06-19-2016 11:53 AM
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  1. Chris Ricouard's Avatar
    On both phones, when I make a phone call it stays on black screen, the power button sometimes works, but most of the time it stays black and can't end call or turn on speaker
    glenn9643 likes this.
    08-31-2013 04:00 PM
  2. Chris Ricouard's Avatar
    could seriously use some input
    On both phones, when I make a phone call it stays on black screen, the power button sometimes works, but most of the time it stays black and can't end call or turn on speaker
    09-01-2013 09:41 PM
  3. nightelfdruid's Avatar
    Have you been modding your phone? Seems I had this issue before... Had something to do with the settings on the proximity sensor, or an app that prevented it from turning the screen back on when I moved the phone from my ear. If I manage to remember exactly what it was I'll post again. Good luck!

    Sentid frum teh Galuksee Noat Tew.
    Chris Ricouard likes this.
    09-01-2013 09:48 PM
  4. Chris Ricouard's Avatar
    ITs the DROID MAXX, I have two brand new ones, they both do it. like tonight I had no success in putting my phone in speaker mode cause as soon as I answer or call it goes black.
    09-01-2013 09:55 PM
  5. worldsoutro's Avatar
    Turn off the proximity setting in the call settings
    Reese Pike likes this.
    09-01-2013 10:29 PM
  6. guesswhat_567's Avatar
    ITs the DROID MAXX, I have two brand new ones, they both do it. like tonight I had no success in putting my phone in speaker mode cause as soon as I answer or call it goes black.
    Make sure your hand is not hovering around ear piece area ..you should be able to switch to speaker phone without any problems

    Posted via Android Central App
    09-01-2013 10:31 PM
  7. Chris Ricouard's Avatar
    There is no setting for it
    09-01-2013 11:37 PM
  8. Chris Ricouard's Avatar
    I downloaded always speaker on witch disables the proximity sensor. Maybe it's my zagg screen protector?
    09-01-2013 11:38 PM
  9. guesswhat_567's Avatar
    I downloaded always speaker on witch disables the proximity sensor. Maybe it's my zagg screen protector?
    Possible probably it is blocking prox sensor ..make sure area around ear piece is not blocked by your hands or anything else

    Posted via Android Central App
    09-02-2013 01:00 AM
  10. kjung7's Avatar
    If the zagg covers the proximity sensor that is probably the cause. That happened to me with my previous phone. Take it off and try it.

    Sent from my SCH-I545 using Tapatalk 4
    09-02-2013 01:05 AM
  11. tdizzel's Avatar
    Screen protectors and cases are notorious for causing this if they don't fit perfectly. That's more than likely the culprit.
    09-02-2013 09:49 AM
  12. Chris Ricouard's Avatar
    I bought the zagg for the RAZR maxx, it's smaller so basically it just covers 95 percent the screen. And I have it positioned to where it's not covering my camera or the ear piece, unless the sensor is on the right side of the camera.

    - - - Updated - - -

    And also the auto speaker app gives me a work around for the moment
    09-02-2013 10:18 AM
  13. CellGuy's Avatar
    Remove the screen protector. It does not have the proper cut outs for the sensor.

    Why would you put the wrong ones on your phone?

    Posted via Android Central App
    09-02-2013 10:36 AM
  14. doogald's Avatar
    This happened to me once - I was in people and hit he phone number of a contact by mistake and the phone started calling. Unfortunately, I hit the power just as it started calling. Once I did that, the phone was never responsive - it just started completing the call.

    It only happened once, though.

    I do have the Verizon screen protector on, but it definitely had a cutout over the proximity sensor.
    Chris Ricouard likes this.
    09-02-2013 10:49 AM
  15. Chris Ricouard's Avatar
    I couldn't find the zagg screen protector for it, only brand I use for all my phones
    09-02-2013 10:55 AM
  16. Chris Ricouard's Avatar
    Where is the sensor exactly?
    09-02-2013 10:58 AM
  17. Eclipse2K's Avatar
    Where is the sensor exactly?
    Just to the left of the earpiece.

    Sent from my Motorola Droid Maxx using Tapatalk 4
    09-02-2013 12:58 PM
  18. doogald's Avatar
    I couldn't find the zagg screen protector for it, only brand I use for all my phones
    They are not making them yet. As soon as they do, I'll probably order one. The Verizon one isn't bad, but it's a bit reflective, I think, which can be tough outdoors.
    09-02-2013 02:58 PM
  19. glenn9643's Avatar
    I'm having the same problem.
    I'm not using a case or screen protector.
    In the settings for the dialer I've elected to show dialpad for ALL CALLS.
    When I make or receive a call the screen immediately goes black with nothing anywhere near the proximity sensor. Occasionally I can get the dialpad by pressing the power button quickly. This is a huge issue for me and I haven't been able to find a resolution.
    09-02-2013 03:14 PM
  20. Chris Ricouard's Avatar
    Yah, if I can't fix I'm sending it back and the zagg I have on it, is not Covering the sensor.
    I'm having the same problem.
    I'm not using a case or screen protector.
    In the settings for the dialer I've elected to show dialpad for ALL CALLS.
    When I make or receive a call the screen immediately goes black with nothing anywhere near the proximity sensor. Occasionally I can get the dialpad by pressing the power button quickly. This is a huge issue for me and I haven't been able to find a resolution.
    09-02-2013 05:08 PM
  21. Chris Ricouard's Avatar
    I cut my screen protector a Lil more and it fixed it
    09-03-2013 12:02 PM
  22. jbozzo's Avatar
    Yeah I Have two of these droid maxx as well both of them having the same problem one I just sent back, verizen sent me a brand new one which started doing the same thing after 24 hours Verizon said it was a software issue that's why they sent me the new replacement. i only switched to Verizon to get this phone The Battery Life On this device is ridiculously awesome everything as advertised after 48 hrs of moderate use im averaging between 35-55% battery life you. i sat this phone on my coffee table turned on, with wifi turned on as well for 4 days and still had 75% battery life. I want this phone I hope they fix it.
    skatergirl likes this.
    10-16-2013 03:05 PM
  23. Zorro1's Avatar
    Mine only goes black after the screen timeout. Is that what you're talking about?
    10-16-2013 04:03 PM
  24. tcmeiss's Avatar
    I just received my BodyGuardz UltraTough ScreenGuard, and had the same problem. Once I cut out a spot for the proximity sensor, everything went back to normal...
    10-25-2013 07:32 AM
  25. ck_droid_ctrl's Avatar
    Had the same issue and this thread helped find the solution. Running 4.0.4 there is a calibration for the g-gensor.

    Settings> Display> Als_ps calibration.

    I had to put my hand directly on the phone where the sensor is (close to ear/phone call speaker) and it sets the sensor that locks out the screen when the phone is next to your ear.

    Thanks for leading me in the right direction and hopefully this added bit helps others.
    02-10-2014 05:14 PM
33 12

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