System UI Crash w/ headphones on Android 7.0, only when turning volume up?

[giannag28]

I have a Moto Z Play Droid and today, I started getting a "System UI has stopped" when turning the volume up when I have headphones in. I just recently updated my phone to Android Nougat (7.0), but I'm not sure if this is an issue with Nougat or just the phone. If anyone has had this problem and/or can help? Thanks so much!

Edit: Someone suggested turning on the "drawing over other apps" for System UI, but the default is No when you're asked to change it, and is grayed out so you're unable to change it to Yes.

 

[B. Diddy]

Welcome to Android Central! Have you already tried wiping the cache partition? https://motorola-global-portal.cust.../113289/~/clear-cache-partition---moto-z-play

I moved this from the Nougat forum to the Z Play forum, since it's more likely a device-specific issue, rather than a general Nougat one.

 

[B. Diddy]

I just noticed you figured out a solution in the other thread you were posting in -- good job! http://forums.androidcentral.com/as...nately-system-ui-has-stopped.html#post5745423

 

[GBO323]

So resetting App preferences fixes it? Great!