Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 18 of 18
Like Tree5Likes
  • 3 Post By Ry
  • 1 Post By TJH132
  • 1 Post By NickLippert
  1. Thread Author  Thread Author    #1  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Motorola apparently has some serious quality control issues with the natural Moto Xs

    I returned my first Ebony Moto X because it had internal dust obstructing the camera, now the new one I have received has issues with the ebony "finish" being messed up...this may be the end for me getting a Moto X, I'm tired of all this returning, support calls and apparent lack of good QC on their products

    Along the left edge in the lighter area you can see the biggest area of missing finish, along with all the lighter scratched looking areas in the dark sections:
    imgur: the simple image sharer

    And once again, most noticeable in the dark areas, the white scratched looking parts which are under the top coat in the ebony finish:
    imgur: the simple image sharer

    My first ebony model had a flawless finish, but the camera was physically unusable.
    Thanked by:
    sasky 
  2. #2  
    Evilnut's Avatar

    Posts
    323 Posts
    ROM
    Stock

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Hmm. No problems with mine. Sorry to hear your woes.

    Posted via Android Central App on my Ebony backed Moto X
    Tim
    Droid 4
    Nexus 10
    Lapdock 500 Pro
  3. #3  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Quote Originally Posted by Papadakis View Post
    along with all the lighter scratched looking areas in the dark sections
    In a month's time you will forget all about it. It is mass produced, yes, even the "custom" bits and stuff happens. Local humidity and heat will make it expand and contract at different rates to the plastic beneath, It ain't never going to be perfect all the time. That's why I opted for the good old standard plastic back.

    http://ecx.images-amazon.com/images/...mL._SX300_.jpg
    These come in different colors too.

    It is a phone -- and a great one at that.
  4. Thread Author  Thread Author    #4  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    I understand that it's "mass-produced", but for something that's hand assembled for the most part, and is costing me $400, it better be damn near perfect. I've got a replacement on the way, fingers crossed this one will not have any glaring issues.
  5. #5  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Natural products have natural defects. Obviously not the camera, that's legit, but I don't think I would have returned due to the wood defect.... Doesn't look like a defect to me.

    One you get one you are happy with enjoy. My MMX is the best phone I have had yet, and I am embarrassed to say I have had a few.

    Posted via Android Central App
  6. Thread Author  Thread Author    #6  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    But that's the thing, it's not a piece of ebony wood, it's a finish, so it's not like a chunk of wood has some defects, it's the finish they're putting onto whatever wood base they're using.that has the problems.
  7. #7  
    Ry
    Ry is offline
    Ry's Avatar

    Posts
    7,831 Posts
    Global Posts
    7,838 Global Posts

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    I'd like to note that people who experience negative issues are more likely to post and share them.
    a.k.a. RyZR from HoFo
    Motorola Moto X (164.55.2.ghost_verizon.Verizon.en.US, KitKat 4.4.2)
    Motorola Moto G (173.44.20.falcon_cdma.Verizon.en.US, KitKat 4.4.2)
    Motorola DROID Bionic (98.72.22.XT865.Verizon.en.US, Jelly Bean 4.1.2)
    Google Nexus 7 2012 (KTU84P, KitKat 4.4.4)
    What other devices have I had? Here's my phone timeline.
    Support your favorite Android app and game developers. Pay for apps! And don't block ads!

    Community Rules & Guidelines - Mobile Nations Forums
  8. #8  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Quote Originally Posted by Papadakis View Post
    it's the finish they're putting onto whatever wood base they're using.that has the problems.
    And, that's why I mentioned humidity and expansion rates.
  9. Thread Author  Thread Author    #9  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Quote Originally Posted by Ry View Post
    I'd like to note that people who experience negative issues are more likely to post and share them.
    well duh, what's your point
  10. #10  
    Ry
    Ry is offline
    Ry's Avatar

