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  1. Thread Author  Thread Author    #1  

    Default Moto X: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    My touchless controls works about 25%-35% of the time now. Often it opens then it closes and gives me an error. Other times unless I am right up next to the phone, like 10 inches away or less, it won’t hear me. Also experiencing other app closings. Going to call moto when I have the time, like 10 hours and lots of patience, lol, but until then, any guesses? It’s been after I downloaded kitkat but I’ve done 2 resets and retrained it a number of times since, but that did not help.
    Last edited by NotJustAPhone; 01-10-2014 at 03:24 PM.
  2. #2  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Just to make sure, have you installed the latest touchless control update.from the store?
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  3. #3  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Also, think back to any changes you may have made right before this started. Any new app you installed?

    Sent from my LG-LG870 using Tapatalk 2
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  4. Thread Author  Thread Author    #4  

    Default

    Quote Originally Posted by mrsmumbles View Post
    Also, think back to any changes you may have made right before this started. Any new app you installed?

    Sent from my LG-LG870 using Tapatalk 2
    I did install before my reset a voice assistant app that allowed for reading my texts allowed when they arrived. But before I did that o downloaded KitKat and that's when it started, it just seemed hard of hearing. After that I downloaded the app I mentioned and it didn't work for what i wanted so i deleted it. After that I did a full reset and asked it not to sync anything but when I go into some setting I see that app still be linked into my phone somehow. I did another reset. Asked it again to sync nothing and lo and behold the assistant voice app is still in some weird setting. (Can't find it to say at the moment what what that setting is). That's the only thing I can think of.

    Posted via Android Central App
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  5. Thread Author  Thread Author    #5  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by drvier8 View Post
    Just to make sure, have you installed the latest touchless control update.from the store?
    Yeah. I checked that and it said already installed.

    Posted via Android Central App
  6. #6  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by paisley99 View Post
    I did install before my reset an app that allowed for reading my texts allowed when they arrived. But before I did that o downloaded KitKat and that's when it started, it just seemed hard of hearing. After that I downloaded the app I mentioned and it didn't work for what i wanted so i deleted it. After that I did a full reset and asked it not to sync anything but when I go into some setting I see that app still be linked into my phone somehow. I did another reset. Asked it again to sync nothing and lo and behold the assistant voice app is still in some weird setting. (Can't find it to say at the moment what what that setting is). That's the only thing I can think of.

    Posted via Android Central App
    It sounds like some residue of that app got stuck in your phone. I wonder if a system cache clearing could be done (although I'd be scared to, myself), but the factory resets should have done the trick. That sounds like it could be the problem though. You downloaded the update that was mentioned also?

    Sent from my LG-LG870 using Tapatalk 2
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  7. Thread Author  Thread Author    #7  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by mrsmumbles View Post
    It sounds like some residue of that app got stuck in your phone. I wonder if a system cache clearing could be done (although I'd be scared to, myself), but the factory resets should have done the trick. That sounds like it could be the problem though. You downloaded the update that was mentioned also?

    Sent from my LG-LG870 using Tapatalk 2
    when i went to check the update it said it was already installed. And yeah, it's like the reset, even done twice, even asking it in every possible place to not sync anything, did not actually reset my device back to factory, OR they are just kidding when you hit the do not sync s--t onto my phone. lol. I am guessing it's the latter. I'm so frustrated. If i didn't have purchased apps i would just reset and start a new google account just for my phone so it stops doing stuff like that. . i am really frustrated. . I know if i reinstalled my o/s on my computer it would be clean, i guess a factory reset does not leave things as clean? And if it is the syncing thing, does that mean even if i were to get a brand new phone, i would run into the same issue as soon as I added my regular google account to my phone?
  8. #8  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    I don't know, I'm not sure if all the data syncs. I guess that makes sense but you mentioned reset and that gave me an idea. Try resetting apps, Settings, Apps, Menu Button, Reset Preferences. It just might work. Hope so.

