1. drwtsn32's Avatar
    I performed a factory reset via the boot menu on my phone (which was encrypted). This formatted the /data and /cache partitions. But now it still prompts for a decryption password on startup. But now my old password doesn't work any more.

    Suggestions?
    01-15-2014 08:22 PM
  2. DASHAUS's Avatar
    Factory reset from the boot menu instead?

    Sent from my XT1080 using Tapatalk
    01-15-2014 08:24 PM
  3. drwtsn32's Avatar
    That's how I did it the first time. I tried doing it again (and again) but it didn't help.
    01-15-2014 08:54 PM
  4. drwtsn32's Avatar
    Ok, I think I got it! I put the phone in fastboot mode, then ran the following (from the Android SDK):

    fastboot erase userdata

    I then booted into recovery from the fastboot menu, did one more factory erase/reset for good measure, then rebooted the phone normally.
    01-15-2014 09:42 PM
  5. doogald's Avatar
    Funny, I was researching this last night and really couldn't find a good answer. I do wonder, though, if you are supposed to factory reset from Android itself, from settings->Backup & reset, if the device is encrypted?

    But, thanks for the solution...
    01-16-2014 10:08 AM
  6. drwtsn32's Avatar
    I do wonder, though, if you are supposed to factory reset from Android itself, from settings->Backup & reset, if the device is encrypted?
    I didn't think there would be a difference, but the thought crossed my mind when I ran into this problem.

    Did my solution work for you too?
    01-16-2014 11:56 AM
  7. doogald's Avatar
    I didn't think there would be a difference, but the thought crossed my mind when I ran into this problem.

    Did my solution work for you too?
    I haven't factory reset. But it's good to know what I have to do if I see that problem.
    01-16-2014 01:45 PM
  8. mikeymaxima14's Avatar
    Hey , I am dying to do exactly what you did to revert the encryption with a fastboot stock flash... i would be using the files from 4.4 ( labeled droid maxx dev) ..
    THe only issue i am having is getting into AP fastboot when the phone is off? The encryption prompt seems to get in the way? How did you get into fastboot on your device? I should be able to handle the fastboot stock restore, i have done it before...
    01-29-2014 03:50 AM
  9. Shane Thomas22's Avatar
    I used 'none' as the password and it worked for me.
    03-30-2014 06:31 PM
  10. Tristam Lom's Avatar
    @drwtsn32 Thanks for this! I have a Motorola Photon Q 4G LTE that I encrypted (Wasn't thinking at the time and didn't look at the cons for doing so) and for some reason I couldn't factory reset it from the settings or from clockwork mod's recovery. Luckily you had the solution so Thank You!
    06-04-2016 12:39 PM

Similar Threads

  1. bluetooth not pairing properly with BMW after update to 4.3
    By eabram1@yahoo.com in forum Verizon HTC One
    Replies: 6
    Last Post: 06-02-2014, 09:18 PM
  2. Naming Note 2 After Update
    By FSchmitthammer in forum Verizon Galaxy Note 2
    Replies: 1
    Last Post: 01-16-2014, 03:04 PM
  3. Note 3 n9000 factory sim unlocked $470
    By dpham00 in forum Samsung Galaxy Note 3
    Replies: 3
    Last Post: 01-15-2014, 09:01 PM
  4. Moto G Home Screen Comparison after KitKat Update
    By Harvinder Sunila in forum Moto G (2013)
    Replies: 1
    Last Post: 01-15-2014, 08:02 PM
  5. Note 3 n9000 factory sim unlocked $470
    By dpham00 in forum Verizon Samsung Galaxy Note 3
    Replies: 0
    Last Post: 01-15-2014, 11:38 AM
LINK TO POST COPIED TO CLIPBOARD