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  1. Thread Author  Thread Author    #1  

    Default Dropped signal?

    Has anyone had their phone drop signal at random times? Doesn't seem to be many who have but I have had 30 drops in 30 days according to Verizon. I've had the phone and SIM replaced and two trouble tickets came and went. I posted this on the Verizon board here on AC (in more detail) but I'm curious about everyone else. This started after the latest update and a Google search found one person from two weeks ago (both him and wife though) with same issues. However, this was on a RAZR Maxx HD so its a different device from the Droid Maxx that i am dealing with. I dropped 5 calls yesterday alone all while on the phone with Verizon and they told me to "deal with it" and "its not a big deal". For the record my dad who I live with has Verizon and doesn't drop any calls.

    I've attached the no signal I keep getting. The odd thing is this only happens at home yet it doesn't happen to my dad. It also just started with the latest update. And Verizon says its definitely a software issue (odd that its one tower only too) and there's nothing I can do but live with it. If that's the case and there's no fix than thank you Motorola for essentially bricking my phone.



    Sent from my XT1080 using Tapatalk
  2. #2  
    skatergirl's Avatar
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    Default Re: Dropped signal?

    Not happening for me.
    ~Janet~
  3. Thread Author  Thread Author    #3  

    Default Re: Dropped signal?

    Quote Originally Posted by skatergirl View Post
    Not happening for me.
    I'm hoping it settles down. I spoke with Verizon Executive support office and they're working with me to see what our next step is. Which is great but I'm hoping it settles down since this is the phone I wanted.

    Sent from my XT1080 using Tapatalk
  4. #4  

    Default Re: Dropped signal?

    No drops for me

    Posted via my awesome, longer lasting phone than yours aka droid MAXX
  5. Thread Author  Thread Author    #5  

    Default Re: Dropped signal?

    So it has to be a tower issue or they really want me off unlimited data. Most likely the former but still frustrating.

    Sent from my XT1080 using Tapatalk
  6. #6  

    Default Re: Dropped signal?

    I should come to your area with my maxx and see if it happens with my phone. If it does, we know its probably a phone issue.
  7. #7  
    UJ95x's Avatar

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    Default Re: Dropped signal?

    Well I'd say it was happening to me too but I have a different phone and carrier :\

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  8. Thread Author  Thread Author    #8  

    Default Re: Dropped signal?

    I'm testing the device after a factory reset and didn't connect to a WiFi network. I've tried disabling it with no luck but trying it without ever enabling now. It may explain why the issue only happens at home. If this is the issue than it was definitely caused by the update and it better be fixed soon.

    Will report back this weekend.

    Sent from my XT1080 using Tapatalk
  9. #9  
    skatergirl's Avatar
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    Default Re: Dropped signal?

    Keep us posted. As I said in another post, I am hoping the Kitkat update fixes my Bank of America app and it could fix any of your issues. If not, I may want to do a factory reset. I like being able to deposit checks through my phone, which is exactly where my problem lies. My boyfriend's Droid Maxx deposits fine in his BofA app.
    ~Janet~
  10. Thread Author  Thread Author    #10  

    Default Re: Dropped signal?

    Quote Originally Posted by skatergirl View Post
    Keep us posted. As I said in another post, I am hoping the Kitkat update fixes my Bank of America app and it could fix any of your issues. If not, I may want to do a factory reset. I like being able to deposit checks through my phone, which is exactly where my problem lies. My boyfriend's Droid Maxx deposits fine in his BofA app.
    Chase application takes pictures but they always come out saying "not clear enough" no matter how hard I try. So I'm with you there.

    I'll let you know though. If it is the WiFi then it best be fixed but I have my doubts. My old Droid RAZR HD had WiFi issues from the gate and to this day still exist.

    Sent from my XT1080 using Tapatalk
  11. #11  
    SeigaGen's Avatar

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    Default Re: Dropped signal?

    I don't know if you tried this yet, but have you maybe cleared the Sim contacts out of any debris or dust and reseating the Sim card back in? It could be an interference with the signal.

    Sent from my XT1080M (Droid Maxx) using Tapatalk 4 Pro
    Motorola Droid Maxx

    Samsung Galaxy Nexus - RIP
    CM10 Jellybro Jelly Bean

    Asus Nexus 7
    AOKP JB Milestone 1
  12. Thread Author  Thread Author    #12  

    Default Re: Dropped signal?

    Quote Originally Posted by SeigaGen View Post
    I don't know if you tried this yet, but have you maybe cleared the Sim contacts out of any debris or dust and reseating the Sim card back in? It could be an interference with the signal.

    Sent from my XT1080M (Droid Maxx) using Tapatalk 4 Pro
    Yes, even new phones with new SIM.

