I haven't been with Verizon long. I was with ATT my whole life except for 2 years with Sprint then back to ATT after that awful experience with Sprint then onto Verizon when it was clear that ATT was going to take a long time to bring 4G LTE to where I live. When I did ask for anything from Verizon, I asked store reps who are complete jerks where I live. But also, by the time I asked for anything, Verizon was trying to get everyone off of unlimited data so if you have unlimited data still and aren't willing to give it up, they aren't going to give you anything. They want us off of unlimited data.You've never even gotten someone to move up your upgrade date? Verizon customer service has always been very good to me. I hear lots of complaining about them, and I never understand where that comes from because I've never had a problem with the level of service I've received.