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    Default Keyboard Backlight Issues

    Anyone having any issues with their keyboard backlight? Mine is very inconsistent, goes off, comes on, goes off, etcetera, while I am typing on it. Very irritating. I've tried figuring out if there's a light sensor somewhere I am blocking / not blocking but can't seem to find any consistency in when it comes on, or goes off.

    Anyone else? Any thoughts?
    Midway99 likes this.
  2. #2  
    circustravis's Avatar

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    Default Re: Keyboard Backlight Issues

    mine stays on if it is dark, but will come on when it opens, then turn right off again if the room is light.
  3. Thread Author  Thread Author    #3  

    Default Re: Keyboard Backlight Issues

    Quote Originally Posted by JCrome View Post
    Btw. Nothing to worry about. Its an awesome phone. Just picked one up for my wife. Makes me miss the glory days of the OG. Im on Bionic currently... can't justify upgrading since its not a "huge" upgrade. Keyboard is incredible.
    No offense, but what's 'nothing to worry about' for you is a 'significant annoyance' to me - which is why I asked about it. I've tried adjusting my grip in various ways and still get the same thing.

    Ideally i would just set it to always be lit when I open the keyboard, regardless of the ambient light, but I can't seem to find a setting for that either.
  4. Thread Author  Thread Author    #4  

    Default Re: Keyboard Backlight Issues

    Quote Originally Posted by JCrome View Post
    "Nothing to worry about" means its not a problem or issue with the software/hardware.

    "No offense" but its an operator problem
    Well, it's an issue for me. Enough so that I'm considering returning the phone and going back to something else. Operator problem or no, it's happening and I find it to be a major annoyance, and nothing I've tried stops it from happening.

    So 'no offense' but thanks for a useless response. I'm not sure how you can say it's not a hardware or software problem - I can list several potential causes for this issue; for example: bad connection when the keyboard is open, bad software detecting ambient light, bad ambient light sensor. Something's not working right, otherwise it wouldn't repeatedly go on and off (at the very least, it should consistently be one or the other).

    What, am I 'holding it wrong?'
  5. #5  

    Default Re: Keyboard Backlight Issues

    Maybe try going to your local Verizon store and testing out their demo to see if does the same thing. If so, possibly exchange it for another one?

    Just a thought...
  6. #6  
    tnt118's Avatar

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    Default Re: Keyboard Backlight Issues

    Quote Originally Posted by JCrome View Post
    What a baby. You don't deserve any help.


    n00b
    Calm down. I've seen plenty of keyboard lighting problems on two moto phones so far. It's something they definitely don't have the kinks worked out on yet, so don't be blaming the user.
  7. #7  

    Default Re: Keyboard Backlight Issues

    stay on topic and try to play nice boys.
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  8. #8  
    jcrome04's Avatar

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    Default Re: Keyboard Backlight Issues

    I was on topic and got sassed so I had to back-sass
  9. #9  

    Default Re: Keyboard Backlight Issues

    > Anyone having any issues with their keyboard backlight?
    > Anyone else? Any thoughts?

    Have you tried using keyboard in -full- light and in the dark? I noticed the same issue you mentioned with my phone but realized I was in just the right level of light to trigger the backlight on/off if the phone was tilted away or toward a light source.

    It appears there is one light sensor - the one to the right of the front speaker. Tested by simply blocking light from the sensor and watching the keyboard backlight turn on & off when light restored.
  10. #10  

    Default Re: Keyboard Backlight Issues

    I spent quite a bit of time inputting some information over a three day span. The backlight came on, went off and pretty much did it's thing on a random basis. Sitting in my living room, daylight hours and night conditions. It came on and went off about the same day or night.
    The backlight on is excellent under ANY lighting conditions, I wish it would just stay on all the time. Or, at least have the option to leave on or off.
    I could not find any information on this. Could be a deal breaker for me.
  11. #11  
    tnt118's Avatar

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    Default Re: Keyboard Backlight Issues

    I really think you'd be best served by taking it back to Verizon and exchanging it for a new unit.
  12. #12  
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    Quote Originally Posted by Rory.Gibb View Post
    > Anyone having any issues with their keyboard backlight?
    > Anyone else? Any thoughts?