    Posts
    7,831 Posts
    Global Posts
    7,838 Global Posts

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Quote Originally Posted by Papadakis View Post
    well duh, what's your point
    My point is "serious" quality control issues might be an exaggeration.
    a.k.a. RyZR from HoFo
    Motorola Moto X (164.55.2.ghost_verizon.Verizon.en.US, KitKat 4.4.2)
    Motorola Moto G (173.44.20.falcon_cdma.Verizon.en.US, KitKat 4.4.2)
    Motorola DROID Bionic (98.72.22.XT865.Verizon.en.US, Jelly Bean 4.1.2)
    Google Nexus 7 2012 (KTU84P, KitKat 4.4.4)
    What other devices have I had? Here's my phone timeline.
    Support your favorite Android app and game developers. Pay for apps! And don't block ads!

    Community Rules & Guidelines - Mobile Nations Forums
    Thanked by:
    TJH132, davidnc and Doomed#AC like this.
  11. #11  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    The images of the backs provided looked good to me. I'd hate to be Moto right now RMAing these types of complaints.

    TJH

    Posted via Android Central App
    Ry likes this.
  12. #12  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Are you going to put a case on it? If so, you won't see the wood that close-up. If not, it's going to get scuffed up soon enough anyway. How about just get a non-wood one at this point? Those look great too.
  13. #13  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Quote Originally Posted by TJH132 View Post
    The images of the backs provided looked good to me. I'd hate to be Moto right now RMAing these types of complaints.

    TJH

    Posted via Android Central App
    Pictures looked fine to me.
    Ry likes this.
  14. #14  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    I wonder how many returns it'll take to discontinue the wood backs.
  15. #15  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    I am posting from my ebony backed MMX right now while I wait on my replacement with the woven back.

    The phone looks brilliant, but its unusable for me without a case on it.. the back is just to slippery. Also, there is a more pronounced lip surrounding the camera and flash cutouts that bugs me to no end. Add the fact that the dimple loses a bit of its definition and I'm just not impressed beyond the look enough to justify choosing it over the supurb unibody backed plastic moto. Just my opinion of course.

    I have to say though, that Motorola customer service has been awesome and the while process from the original order to now has gone flawlessly so far.
  16. Thread Author  Thread Author    #16  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Ok, maybe I am exaggerating by saying "serious", but being that this is the second one I've gotten with issues is my point. The pictures don't get across how obvious it is that the areas I pointed out are missing the ebony finish - my first model with the camera issue had a perfect back, so I do have something to compare to, I'm not just assuming this is how it's not supposed to be.
  17. Thread Author  Thread Author    #17  
    Papadakis's Avatar

    Posts
    105 Posts
    ROM
    AOKP JB-MR1 4.2.2

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    3rd time's a charm, got my Ebony model with blue accents today and no camera dust/finish imperfection problems
  18. #18  

    Default Re: Motorola apparently has some serious quality control issues with the natural Moto Xs

    Just got my ebony Moto X and its got some defects as well... has a lump right where the dimple on the back is... so every time I hold the phone I feel a small pebble like bump protruding rather than the dimple... so annoyed... not to mention theres a visible gap where the ebony back doesn't reach one side of the phone.

Similar Threads

  1. How to put parental control on Android Chrome browser?
    By Metro1088 in forum General Help and How To
    Replies: 3
    Last Post: 05-24-2014, 05:05 AM
  2. Presentation with Chromecast and Nexus 7?
    By Malawi89 in forum Google Chromecast
    Replies: 5
    Last Post: 03-27-2014, 07:39 PM
  3. Nexus 7 (2013) controller
    By undulose in forum Google Nexus 7 Tablet (2013)
    Replies: 2
    Last Post: 03-12-2014, 04:23 PM
  4. Can I use my phone sim card with my tab 3?
    By polsoft in forum Samsung Galaxy Tab 3
    Replies: 3
    Last Post: 02-24-2014, 02:46 AM
  5. Replies: 1
    Last Post: 02-23-2014, 12:56 PM

Posting Permissions