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  1. Thread Author  Thread Author    #1  

    Default Moto X - Apps randomly crashing, lock screen issues

    I just got the Moto X this past week and I'm really happy with it, but I keep having a few issues that are kinda troublesome.

    One is that apps are crashing randomly, or not even opening at all. Example: I open Facebook app. I get a blank screen. I wait to see if it does anything. I can exit to the home screen if I want, so the phone isn't frozen or anything. After like 30 seconds or so, I'll get the "Facebook isn't responding. Do you want to close it?" message. I close out and try again, but it repeats.
    This happens randomly, to any app, and not all the time... maybe 50% actually? I'm not sure since I've only been using the phone regularly since Thursday!
    I saw a few posts here and there from people saying they had similar problems and blamed it on 4.4 ... so maybe that's my situation, too??

    Another problem I keep having is that my phone won't always respond when I hit the unlock button. I can click it four or five times and nothing appears on the screen, not even active display.
    I think this happens if I hit the button too fast before active display can appear...but once in a while there's no problems and it works fine so I really have no clue.
    Also, related: when I unlock from the active display screen, sometimes it takes me to the regular lock screen where I have to unlock it a second time! Aaagh!

    Thanks in advance for any help & tips!! I really like the Moto X so I want to hurry up and get it working smoothly

    (a side note: rebooting my phone seems to fix the issues temporarily but they come back after a while...)
  2. #2  
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    Default Re: Moto X - Apps randomly crashing, lock screen issues

    Quote Originally Posted by nisecal View Post
    I just got the Moto X this past week and I'm really happy with it, but I keep having a few issues that are kinda troublesome.

    One is that apps are crashing randomly, or not even opening at all. Example: I open Facebook app. I get a blank screen. I wait to see if it does anything. I can exit to the home screen if I want, so the phone isn't frozen or anything. After like 30 seconds or so, I'll get the "Facebook isn't responding. Do you want to close it?" message. I close out and try again, but it repeats.
    This happens randomly, to any app, and not all the time... maybe 50% actually? I'm not sure since I've only been using the phone regularly since Thursday!
    I saw a few posts here and there from people saying they had similar problems and blamed it on 4.4 ... so maybe that's my situation, too??

    Another problem I keep having is that my phone won't always respond when I hit the unlock button. I can click it four or five times and nothing appears on the screen, not even active display.
    I think this happens if I hit the button too fast before active display can appear...but once in a while there's no problems and it works fine so I really have no clue.
    Also, related: when I unlock from the active display screen, sometimes it takes me to the regular lock screen where I have to unlock it a second time! Aaagh!

    Thanks in advance for any help & tips!! I really like the Moto X so I want to hurry up and get it working smoothly

    (a side note: rebooting my phone seems to fix the issues temporarily but they come back after a while...)
    Welcome to Android Central
    First, I'd try clearing the system cache in recovery. If that doesn't work, do a factory reset. Sometimes it's necessary after a major OS update
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
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  3. #3  

    Default Re: Moto X - Apps randomly crashing, lock screen issues

    Quote Originally Posted by nisecal View Post
    I just got the Moto X this past week and I'm really happy with it, but I keep having a few issues that are kinda troublesome.

    One is that apps are crashing randomly, or not even opening at all. Example: I open Facebook app. I get a blank screen. I wait to see if it does anything. I can exit to the home screen if I want, so the phone isn't frozen or anything. After like 30 seconds or so, I'll get the "Facebook isn't responding. Do you want to close it?" message. I close out and try again, but it repeats.
    This happens randomly, to any app, and not all the time... maybe 50% actually? I'm not sure since I've only been using the phone regularly since Thursday!
    I saw a few posts here and there from people saying they had similar problems and blamed it on 4.4 ... so maybe that's my situation, too??

    Another problem I keep having is that my phone won't always respond when I hit the unlock button. I can click it four or five times and nothing appears on the screen, not even active display.
    I think this happens if I hit the button too fast before active display can appear...but once in a while there's no problems and it works fine so I really have no clue.
    Also, related: when I unlock from the active display screen, sometimes it takes me to the regular lock screen where I have to unlock it a second time! Aaagh!

    Thanks in advance for any help & tips!! I really like the Moto X so I want to hurry up and get it working smoothly

    (a side note: rebooting my phone seems to fix the issues temporarily but they come back after a while...)
    Well, It looks like you have installed an application that is interfering with the normal working of the device, there are two options first is you need to identify that application and then uninstalling it, and if you say you have no idea what that application is then i would suggest you to factory reset your device. As factory resetting will bring your phone back to the normal state. So, now its up to you what you are going to do cheers for your Moto X running smoothly and perfectly again.
    Kelly Burby
    Senior Web Analyst
    website: http://www.rapidsofttechnologies.com
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  4. Thread Author  Thread Author    #4  

    Default Re: Moto X - Apps randomly crashing, lock screen issues

    Thanks to both of you for the welcome and help!
    I'm gonna go ahead and do a factory reset. I was a little afraid of doing one because I had issues with activation and had to go in to a Sprint store to get everything sorted out... but I'll take the risk! Here's hoping it works!!
  5. #5  

    Default Re: Moto X - Apps randomly crashing, lock screen issues

    Quote Originally Posted by nisecal View Post
    Thanks to both of you for the welcome and help!
    I'm gonna go ahead and do a factory reset. I was a little afraid of doing one because I had issues with activation and had to go in to a Sprint store to get everything sorted out... but I'll take the risk! Here's hoping it works!!
    you are already activated so i dont think you will have any problem after a factory reset
    Fancy A Break From Your iPhone? Have an Android Kit Kat
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  6. Thread Author  Thread Author    #6  

    Default Re: Moto X - Apps randomly crashing, lock screen issues

    An update! I haven't had any problems since the factory reset, so seems like (as usual) it was the magic thing needed!
    Thanks for all your help everyone
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