    Have you tried using keyboard in -full- light and in the dark? I noticed the same issue you mentioned with my phone but realized I was in just the right level of light to trigger the backlight on/off if the phone was tilted away or toward a light source.

    It appears there is one light sensor - the one to the right of the front speaker. Tested by simply blocking light from the sensor and watching the keyboard backlight turn on & off when light restored.
    Bingo!
  13. #13  

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    Quote Originally Posted by Rory.Gibb View Post
    > Anyone having any issues with their keyboard backlight?
    > Anyone else? Any thoughts?

    Have you tried using keyboard in -full- light and in the dark? I noticed the same issue you mentioned with my phone but realized I was in just the right level of light to trigger the backlight on/off if the phone was tilted away or toward a light source.

    It appears there is one light sensor - the one to the right of the front speaker. Tested by simply blocking light from the sensor and watching the keyboard backlight turn on & off when light restored.
    I too find it annoying that the backlight goes off so easily (same for the 4 capacitive buttons at the bottom of the phone, for that matter). There are times when the ambient lighting is dark enough for me to want the keyboard lit up, but the light sensor doesn't seem to agree.

    I wish there was a setting or smart action that let's you make the backlighting go on whenever the screen is on. Or a setting that let's you just adjust the backlighting manually, like on a Macbook....

    I love this device otherwise.



    Sent from my DROID4 using Tapatalk
  14. #14  

    Default Re: Keyboard Backlight Issues

    Hello! I am new to this place, this is my post number one.

    I too have a Droid4 (my first "smart" phone) with a few issues and a search led me to this forum.

    I think I can help with the backlighting going out. The rear facing camera is the light sensor for the backlights. While you're using the keyboard, your hand may be covering and un-covering the camera eye.

    As the eye is in the black border of the screen, I'm gonna put a dot of electrical tape on it. I'd like my backlighting to be on when the phone is in use.

    The backlighting for the keyboard goes out when it's closed.

    I suppose the backlights go out to conserve battery power.
  15. #15  

    Default Re: Keyboard Backlight Issues

    > The rear facing camera is the light sensor for the backlights.
    > While you're using the keyboard, your hand may be covering and
    > un-covering the camera eye.

    Hi, are you sure about that? I just had to test...

    I point the Droid 4 at a window (it's sunny), keyboard exposed, holding Droid on the right side as if I am going to take a photo, keyboard backlight is off. With one finger I block the sensor on the front of Droid, just to the right of front speaker, keyboard backlight illuminates. Remove finger blocking front sensor, backlight off. Block entire rear-facing camera area (sensor, lense), backlight still off. Block front sensor, backlight on.

    Seems like the front sensor controls keyboard backlighting.

    I do wish there was a software solution to this - I also would like the keyboard light to be on or off (or auto), user choice.
  16. #16  

    Default Re: Keyboard Backlight Issues

    A few days ago, I went to my Verizon store to order a replacement as my earpiece is 90% dead by me dropping the phone.

    The guy at this store is a total Android geek. He says the sensor is actually a tiny dot next to the earpiece, not the rear facing camera.

    There is no way to adjust it's settings.

    He also showed me a facial recognition/auto un-lock feature that'll soon be available.

    He also says there's some Android features that work with non-qwerty phones that won't work with the D4.
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  17. #17  

    Default Re: Keyboard Backlight Issues

    No way its a dot by the earpiece...its too easy to test by blocking the camera lens. Works every time. Blocking around the earpiece does nothing.

    Small sticker over the camera is the way to go. Hopefully there will be a fix at some point.
  18. #18  

    Default Re: Keyboard Backlight Issues

    I too ...thought it was a broken issue with this new Droid4 I got last week....thanx to those of you that suggested putting tape on the front facing camera....it does solve the "issue". But now the tape must be removed to function. Hopefully there will be a update that will allow us to manipulate the shutoff timing... I do agree its anoying as heck.
  19. #19  

    Default Re: Keyboard Backlight Issues

    Sensors are halfway between the earpiece and the camera. No need to block the camera with tape.

