12-31-2013 07:36 AM
81 1234
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  1. SteelGator's Avatar
    Mine was warm this morning, but not the other two mornings since the Tylt arrived. I am thinking of putting on a monitor just to see what the temp looks like as it charges.

    Sent from my XT1080 using Tapatalk
    12-17-2013 06:10 PM
  2. Cincybearcatfan's Avatar
    TYLT has been a joke. I ordered ONE of them but was charged for two. I thought whatever, I could give one to my kids to share for their new Nexus 7's for Christmas. I waited MORE THAN A WEEK and never got an email with a tracking number. I called them 7 times in 2 days, each time leaving a very detailed message with my order number requesting a call back. I NEVER received a call back. I also sent 10 messages in 3 days and FINALLY got a response:

    Hi Jeff,

    Thank you for contacting TYLT customer support. We did receive your order and it will be processed as soon as possible. I apologize for the delay as we were having some issues with our website but your order was received. Also, the amount was deducted from your account, it is just pending authorization.

    We will get your order out to you ASAP.

    Thank you!



    Thanks,
    --

    Richard Sumian
    Customer Care Specialist

    tel: 800.843.5600x129 email: richard.sumian@tylt.com
    web: BUILT TO TYLT

    He is full of it, my account has already been charged. I'm hoping that they don't charge me again when and IF I ever receive my order.

    I sent another email today. It's been 4 days since I received the email above. Still no shipping number; still no information about my order.
    I wanted to give an update. Although the process was anything but quick and smooth, I am happy to report that both of my TYLT chargers arrived. I called Wednesday around 4:00 est and refused to hang up or be put through to voicemail until I talked to a supervisor. After about 5-7 minutes of waiting a supervisor came to the phone. After explaining my situation to her, she looked and finally found my order. She apologized and said that she doesn't understand why it hadn't been shipped by now. She said she was shipping them next day air free of charge and that I would have them by Thursday (yesterday). At 4:30 lasts night, my two chargers were on my front porch. If you are going to come to a forum and rip a company, you have to come back and report when they do something right.

    Side note, the charger worked wonderfully last night. I honestly don't understand what all the fuss was about the "wireless charging sound".
    12-20-2013 08:44 AM
  3. prissysox's Avatar
    Now if they would just email the rest of us our codes

    Sent from my XT1058 using AC Forums mobile app
    12-20-2013 12:10 PM
  4. XDCX's Avatar
    If you are going to come to a forum and rip a company, you have to come back and report when they do something right.
    Thanks for the update.

    I feel the same obligation to let people know when a company has made amends and solved a problem. My impression is Tylt is probably a good company that was massively overwhelmed by their Cyber Monday promotion and they simply didn't have the resources to respond promptly.

    Now if they would just email the rest of us our codes

    Sent from my XT1058 using AC Forums mobile app
    I never received my code either.

    I just sent an email to their Customer Service Department - hopefully they'll respond.
    12-20-2013 12:19 PM
  5. prissysox's Avatar
    I agree they may have been overwhelmed. But it's been over two weeks and people are still waiting on codes.

    Sent from my XT1058 using AC Forums mobile app
    12-20-2013 03:07 PM
  6. mrsmumbles's Avatar
    I agree they may have been overwhelmed. But it's been over two weeks and people are still waiting on codes.

    Sent from my XT1058 using AC Forums mobile app
    It took two weeks for people to get shipping notices on their purchases for the recent BlackBerry sale... Maybe there's something in the air. :/

    Sent from my Nexus 5 using Tapatalk 2
    12-20-2013 03:11 PM
  7. XDCX's Avatar
    Thanks for the update.

    I feel the same obligation to let people know when a company has made amends and solved a problem. My impression is Tylt is probably a good company that was massively overwhelmed by their Cyber Monday promotion and they simply didn't have the resources to respond promptly.



    I never received my code either.

    I just sent an email to their Customer Service Department - hopefully they'll respond.
    I received an email from Tylt late this afternoon with my Discount Code and I just processed my order. Props to Tylt for honoring their original promise - hopefully everything will go smoothly from here.

    As a side note, the person from Tylt who responded is the same person quoted in post #45 - I wonder how many Customer Care Specialists Tylt has on staff?
    12-20-2013 09:50 PM
  8. LOTL2's Avatar
    Ordered on 12/6 emailed them twice. Heard back from the same guy as you on the 19th saying it would ship out that day. Checked tracking yesterday and USPS shows as having received a shipping notice, but it hadn't been picked up. So its coming but evidently not in any rush. Oh well the price you pay for 1/2 off.
    12-21-2013 07:45 AM
  9. geekmeisteraz's Avatar
    Well, I thought I had just gotten lost in the shuffle. It appears that many others are still waiting. I guess I'll wait a bit longer before getting upset...... As if that will help things. :-)
    12-22-2013 09:53 AM
  10. rjack22's Avatar
    I wanted mine to give as a Christmas present. I guess I had better count it out. I doubt very much it will be here in time.
    12-22-2013 11:09 AM
  11. XDCX's Avatar
    Well, I thought I had just gotten lost in the shuffle. It appears that many others are still waiting. I guess I'll wait a bit longer before getting upset...... As if that will help things. :-)
    If you're still waiting for a Cyber Monday Discount Code I'd encourage you to send an email to Tylt's Customer Relations Department - otherwise I think there's little chance you'll ever hear from them. I received my Discount Code after I sent a quick (and nice) email to Tylt's CR Department asking that they check their records and send me a Discount Code.
    12-22-2013 12:13 PM
  12. XDCX's Avatar
    Props to Tylt for honoring their original promise - hopefully everything will go smoothly from here.
    As an update, everything went super-smooth with Tylt. I ordered two Vu chargers on 12/20 late in the afternoon and they arrived via FedEx Ground on 12/24.

