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  1. Thread Author  Thread Author    #1  

    Default this sim card is from an unknown source Moto X CDMA Verizon

    Hi,
    I recently bought a no-contract MOTO X CDMA Verizon. I am trying to use it with my Vodafone India SIM, but as soon as I insert this SIM and start the phone I get the following error
    "this sim card is from an unknown source"
    I contacted Motorola and Verizon and both of them said that this is an unlocked phone and it should work globally. When I start the phone get the above error but I still see Vodafone network and HSPA+ sign. When I try to make a call I get "mobile network not available" error.

    Please help I really like this phone and would like to use it here too.

    Regards
    Sumit
  2. #2  
    LMZR's Avatar

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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    I doubt that radios used in the CDMA Moto X are compatible with the cellular radios used in India.
  3. #3  
    anthony2558's Avatar

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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Check to make sure they use the same frequencies. That message sounds like its not carrier unlocked. Also make sure the APN settings are correct for your carrier. Menu>settings>more>mobile networks>access point names. Contact your carrier and make sure they are correct.

    Sent from my XT1053 using Tapatalk
  4. Thread Author  Thread Author    #4  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Spoke to Verizon, they say it is a global phone and it is unlocked. They also said that ideally it should work with most GSM frequencies also. When I go to APN setting there are no entries.
    I am trying to use a GSM network in India not a CDMA network
  5. Thread Author  Thread Author    #5  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

  6. #6  
    anthony2558's Avatar

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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    not sure if thats gonna work because it states that it a tool for the Droid Razr M

    I truly think your problem lies within the APN settings. They need to be adjusted in order for the phone to work for data. Contact your carrier ask them for their APN settings.

    not sure if this will work in India but its a start. http://support.vodafone.com.au/artic...Q/APN-Settings
  7. #7  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

  8. Thread Author  Thread Author    #8  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Anthony the other problem is I am unable to make any calls. When I put this SIM in any other phone.Vodafone send the APN setting automatically. But just to get this thing i will try this too. Thanks again for help. Appreciate your effort a lot
  9. Thread Author  Thread Author    #9  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Okay so I added the APN. And I can access the internet data and see "HSPA+" sign. So I can access internet but I cannot yet make any calls. As soon as i try to call i get "Mobile network not available"
  10. #10  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    I had similar issues on some s3. Some of their phones don't work gsm. I have a razr m as well but with same issue. Nit sure why. I tried everything on the razr m amd s3. I could get them to work CDMA though with tata/reliance. Also for some reason mtnl phones worked for me


    Sent from my iPad using Tapatalk
  11. Thread Author  Thread Author    #11  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Also when I went to the Fastboot of the phone by Pressing Volume Up key and Power button. under device status it read "Locked". Not sure why is that the case when I bought a no-contract phone from verizon.
  12. Thread Author  Thread Author    #12  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    The point is they said it is a Global phone and technically should work on either of the network types. I am not sure why it says it is locked too.
  13. #13  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    I believe that means the boot loader is locked. Nothing to do with the sim or network.

    Sent from my XT1053 using Tapatalk
  14. #14  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Running out of ideas. Maybe Vodafone can try to resend activation to your phone.

    Sent from my XT1053 using Tapatalk
  15. #15  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    verizon told me that a no-contract phone doesn't mean it's unlocked. only the verizon developer edition is unlocked. i was under the same impression and was hoping to be able to switch out sim cards as well.
    the part that really drives me crazy is i had a Developer Edition in my cart during the big cyber monday sale, but by the time i checked out it said "some items in your cart are no longer available." so when they did the next make up sale because of the disastrous one, i ended up buying the no-contract verizon phone via moto maker (thinking i could still swap out sims) and it cost the same amount that i would have paid for the DE!
  16. #16  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Did u enter an unlock code when u put in the Vodafone Sim? If u didn't its not unlocked. The only phone that comes Sim unlocked is the T-Mobile version. Just trying to narrow this down. I hate to say this but sometimes Verizon reps have no clue what their talking about, not all just some.

