Why doesn't my microphone work on my droid turbo 2

[AC Question]

I have had my Droid turbo 2 for over a year now and all of the sudden my mic does not work. I cannot hear people in a call unless in speaker or Bluetooth mode. I also cannot hear music or videos playing. And also I cannot use talk to text speech or Google voice mic. Please help? Is this a microphone issue or sounds issue or what?
CM

 

[B. Diddy]

Welcome to Android Central! Do you mean that other people can't hear you in a call unless you're on speakerphone or using a Bluetooth headset? If you can't hear other people, that's not a microphone issue.

Can you hear media sounds using a wired or Bluetooth headset? Does this persist in Safe Mode? https://motorola-global-portal.cust...prod_answer_detail/a_id/108278/p/30,6720,9583