    Sent from my LG-LG870 using Tapatalk 2
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  9. Thread Author  Thread Author    #9  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by mrsmumbles View Post
    I don't know, I'm not sure if all the data syncs. I guess that makes sense but you mentioned reset and that gave me an idea. Try resetting apps, Settings, Apps, Menu Button, Reset Preferences. It just might work. Hope so.

    Sent from my LG-LG870 using Tapatalk 2
    won't reset preferences take it back to default? i'm pretty sure defaults are set to do lots of syncing. I remember having to turn everything off, not on. I'll give it a shot anyway though.
  10. #10  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by paisley99 View Post
    won't reset preferences take it back to default? i'm pretty sure defaults are set to do lots of syncing. I remember having to turn everything off, not on. I'll give it a shot anyway though.
    I don't know because the only syncing that's causing me problems is with Google Drive. I haven't bothered about it before. But since your phone is already still not working right I'd give it a try.

    Sent from my LG-LG870 using Tapatalk 2
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  11. #11  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    You can very quickly turn off sync again in Accounts, Data. I'm guessing it didn't work though. Hoped it would.

    Sent from my Nexus 5 using Tapatalk 2
  12. Thread Author  Thread Author    #12  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by mrsmumbles View Post
    You can very quickly turn off sync again in Accounts, Data. I'm guessing it didn't work though. Hoped it would.

    Sent from my Nexus 5 using Tapatalk 2
    The only reason for this issue that syncing is an issue is if that voice assistant app was the one causing the issue. But at this point, lol, i don't think i can ever get rid whatever residual is left there because somehow it's still connected with my phone. Although i can't seem to find it now, but that's because it is just in some random place that i kept happening upon that i can't seem to come up with right now. Not that app, but in some setting somewhere it had it noted as being on my account even after 2 resets. If any of that makes sense. lol.
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  13. #13  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by paisley99 View Post
    The only reason for this issue that syncing is an issue is if that voice assistant app was the one causing the issue. But at this point, lol, i don't think i can ever get rid whatever residual is left there because somehow it's still connected with my phone. Although i can't seem to find it now, but that's because it is just in some random place that i kept happening upon that i can't seem to come up with right now. Not that app, but in some setting somewhere it had it noted as being on my account even after 2 resets. If any of that makes sense. lol.
    Hi, yes it makes sense. It was still associated somehow. Hopefully it won't turn up again. But the Moto X features still aren't working right?

    Sent from my Nexus 5 using Tapatalk 2
  14. Thread Author  Thread Author    #14  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by mrsmumbles View Post
    Hi, yes it makes sense. It was still associated somehow. Hopefully it won't turn up again. But the Moto X features still aren't working right?

    Sent from my Nexus 5 using Tapatalk 2
    Yeah, the voiceless controls are still wonky. I have to speak quite loud for it to hear me. This morning I asked it for the forecast. It was all:whatever. lol. So i moved closer and spoke louder and it answered. And i had an app closing this morning, can't remember what it was, possibly a Team Lava online game. Those close often.
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  15. #15  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    So do a factory reset, as far as I can tell in you confusing post you have not done that. Also someone noted that you hold phone at arms length when training touch less control voice. Chris

    Sent from my A200 using AC Forums mobile app
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  16. #16  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by snoking View Post
    So do a factory reset, as far as I can tell in you confusing post you have not done that. Also someone noted that you hold phone at arms length when training touch less control voice. Chris

    Sent from my A200 using AC Forums mobile app
    No, they did a few factory resets. But good for me to know how to "get started" on my phone's OK Google voice stuff. I have had mixed results with that so far.

    Sent from my Nexus 5 using Tapatalk 2
  17. Thread Author  Thread Author    #17  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by snoking View Post
    So do a factory reset, as far as I can tell in you confusing post you have not done that. Also someone noted that you hold phone at arms length when training touch less control voice. Chris

    Sent from my A200 using AC Forums mobile app
    I mention it like 4 times. lol.
  18. #18  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Do you use bluetooth? I do and that interferes with the touchless controls/always listening.

