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  1. Thread Author  Thread Author    #1  

    Default bye-bye DX

    After 6 months of hell with my Droid X (and 2 DX replacement devices), Big Red has finally decided to send me a brand new (never-before-used) HTC Incredible 2! Not sure what will be different, but I'm excited to give it a go.

    Some of the issues I have been having with my DX were: freezing on calls; double dialing when attempting to place a call; freezing when opening the app drawer causing it to overlap the homescreen (and ICONS EVERYWHERE); restarting itself whenever it so pleases; horrible battery life (probably thanks to 2.3.3); keyboard deciding to type whatever it wanted to whomever it wanted...

    VZW had sent me 2 replacement devices in the 6 months since I had upgraded my phone from the Motorola Droid 1 to the Droid X. My FIRST DX I had factory reset it close to 15 times in a little under 3 months (because that was verizons idea of a resolution to my problems). I even wiped all my market apps from my account, including paid-for apps. Still had the same issues with the Droid X # 2 and # 3.

    The customer service was excellent, and after bouncing around between customer service and technical support, I got to some higher ups who offered me the new HTC Incredible 2 without me even having to DEMAND a different option.

    Gotta love Verizon! The reps at Verizon informed me that some of the issues I encounter are "known problems" that motorola has yet to address with a software update--and its the same on the Droid X2--but its hit or miss with devices, and more often than not people are not having these issues. I hope no one else has to go through the nightmare that I went through with their Droid X. When it worked, it was an AMAZING phone.


  2. #2  

    Default Re: bye-bye DX

    Bye!
  3. #3  
    moosc's Avatar
    Grand Master Moosc

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    Default Re: bye-bye DX

    haven't had any of those issues and my x is the best there ever has been
    Johnly likes this.
  4. #4  

    Default Re: bye-bye DX

    I understand completely your frustration. I am happy they resolved your problems and offered you and Incredible 2. I had issue upon issue with BB and I was escalated to Retention. I wasn't offered a new but I did receive the original Incredible and I love love LOVE it. HTC Sense UI is amazing. You should like it a lot.
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  5. Thread Author  Thread Author    #5  

    Default Re: bye-bye DX

    Quote Originally Posted by moosc View Post
    haven't had any of those issues and my x is the best there ever has been
    Yeah the rep at Verizon told me that they have received several calls reporting the same issues and Motorola is working on some sort of fix for it. But I totally understand its hit-or miss. It's just frustrating that I've gone through 3 devices in 6 months--and I PROMISE you I'm not totally incompetent when it comes to technology.

    I have a friend who has had her DX for almost a year and has never had a single problem with it--she runs a TON of apps too. I loved my DX when it worked--seriosuly the coolest phone I've had to date--but its so incredibly frustrating having to f-reset your phone every few weeks, reinstall apps, redo my UI, etc...

    I felt like the DX community was always more "cutting edge" and friendly... hopefully the folks over at HTC Incredible-land will be just as awesome! (Yes I know you can post in ANY thread....)
  6. #6  

    Default Re: bye-bye DX

    Id take the Incred 2 anyday over the X.
  7. #7  
    tduffysd's Avatar

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    Default Re: bye-bye DX

    I've had mine since the first week of release date and it has been perfectly flawless. works better rooted and all the crapware frozen with titanium backup. I don't blame motorola for that, i blame verizon. I have beaten the crap out of mine also and it takes it like a champ. Best phone I've ever owned.
  8. #8  

    Default Re: bye-bye DX

    Stay close to a wall charger!
    Semper Fi
    I love my LG Nexus 5!
    Take better pictures with your cell phone camera...http://www.bigshotmoms.com/
  9. #9  

    Default Re: bye-bye DX

    Quote Originally Posted by greydarrah View Post
    Stay close to a wall charger!
    LOL! Very true.
    "They don't think it be like it is, but it do." -Oscar Gamble

    -----------------------------------------
    Droid X (Liberty 3 v2.0)
    Droid Incredible (CM 7.2.0 RC1)
    Nook Color w/ 8GB N2A card
    -----------------------------------------
  10. #10  
    purwater's Avatar

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    Default Re: bye-bye DX

    I hope you like the DINC2. A friend just ordered one. I too have put my DX in my desk drawer for a while. I got mine on launch day and it was as close to perfect as any phone I've ever owned. Great battery life, no reboots or glitches, great screen, good reception, just all around an awesome phone. After the GB update it was horrible. Currently I'm using an iphone 4 and to be honest I like the iphone, but I don't love it. I have a few days left before I have to decide to keep it or return it. I'm not sure what I'd get because I fear problems with the D3 and the DX2. I love Moto phones and have owned them for years and years. For every cool thing I find on the iphone I also find something it won't let me do or restricts me from changing. That's my biggest gripe. My wife loves her iphone, but she's not into tinkering like I am. I like being able to customize to my tastes and the iphone is really frustrating me in that regard. I want my DX to go back to being the best phone I've ever owned. Sad thing is that for some reason I can't even get my PC to recognize my DX since the GB update. None of my PCs will. Makes it impossible to even roll back to the good life with Froyo or some other ROM.
    Moto X
    iPhone 5S
  11. #11  
    tduffysd's Avatar

