If you order a Moto X today it will arrive before orders placed last week. Yes, you heard me correct...order today get it by Friday 12/20. Moto Maker website updated today with 5 day delivery time. I ordered mine on 12/9 and given a 12/17 delivery date. Now I'm told I should receive it by 12/22.
If you call and listen to the message, it says orders placed on/before 12/11 will ship by 12/22. I spoke with a supervisor and she agreed that 5 days is the correct build time as they have caught up with backlog caused by last weeks storm. Although she agreed it didn't seem fair, there was nothing she could do except offer me free headphones for the shipping delay.
How did they do that since the last few days it had new ship times as high as 18 days?? Well it seems they split the queue and the production line. So older past due orders on one line and new orders on another. So much for first come first served..... This is Moto trying to make quarter numbers look good. This is by far the worst customer service I have ever witnessed from a big corporation. Shame on you Moto and Google. I can't believe I gave up my iPhone for this.... And if you try to cancel, you can't. You have to wait until it ships then refuse shipment.
If you call and listen to the message, it says orders placed on/before 12/11 will ship by 12/22. I spoke with a supervisor and she agreed that 5 days is the correct build time as they have caught up with backlog caused by last weeks storm. Although she agreed it didn't seem fair, there was nothing she could do except offer me free headphones for the shipping delay.
How did they do that since the last few days it had new ship times as high as 18 days?? Well it seems they split the queue and the production line. So older past due orders on one line and new orders on another. So much for first come first served..... This is Moto trying to make quarter numbers look good. This is by far the worst customer service I have ever witnessed from a big corporation. Shame on you Moto and Google. I can't believe I gave up my iPhone for this.... And if you try to cancel, you can't. You have to wait until it ships then refuse shipment.