- 1 Posts
Second Dead Maxx :-(
I'm waiting on the arrival of what will be my 3rd Moto Droid Maxx in 5 months. After having the Moto RAZR which was very reliable up until the end of the 2nd year I had it, I opted for yet another Moto assuming that it would provide the reliability I wanted. Getting the Maxx would quadruple my battery life, so how could I lose, right? Wrong! The 1st Maxx I purchased in August brand new. Randomly in early December, I had the phone on the charger overnight. When I took it off of the charger, the screen was completely dead & the phone would not power on. I attempted multiple soft resets/forced reboots (power button + down volume), troubleshooting, etc.; however, it would not power on. Baffled by the cause of the phone dying, I got rid of the current charger just in case it was the source of the problem. VZW sent me a refurb (phone #2). Almost a month to the day exactly, my phone was on the charger as I was scrolling through my Instagram, froze, & seconds later dies in almost the exact same fashion.
I've never once dropped either unit, exposed them to water, etc. I have had the phones protected with an Otterbox Commuter series case the entire time I've had them. They have not been rooted & aside from a social media app here or there, I use it mostly for e-mail, texting, and occasional phone calls. I've seen a couple of reviews via the VZW website, where others have had similar experiences. The VZW reps I've spoken to claim there are no known defects that cause this issue, & that my situation (as well as the others posted) are just some sort of fluke.
I"m at a loss, baffled, & more than anything, frustrated. Anyone else had/heard of this issue or have any insight into what could possibly be causing this?
- 01-04-2014, 01:38 AM #2
- 170 Posts
Re: Second Dead Maxx :-(
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- 01-04-2014, 05:58 AM #3
- 123 Posts
You could try insisting on receiving a new device as a replacement. I'm not sure if they would provide one but based on your history it would be logical.
We've got 2 in our house and I must say that physically they seem quite well constructed. We haven't experienced more than a couple software bugs with our phones.
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- 01-04-2014, 07:04 AM #4
- 01-04-2014, 11:51 AM #5
Re: Second Dead Maxx :-(
In addition to trying a Moto branded charger, with a Moto cable (i.e., the ones that shipped with the unit), and moving the charger to another outlet, maybe try plugging into a surge suppressor? That would eliminate the charger/cable/power surge from a list of possible causes.
One other thing to try: a different case. This sounds weird, but maybe the commuter is holding in too much heat during the charge, causing the battery pack to fail way too early? I actually doubt that it's this - I used a Commuter for a few weeks, until I decided it made the phone too heavy in my pocket and was a little slippery to hold, and didn't notice the phone feeling too warm. Plus I have an app that monitors battery temp and alarms if there is a problem, and never noticed a problem with overheating while charging. But, I suppose that it's possible that the case would insulate the heat a bit.
Honestly, I think that you just had bad luck with the first phone, and then warranty replacements are usually refurbs, so just a crapshot.
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