    Sent from my XT1080 using Tapatalk
  13. #13  
    DefectiveWeeble's Avatar

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    Default Re: Dropped signal?

    This really stinks. I do hope they get it fixed for you soon. Keep calling and complaining. I had nothing but signal issues with my S3 and S4 so I finally gave up on samsung and went back to motorola since they have much better radios. I haven't dropped a call since.

    Also, I know it's annoying, but keep trying with customer service and keep having them escalate you. Eventually you'll get someone who legitimately wants to help you, even if it takes you calling corporate (which is what I ended up doing with the S4).

    Sent from my XT1080 using Tapatalk
    There are no personal problems which cannot be solved through suitable application of high explosives.
  14. Thread Author  Thread Author    #14  

    Default Re: Dropped signal?

    I have been trying 5 GHz WiFi today and I had another dropped call so both bands fail. Back to WiFi off and everything is still good.

    Sent from my XT1080 using Tapatalk
  15. Thread Author  Thread Author    #15  

    Default Re: Dropped signal?

    Spoke with Tier 2 Moto Tech and they said to send my phone in. They will look at it but 99% sure nothing will come of it. So I called Verizon and spoke with a manager and they said an Alternate Replacement isn't possible unless Motorola takes responsibility and acknowledges this as a legitimate problem. Motorola won't do this as they're blaming my multiple routers and Verizon instead of themselves. They still don't acknowledge any knowing about Bluetooth static which has been talked about and complained about here and to them.

    Verizon says my options are as follows if I want a different device and to keep Unlimited Data.

    1. Full retail.
    2. Payment Plan which is ALSO fill retail.

    Thank you Motorola for breaking my phone with an update. You're the best!

    Sent from my XT1080 using Tapatalk
  16. Thread Author  Thread Author    #16  

    Default Re: Dropped signal?

    I've given up and got a Note 3. Cost me retail but oh well.

    Samsung Galaxy Note 3 using Tapatalk
  17. #17  
    aue123's Avatar

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    Default Re: Dropped signal?

    nooo! its a sad day :-(
    skatergirl likes this.
  18. Thread Author  Thread Author    #18  

    Default Re: Dropped signal?

    Quote Originally Posted by aue123 View Post
    nooo! its a sad day :-(
    The whole month I've dealt with was sad too.

    The DROID was my phone of choice but with Motorola support being of no help I was done. At least Bluetooth is static free now.

    Samsung Galaxy Note 3 using Tapatalk
  19. #19  
    UJ95x's Avatar

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    Default Re: Dropped signal?

    Quote Originally Posted by Eclipse2K View Post
    The whole month I've dealt with was sad too.

    The DROID was my phone of choice but with Motorola support being of no help I was done. At least Bluetooth is static free now.

    Samsung Galaxy Note 3 using Tapatalk
    Going to flash any AOSP ROMs?

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  20. Thread Author  Thread Author    #20  

    Default Re: Dropped signal?

    Quote Originally Posted by UJ95x View Post
    Going to flash any AOSP ROMs?

    Posted via Android Central App
    Not planning on it unless I get the urge to drop Touchwiz

    Samsung Galaxy Note 3 using Tapatalk
  21. #21  
    skatergirl's Avatar
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    Default Re: Dropped signal?

    Quote Originally Posted by Eclipse2K View Post
    I've given up and got a Note 3. Cost me retail but oh well.

    Samsung Galaxy Note 3 using Tapatalk
    Well darn it!!
    ~Janet~
  22. Thread Author  Thread Author    #22  

    Default Re: Dropped signal?

    Quote Originally Posted by skatergirl View Post
    Well darn it!!
    So much passion for Motorola on here.

    I loved it but I can't sit here and complain anymore. I had to just say good bye to the non sense.

    Samsung Galaxy Note 3 using Tapatalk
  23. #23  
    aue123's Avatar

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    Default Re: Dropped signal?

    Quote Originally Posted by Eclipse2K View Post
    So much passion for Motorola on here.

    I loved it but I can't sit here and complain anymore. I had to just say good bye to the non sense.

    Samsung Galaxy Note 3 using Tapatalk
    Excuse me fella.. Your in the wrong forum
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  24. #24  
    UJ95x's Avatar

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    Default Re: Dropped signal?

    Quote Originally Posted by Eclipse2K View Post
    Not planning on it unless I get the urge to drop Touchwiz

    Samsung Galaxy Note 3 using Tapatalk
    You probably will
    I thought I could live with it...

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  25. Thread Author  Thread Author    #25  

    Default Re: Dropped signal?

    Quote Originally Posted by aue123 View Post
    Excuse me fella.. Your in the wrong forum
    I see how it is. I leave the device and now you're going to get smart with me. Well hey, I got advice for you. The doors over... Um... Hold on let me find the door.

    ...Sorry, couldn't find it. Carry on as you were.
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