I apparently will have to try a complete factory data reset because my Z Force has given me nothing but problems. Only had it for a little over a week and it freezes up and the battery is definitely not what I expected. Drains horribly. I don't know if this is due to the Nouget update or not because it updated within a day after I got it. I have until this Friday to return it and am seriously thinking of exchanging it for the Z Play because of battery life but really wanted the better camera (opinions on that?). Anyways , if I do FDR I want to make sure everything is backed up to my SD card. I don't know how to do that. And after I do, do I remove the SD card before? I need step by step instructions please.