    Sent from my XT1053 using Tapatalk
  17. Thread Author  Thread Author    #17  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Quote Originally Posted by anthony2558 View Post
    Did u enter an unlock code when u put in the Vodafone Sim? If u didn't its not unlocked. The only phone that comes Sim unlocked is the T-Mobile version. Just trying to narrow this down. I hate to say this but sometimes Verizon reps have no clue what their talking about, not all just some.

    Sent from my XT1053 using Tapatalk
    So I did not have to put any code to unlock code when I had to enter the Vodafone SIM. Also just check the Bootloader of this device is locked
  18. #18  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    so are you saying that you were successful in being able to make calls on the gsm network globally?
    Quote Originally Posted by sumitchat View Post
    So I did not have to put any code to unlock code when I had to enter the Vodafone SIM. Also just check the Bootloader of this device is locked
  19. #19  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Quote Originally Posted by sumitchat View Post
    So I did not have to put any code to unlock code when I had to enter the Vodafone SIM. Also just check the Bootloader of this device is locked
    This is what confuses me. I've never had a Verizon phone come SIM unlocked. Even if bought full retail price. This is something that needs to be requested by you, the current owner. Usually when u put in a foreign SIM card it sat something like unknown network or something to that nature. To correct this u need to request an unlock code from the current provider. But your phone displays Vodafone....??? So it already knows what SIM your using. Im confused...

    Sent from my XT1053 using Tapatalk
  20. #20  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Have u changed your setting in network mode to global?? In know the razr's have that setting.

    Sent from my XT1053 using Tapatalk
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  21. #21  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    All Verizon LTE phones by FCC agreement have to be SIM unlocked. It was a deal that was worked out when Verizon bought a type of spectrum band. Can't remember which one, I think 700, not sure. So all LTE phones are global ready or of the box.

    Did you try going into the settings>wireless & networks>mobile networks and making sure it's set to global and not CDMA? There is also a LTE/GSM/US choice. I would try global first.

    Posted via Android Central App
  22. #22  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Quote Originally Posted by 4runner View Post
    All Verizon LTE phones by FCC agreement have to be SIM unlocked. It was a deal that was worked out when Verizon bought a type of spectrum band. Can't remember which one, I think 700, not sure. So all LTE phones are global ready or of the box.

    Did you try going into the settings>wireless & networks>mobile networks and making sure it's set to global and not CDMA? There is also a LTE/GSM/US choice. I would try global first.

    Posted via Android Central App
    I don't believe that's quite right. I believe the contingency was that Verizon had to make the spectrum they purchased usable within a certain % by a certain time frame and also make it avail for roaming at a reasonable rate to other carriers. I don't think their was any terms stating they must make their mobile phones SIM unlocked.

    Sent from my XT1053 using Tapatalk
  23. #23  
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    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Quote Originally Posted by anthony2558 View Post
    I don't believe that's quite right. I believe the contingency was that Verizon had to make the spectrum they purchased usable within a certain % by a certain time frame and also make it avail for roaming at a reasonable rate to other carriers. I don't think their was any terms stating they must make their mobile phones SIM unlocked.

    Sent from my XT1053 using Tapatalk
    Edit: I'm wrong! The purchase in 2008 of the 700mhz deal was to unlock. I was thinking of the most recent deal in 2012.

    Sent from my XT1053 using Tapatalk
  24. Thread Author  Thread Author    #24  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    SO heres the deal.
    1. When I put my Vodafone SIM in the phone and reboot, it gives the error of "this sim card is from an unknown source". Now even though it gives this error I see Network Bars and I can access internet.
    2. I cannot make voice calls at all i can just access data packets
    3. I have tried both Global and LTE/GSM setting the phone works in neither mode
    4. Have tried adding APN setting but phone does not allow them to be saved.
  25. #25  

    Default Re: this sim card is from an unknown source Moto X CDMA Verizon

    Have you tried another SIM besides Vodafone? I've heard that some companies cards can be wonky and not work properly.

    Posted via Android Central App
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