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  1. Thread Author  Thread Author    #1  

    Default moto x powers down unexpectedly

    My moto x worked great for a month. Then started shutting off at random times. I cleared cache per Motorola directions. This helped for about a week, now I'm having the same issues. Any suggestions as to what to do. I did remove a few apps I had added right before problem started.

    Posted via Android Central App
  2. #2  

    Default Re: moto x powers down unexpectedly

    I have the same problem, since updating to 4.4. No idea what's causing it.
  3. #3  

    Default Re: moto x powers down unexpectedly

    Do either of you have cases on your phones?

    Posted via Android Central App
  4. Thread Author  Thread Author    #4  

    Default Re: moto x powers down unexpectedly

    Quote Originally Posted by An Android Enthusiast View Post
    Do either of you have cases on your phones?

    Posted via Android Central App
    No case. I can't think of any changes except kitkat update.

    Posted via Android Central App
  5. #5  

    Default Re: moto x powers down unexpectedly

    Can't see a case shutting the phone down, might be defective hardware. I would exchange it or have it warranty

    Posted via Android Central App
  6. #6  

    Default Re: moto x powers down unexpectedly

    Quote Originally Posted by robnett View Post
    No case. I can't think of any changes except kitkat update.

    Posted via Android Central App
    Ditto
  7. #7  
    KWKSLVR's Avatar

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    Default Re: moto x powers down unexpectedly

    Maybe try a factory reset before sending it back?

    Posted via Android Central App
  8. #8  

    Default Re: moto x powers down unexpectedly

    I've had this happen a few times starting a couple days ago. I've had the phone about 2 weeks and it's had KitKat on it from the first day. Dunno what the cause is, but does anyone know if a factory reset will eliminate the customized boot-up text?
  9. #9  
    KWKSLVR's Avatar

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    Default Re: moto x powers down unexpectedly

    I think it will. I also think you can put it back without root. I remember seeing reference to how somewhere on XDA but I don't know details. If you reset, be sure to backup your wallpaper if you want to keep it.

    Posted via Android Central App

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