Turbo 2 was damaged (run over on pavement). Phone still works - I can hear it ringing, and if I'm lucky, even answer it by guessing where answer call button should be.
But, screen is dead - it flashes occasionally, but is otherwise just black and useless, nothing can be viewed.
I want to back up some data (if possible) before returning for replacement, and even more I want to factory reset to ensure personal data (some photos, notes, account and password data, etc.) is wiped off before I send it back to vzn.
I've connected it to my computer via USB. Computer knows the device is there, I can see it in file manager, but computer can't seem to see any data ("This folder is empty.")
Suggestions?
But, screen is dead - it flashes occasionally, but is otherwise just black and useless, nothing can be viewed.
I want to back up some data (if possible) before returning for replacement, and even more I want to factory reset to ensure personal data (some photos, notes, account and password data, etc.) is wiped off before I send it back to vzn.
I've connected it to my computer via USB. Computer knows the device is there, I can see it in file manager, but computer can't seem to see any data ("This folder is empty.")
Suggestions?