    Also, the voice recognition uses data so if I am some where that I am not getting a good data connection, I get an error. I have dead spots in my house and yard where this happens.
  19. #19  

    Default

    For me, touchless controls was much much better in 4.2 than it is on kit kat. I get, "can't reach Google at this moment" errors and it seems much harder for it to get all my words correctly.

    I have found if you are getting mixed results though that it's often in the training portion of activation that needs to be worked out.

    I don't think there is anything wrong with your phone. The latest Google search update that came with 4.4 sucks in my book.

    I'm looking forward to the 4.4.2 update where I'm expecting them to have cleaned up several of these quirks and that's what the extra wait is for on this update.

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  20. #20  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by tonymhoffman View Post
    I'm looking forward to the 4.4.2 update where I'm expecting them to have cleaned up several of these quirks and that's what the extra wait is for on this update.
    Kit kat caused problems with bluetooth, too.
  21. Thread Author  Thread Author    #21  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by tonymhoffman View Post
    For me, touchless controls was much much better in 4.2 than it is on kit kat. I get, "can't reach Google at this moment" errors and it seems much harder for it to get all my words correctly.

    I have found if you are getting mixed results though that it's often in the training portion of activation that needs to be worked out.

    I don't think there is anything wrong with your phone. The latest Google search update that came with 4.4 sucks in my book.

    I'm looking forward to the 4.4.2 update where I'm expecting them to have cleaned up several of these quirks and that's what the extra wait is for on this update.

    Posted via Android Central App
    Thanks! Man, i thought it was the KK but so many people kept saying it's awesome and ridiculous to wait cuz there's no problems, etc. lol. I thought, okay, let me not not just make that assumption. lol. Man, i was *this* close to sending this freakin' phone in and telling them to work it the heck out. Thanks. And i sooooo did not want to update, but they wouldn't let me not and i kept reading it was impossible to stave it off. ugh. In the future I’ll go the extra mile to keep them from f’g up my phone. The active listening is my favorite feature of this phone.
  22. #22  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by paisley99 View Post
    Thanks! Man, i thought it was the KK but so many people kept saying it's awesome and ridiculous to wait cuz there's no problems, etc. lol. I thought, okay, let me not not just make that assumption. lol. Man, i was *this* close to sending this freakin' phone in and telling them to work it the heck out. Thanks. And i sooooo did not want to update, but they wouldn't let me not and i kept reading it was impossible to stave it off. ugh. In the future I’ll go the extra mile to keep them from f’g up my phone. The active listening is my favorite feature of this phone.
    I don't think we are far out from the update. Michelle who seems to head up the camera for Motorola has been talking about a camera update coming soon, granted that will most likely be done via Playstore.

    For the most part kit kat hasn't been that bad in my opinion. Just a few hiccups, but like yourself touchless controls is my favorite. I use it for texting in the car non stop. Lately not so much haha. I get burned out on it getting words wrong when it didn't use to.

    I know it was mentioned but have you cleared the cache after a factory reset? Like from the recovery console?

    Sent from my XT1058 using Tapatalk
  23. Thread Author  Thread Author    #23  

    Default Re: Before I call moto tech, what could be wrong with my phone? Frequent app closings….

    Quote Originally Posted by tonymhoffman View Post
    I don't think we are far out from the update. Michelle who seems to head up the camera for Motorola has been talking about a camera update coming soon, granted that will most likely be done via Playstore.

    For the most part kit kat hasn't been that bad in my opinion. Just a few hiccups, but like yourself touchless controls is my favorite. I use it for texting in the car non stop. Lately not so much haha. I get burned out on it getting words wrong when it didn't use to.

    I know it was mentioned but have you cleared the cache after a factory reset? Like from the recovery console?

    Sent from my XT1058 using Tapatalk
    Where is that located? Although if it didn't work for you, probably won't for me either. Although maybe it will help with my app closings? Probably not, but worth a shot.

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