    This is a picture of my D4 with the sensors circled.
    Attached Thumbnails Attached Thumbnails Keyboard Backlight Issues-d4sensorsjpg.jpg  
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    jma821 
  20. #20  

    Cool Re: Keyboard Backlight Issues

    Hi, Don't want to put the blame on anyone except the manufacturer. I just got a Droid 4 and about 2 weeks ago noticed an issue with the backlight on the keyboard. It was not operating consistently. Sometimes its on for the entire use, and other times its not even lit when I slide the keyboard out. Really random. I called Verizon and they wanted to give me the same phone refurbed, but I want to know if this is going to be a problem again if get the Droid 4 model. Anyway, when I was on with tech, they got a Droid 4 from the lab and tested with me, well what do you know, the same thing was happening to the tech guy ...he indicated with out actually stating it...(cause call was being recorded and I guess he likes his job) that it appeared to be a defect....he immediately called Motorola who wanted no part of it and told tech to just give me another Droid 4 refurbed. I'm angry!!...Well, I think this is going to be a big problem for them....if they get massive complaints on this issue, it will be a deal breaker. So now what? I am hoping that tech will replace it with another smartphone with similar features...to be continued. But I would love to know who else is having the issue and would like a suggestion for a replacement phone. And, please don't say IPhone 4S..Verizon already told me that's not an option.
  21. #21  

    Default Re: Keyboard Backlight Issues

    I've been experiencing the same issue which is why I came to this forum which I found by searching for the issue.
    I have tried the suggestions listed and I still have the on again off again issue with my keyboard illumination. There isn't any consistent way to get the keyboard to light.
    I hope they come up with a fix for this because this is really a pain.
    I'm using the Motorola Droid 4 (not MAXX) just the 4.
    I'd have to say I can't recommend this phone to anyone while this is still an issue.
  22. #22  

    Default

    Quote Originally Posted by roadsidememorials View Post
    I've been experiencing the same issue which is why I came to this forum which I found by searching for the issue.
    I have tried the suggestions listed and I still have the on again off again issue with my keyboard illumination. There isn't any consistent way to get the keyboard to light.
    I hope they come up with a fix for this because this is really a pain.
    I'm using the Motorola Droid 4 (not MAXX) just the 4.
    I'd have to say I can't recommend this phone to anyone while this is still an issue.
  23. #23  

    Default Re: Keyboard Backlight Issues

    i also have this problem. went to verison store and they think its due to some app iv3 downloaded...but, the guy was just reaching and trying to get me outta there as the placed was packed. gonna try best buy mobile...
  24. #24  

    Default Re: Keyboard Backlight Issues

    I have had a Droid, a Droid2, and a Droid3. I'm considering the 4 as my next upgrade.

    This is a "problem" that the Droids have had from the very beginning. I personally don't find it to be a problem. In well-lit situations, the backlight shuts off. For the most part, on the D3, it's pretty accurate, but it can easily be manipulated by angling the phone towards or away from ambient light sources. If you are one of those that tends to move your hands a lot, "wiggling" the phone as you type, you're going to experience the issue more.

    This is the same sensor that controls the backlight level; I have noticed that if you set the backlight to a fixed level, it tends to do this less.

    I can confirm that using the backlight constantly will drain your battery faster; that's a decision you're going to have to make for yourself.
  25. #25  

    Default

    Quote Originally Posted by fuddster View Post
    Sensors are halfway between the earpiece and the camera. No need to block the camera with tape.

    This is a picture of my D4 with the sensors circled.
    You are 100000% right. I have run all the tests & blocked all the other stuff these yayhoos have said was the light sensor and nothing has worked. I tried blocking the sensor you circled in your pic and it HAS worked 100% of the time. Its actually fairly easy to do and doesn't cause the need for any tape. No one's phone has to look all ghettofied with tape on it. Thanks for your breat idea!
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