman on the phone tells me, there seems to be a problem with the phone, but I only have 2 options. I could A.Send my phone back, wait for them to processes the return, then they will send me a code so I can make a new phone on Moto Maker, and then it will be shipped out to be (pretty much estimating this will leave me without a phone, while still having to pay AT&T for aprox. 2 weeks). Or option B, they will send me a code so I can make a new phone on Moto Maker, and then I will be charged full retail price , and I will be refunded once they get the phone back and have processed the return (which leaves me without over $600 for about 2 weeks). I don't know about any of you, but I don't have over $600 just lying around collecting dust that Motorola could "borrow" for a little bit, and I also cannot be without a phone for however long it would take to get a new phone because I need it for work. I told the woman this about 5 times, and she just kept repeating the same thing. So what am I supposed to do now?! I would return it to AT&T and get a white or black Moto X, BUT the whole reason I left Verizon to go to AT&T was to get the 32GB Moto X. I mean the Moto Maker option is fun, but I could have lived without it. I'm just at my wits end, and I know I'm rambling here but I'm just seriously pissed and I have no idea what to do.
I should also mention that when I saw my battery draining, I uninstalled recent apps I installed, turned off GPS, and dimmed the screen completely. Also about 15 minutes before this battery issue started, out of nowhere, the sound stopped working on my Moto X. Every sound, not just notifications. I rebooted it and it worked fine after. Anyone else having these problems? Any idea what is going on? Software related?
OK, so now on to my other point at my Motorola has horrible customer service. I called the tech support, and told them all of this. Got transferred around to 3 different people. No one had an answer to this problem. Finally after 45 minutes I get transferred to the department, so I can get a new Moto X. Or so I thought. The woman on the phone tells me, there seems to be a problem with the phone, but I only have 2 options. I could A.Send my phone back, wait for them to processes the return, then they will send me a code so I can make a new phone on Moto Maker, and then it will be shipped out to be (pretty much estimating this will leave me without a phone, while still having to pay AT&T for aprox. 2 weeks). Or option B, they will send me a code so I can make a new phone on Moto Maker, and then I will be charged full retail price , and I will be refunded once they get the phone back and have processed the return (which leaves me without over $600 for about 2 weeks). I don't know about any of you, but I don't have over $600 just lying around collecting dust that Motorola could "borrow" for a little bit, and I also cannot be without a phone for however long it would take to get a new phone because I need it for work. I told the woman this about 5 times, and she just kept repeating the same thing. So what am I supposed to do now?! I would return it to AT&T and get a white or black Moto X, BUT the whole reason I left Verizon to go to AT&T was to get the 32GB Moto X. I mean the Moto Maker option is fun, but I could have lived without it. I'm just at my wits end, and I know I'm rambling here but I'm just seriously pissed and I have no idea what to do.