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  1. Thread Author  Thread Author    #1  

    Question Moto X Purple Squiggly Line in Photos

    I have had the Moto X for under a week and I am noticing a purple squiggly line/spot near the bottom of the viewfinder in the camera app. I tried uninstalling camera updates form the Play Store and have cleared the data in the stock camera app. I have also tried Camera MX from the play store to try a third party option and the spot still exists. I have taken pictures without the line a few days ago when I first received the device which tells me that it is probably a software issue. Any ideas on how to fix this? (I have attached photos with the spot; one without the line and two with the issue)
    Attached Thumbnails Attached Thumbnails Moto X Purple Squiggly Line in Photos-img_20131229_185208.jpg   Moto X Purple Squiggly Line in Photos-img_20131229_185302.jpg   Moto X Purple Squiggly Line in Photos-2013-12-26-15.41.45.jpg  
  2. #2  

    Default Re: Moto X Purple Squiggly Line in Photos

    That actually looks more like some sort of junk on the sensor, probably under the actual lens. It probably wasn't there a few days ago because it had not settled on the sensor yet. That even looks like debris on the sensor. I would get a hold of Motorola about it. If you're sure that there is nothing on the lens itself then there is nothing you can really do but warranty it.

    Did you get it at a store, or from Moto direct?
  3. Thread Author  Thread Author    #3  

    Default Re: Moto X Purple Squiggly Line in Photos

    Thanks for the response! I ordered a custom phone made with MotoMaker so maybe the debris got in the sensor housing during the assembly process. So you recommend sending the device in for repair as the best option?

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