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  1. Thread Author  Thread Author    #1  

    Default Screen goes black on a call

    Hi, just had a weird thing with the X 4.4.2.

    On a call and on hold longer than the normal screen timeout of 2-minutes. Finally got to a human and the screen was black but I was still able to carry on the call.

    I didn't want to press any buttons in case it dropped the call and I would have to wait again. Nothing I could do would make the screen light up, shake ir, wipe the screen, tap it. Aftert the call I hit the on/off butotn and it was locked and needed a PIN to get back in.

    Is there some option to not turn-off the screen during a call? Or is this an Android-4 feature!
  2. #2  
    Greg C's Avatar

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    Default Re: Screen goes black on a call

    This has to do with a sensor. There is a sensor at the top bezel of the phone that senses if your device is up to your ear. That way during a call your cheek won't accidently push buttons. Is it possibly blocked by a case or something? I'm sorry if I couldn't be more help to you.

    Quote Originally Posted by PiggyMiddle View Post
    Hi, just had a weird thing with the X 4.4.2.

    On a call and on hold longer than the normal screen timeout of 2-minutes. Finally got to a human and the screen was black but I was still able to carry on the call.

    I didn't want to press any buttons in case it dropped the call and I would have to wait again. Nothing I could do would make the screen light up, shake ir, wipe the screen, tap it. Aftert the call I hit the on/off butotn and it was locked and needed a PIN to get back in.

    Is there some option to not turn-off the screen during a call? Or is this an Android-4 feature!
    If my post helped you out...PLEASE be kind and hit the THANKS button.
  3. #3  

    Default Re: Screen goes black on a call

    Quote Originally Posted by PiggyMiddle View Post
    Hi, just had a weird thing with the X 4.4.2.

    On a call and on hold longer than the normal screen timeout of 2-minutes. Finally got to a human and the screen was black but I was still able to carry on the call.

    I didn't want to press any buttons in case it dropped the call and I would have to wait again. Nothing I could do would make the screen light up, shake ir, wipe the screen, tap it. Aftert the call I hit the on/off butotn and it was locked and needed a PIN to get back in.

    Is there some option to not turn-off the screen during a call? Or is this an Android-4 feature!
    go to recovery and clear cache then data , to backup your data you can use helium app
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  4. #4  

    Default Re: Screen goes black on a call

    Its may be on call time but its not to any tense.........................

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