Creaky MAXX

[marlin29311]

Does anyone else have issues with a creaky phone? Like I can push in on the top edge and it makes a creaking noise.

I also bought the phone from Amazon... Any ideas on what to do about possibly getting a replacement? Can I bring it to a vzw corporate store?

 

[Reciprocal]

yeah. a little annoying, but I just slap a case on it and forget it.

 

[perkdog65]

Yep mine sounds like it needs some oil LOL

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[Eclipse2K]

I had the issue on my original device and had it replaced. It worked fine until it made an old creaky bed frame noise that was extremely loud so it was replaced. The build quality is great if you get the right phone but it seem hit or miss.

 

[UJ95x]

seem **** or miss.

Nice typo

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[Eclipse2K]

Nice typo

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Oh wow. How the heck did I so that? Lol!

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[UJ95x]

Oh wow. How the heck did I so that? Lol!

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Hit space before the s lol

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[Eclipse2K]

Hit space before the s lol

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That would do it. Silly me.

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[marlin29311]

Called VZW tech support - got a very helpful CSR who offered to send me a new replacement phone on the spot - all I did was say that my phone was really creaky and that I could stick a fingernail inside the seam of the device, and she said she would overnight me a new MAXX. Her willingness to send me a new one makes me wonder if the problem is a little more widespread than we might think.

I'm not usually this anal, but the creak would drive me crazy for 2 years. And the fact that my wife's MAXX doesn't do it is just more motivation for me to go ahead and get a replacement under the mfg. warranty.

 

[perkdog65]

Called VZW tech support - got a very helpful CSR who offered to send me a new replacement phone on the spot - all I did was say that my phone was really creaky and that I could stick a fingernail inside the seam of the device, and she said she would overnight me a new MAXX. Her willingness to send me a new one makes me wonder if the problem is a little more widespread than we might think.

I'm not usually this anal, but the creak would drive me crazy for 2 years. And the fact that my wife's MAXX doesn't do it is just more motivation for me to go ahead and get a replacement under the mfg. warranty.

Was this an insurance deal or did they replace it under the manufacturers warranty?

 

[Eclipse2K]

Was this an insurance deal or did they replace it under the manufacturers warranty?

They will do it under warranty. I had to do it twice total - once during my 14 day period so I returned it and once months later when the back creaked like an old bed frame. I just told them my back cover is creaky and had a pop feeling. Mentioned there is no removable back cover so this is unacceptable.

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[marlin29311]

Was this an insurance deal or did they replace it under the manufacturers warranty?

CSR said directly it was being done under mfg warranty - if it was going to be an insurance claim I probably wouldn't have wanted to do it because of the deductible.

 

[Busted51]

no creak here... yet..

 

[perkdog65]

How long is the warranty good for...I am working out of state away from home so I don't have access to my paperwork and box. Just wondering how much time I have if I decide to try and get it replaced.
Plus I just signed up for something that required me to give my IMEI number so if I switch phones I won't get that which I signed up for.

 

[Eclipse2K]

How long is the warranty good for...I am working out of state away from home so I don't have access to my paperwork and box. Just wondering how much time I have if I decide to try and get it replaced.
Plus I just signed up for something that required me to give my IMEI number so if I switch phones I won't get that which I signed up for.

You can always switch IMEI. What did you sign up for? The soak testing from motorola?

The warranty is 1 year on your device. A replacement carriers the remainder of your 1 year warranty or 90 days (whichever is greater)

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[perkdog65]

You can always switch IMEI. What did you sign up for? The soak testing from motorola?

The warranty is 1 year on your device. A replacement carriers the remainder of your 1 year warranty or 90 days (whichever is greater)

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I can't tell you... They told me not to (-; ... Thanks for the warranty information.

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[Eclipse2K]

I can't tell you... They told me not to (-; ... Thanks for the warranty information.

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Motorola says not to discuss the soak testing but no where do they say signing up for the opportunity isn't a good conversation piece.

If Motorola let people talk publicly about the update maybe the last update wouldn't have totally made my Maxx unusable.

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[perkdog65]

Motorola says not to discuss the soak testing but no where do they say signing up for the opportunity isn't a good conversation piece.

If Motorola let people talk publicly about the update maybe the last update wouldn't have totally made my Maxx unusable.

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Oh dang how did that happen

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[Eclipse2K]

Oh dang how did that happen

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No idea. After the update when I was on WiFi I would randomly lose all signal including mobile data. I had 4 replacements and all of them did it. I tried not updating and that day it worked fine but it forced itself while I slept and then that day I dropped calls again.

I switched to a Note 3 on Sunday and have not experienced one dropped call or signal loss. Further proof that Motorola screwed up, badly.

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[perkdog65]

Yah I found your post about dropped signals... Sorry to hear that man but it seems this should be more wide spread of a problem. We shall see about the next update.

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