    Installation/set-up was a breeze and the Tylt charger works perfectly with my Nexus 7 (2013) and my Droid Maxx.
    12-26-2013 03:09 PM
  13. KirkGeis's Avatar
    I ordered my Vu and ear buds on 12/6. Got the same email as everyone else from Richard. I emailed again last week and Richard said it was shipped. Package was in Richmond, CA since 12/15, now on 12/26 it shows up in Honolulu, HI as "out for delivery - notice left" , I live in Easton, PA. It was shipped USPS. I hope they send me a new package by FedEx 2 day. Not holding my breath. I also saw a tweet they're having 65% off cases now. Maybe they should wait until they straighten out this mess before they start another one.

    Edit: Received the package on 12/28. Regular USPS mail. I'm thinking he sent me the wrong tracking number. Anyway very happy with the Vu and also the ear buds.

    Sent from my XT1080 using Tapatalk
    12-26-2013 04:31 PM
  14. Stilly1155's Avatar
    I ordered my Vu and ear buds on 12/6. Got the same email as everyone else from Richard. I emailed again last week and Richard said it was shipped. Package was in Richmond, CA since 12/15, now on 12/26 it shows up in Honolulu, HI as "out for delivery - notice left" , I live in Easton, PA. It was shipped USPS. I hope they send me a new package by FedEx 2 day. Not holding my breath. I also saw a tweet they're having 65% off cases now. Maybe they should wait until they straighten out this mess before they start another one.



    Sent from my XT1080 using Tapatalk
    Ordered mine on 12/10 and received it yesterday 12/26
    12-27-2013 06:01 PM
  15. kkhanmd's Avatar
    Got mine today. Just love it. Very well made

    Posted via Android Central App
    12-27-2013 09:38 PM
  16. Toes Up's Avatar
    Ordered mine on 12-7 and received it on 12-27.
    12-28-2013 07:26 AM
  17. psychoD33x's Avatar
    Placed an order for the charger and speaker on 12/9. Says it should be delivered 12/30

    Posted via Android Central App
    12-28-2013 09:42 AM
  18. dfgalletta's Avatar
    Just saw this and have two questions:

    1. Are there still discounts available?
    2. Does the Droid Maxx go into an alarm clock mode of some kind when it is charging at bedside?
    12-30-2013 12:27 PM
  19. djousma's Avatar
    Just saw this and have two questions:

    1. Are there still discounts available?
    2. Does the Droid Maxx go into an alarm clock mode of some kind when it is charging at bedside?
    1. No, not that I am aware of. This is from their Black Friday deal.
    2. You can set a daydream mode with a clock which isnt bad, and has a bedside mode that dims the screen, but unlike charging with a cord, when the battery reaches 100%, the wireless charging shuts off, so the phone doesnt know if its sitting on the charger, or sitting on the counter. So I get mixed results.
    12-30-2013 01:08 PM
  20. LabRat's Avatar
    I just received another 50 percent discount code. Its only good through Tuesday 12/31.

    Sent from my Nexus 7 using AC Forums mobile app
    12-30-2013 03:22 PM
  21. LOTL2's Avatar
    Just saw this and have two questions:

    1. Are there still discounts available?
    2. Does the Droid Maxx go into an alarm clock mode of some kind when it is charging at bedside?
    1. Nope just the ones that they are mistakenly emailing to people like me for the 3rd time. (just got another one today)
    2. Like djousma said Daydream Mode has mixed results. Im using Dock Clock instead and it works pretty well, displays time, date, weather and battery %.
    12-30-2013 04:56 PM
  22. LOTL2's Avatar
    Received another 50% code today. Its good for the following time period. Dont know if itll work for anyone but me but im not going to use it, so it may be worth a shot for someone.
    This discount is valid Monday, December 30th, 2013 at 12PM until Tuesday, December 31st, 2013 at 12PM (Pacific Time).

    First PM i get gets the code.

    PM received and code sent. Please no more PM's.
    12-30-2013 05:05 PM
  23. gamoses's Avatar
    Just got my tylt today! Love it!
    So how do I get the button lights to turn off while in daydream mode??
    Thanks!
    12-30-2013 08:14 PM
  24. gamoses's Avatar
    And more importantly, how do I get it to not make that "connected" sound?? It did this even while on silent mode! :-(

    The whole reason I got a wireless charger is to not fumble with cords when I'm finished reading in bed at night. Spouse doesn't want to be awoken if it's at midnight!
    12-30-2013 08:28 PM
  25. kkhanmd's Avatar
    You can't turn the sound off. At least I'm not aware of.

    Posted via Android Central App
    12-30-2013 09:00 PM
81 1234

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