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    Default Re: bye-bye DX

    Quote Originally Posted by purwater View Post
    I hope you like the DINC2. A friend just ordered one. I too have put my DX in my desk drawer for a while. I got mine on launch day and it was as close to perfect as any phone I've ever owned. Great battery life, no reboots or glitches, great screen, good reception, just all around an awesome phone. After the GB update it was horrible. Currently I'm using an iphone 4 and to be honest I like the iphone, but I don't love it. I have a few days left before I have to decide to keep it or return it. I'm not sure what I'd get because I fear problems with the D3 and the DX2. I love Moto phones and have owned them for years and years. For every cool thing I find on the iphone I also find something it won't let me do or restricts me from changing. That's my biggest gripe. My wife loves her iphone, but she's not into tinkering like I am. I like being able to customize to my tastes and the iphone is really frustrating me in that regard. I want my DX to go back to being the best phone I've ever owned. Sad thing is that for some reason I can't even get my PC to recognize my DX since the GB update. None of my PCs will. Makes it impossible to even roll back to the good life with Froyo or some other ROM.
    Why not just SBF back to Froyo if GB is causing you problems? Personally, i'm running the rooted version of GB and am having zero issues except for a little less battery life. I have an extended battery on the way to fix that.
  12. #12  

    Default

    @purwater: Just SBF back to Froyo & don't take the Gingerbread update. I am still rocking stock Froyo & don't regret being left behind in the least because I have no bugs.
    "They don't think it be like it is, but it do." -Oscar Gamble

    -----------------------------------------
    Droid X (Liberty 3 v2.0)
    Droid Incredible (CM 7.2.0 RC1)
    Nook Color w/ 8GB N2A card
    -----------------------------------------
  13. #13  

    Default

    I don't get where these bugs are coming from people keep bringing up. I've been running gb on some sort of rom with few issues-- maybe a few fcs here and there but that's about it .
  14. #14  
    Johnly's Avatar
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    Default Re: bye-bye DX

    Quote Originally Posted by NBDroid View Post
    After 6 months of hell with my Droid X (and 2 DX replacement devices), Big Red has finally decided to send me a brand new (never-before-used) HTC Incredible 2! Not sure what will be different, but I'm excited to give it a go.

    Some of the issues I have been having with my DX were: freezing on calls; double dialing when attempting to place a call; freezing when opening the app drawer causing it to overlap the homescreen (and ICONS EVERYWHERE); restarting itself whenever it so pleases; horrible battery life (probably thanks to 2.3.3); keyboard deciding to type whatever it wanted to whomever it wanted...

    VZW had sent me 2 replacement devices in the 6 months since I had upgraded my phone from the Motorola Droid 1 to the Droid X. My FIRST DX I had factory reset it close to 15 times in a little under 3 months (because that was verizons idea of a resolution to my problems). I even wiped all my market apps from my account, including paid-for apps. Still had the same issues with the Droid X # 2 and # 3.

    The customer service was excellent, and after bouncing around between customer service and technical support, I got to some higher ups who offered me the new HTC Incredible 2 without me even having to DEMAND a different option.

    Gotta love Verizon! The reps at Verizon informed me that some of the issues I encounter are "known problems" that motorola has yet to address with a software update--and its the same on the Droid X2--but its hit or miss with devices, and more often than not people are not having these issues. I hope no one else has to go through the nightmare that I went through with their Droid X. When it worked, it was an AMAZING phone.


    I have never had those issues.....I don't love Verizon, but they have good customer service. I hear your same story of unhappy incredible owners complaining of battery life and radio issues to then get offered a "different" brand. VZW can solve issues this way as a last resort. Glad Verizon fixed your issue.
  15. #15  
    davidnc's Avatar

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    Quote Originally Posted by NBDroid View Post
    After 6 months of hell with my Droid X (and 2 DX replacement devices), Big Red has finally decided to send me a brand new (never-before-used) HTC Incredible 2! Not sure what will be different, but I'm excited to give it a go.

    Some of the issues I have been having with my DX were: freezing on calls; double dialing when attempting to place a call; freezing when opening the app drawer causing it to overlap the homescreen (and ICONS EVERYWHERE); restarting itself whenever it so pleases; horrible battery life (probably thanks to 2.3.3); keyboard deciding to type whatever it wanted to whomever it wanted...

    VZW had sent me 2 replacement devices in the 6 months since I had upgraded my phone from the Motorola Droid 1 to the Droid X. My FIRST DX I had factory reset it close to 15 times in a little under 3 months (because that was verizons idea of a resolution to my problems). I even wiped all my market apps from my account, including paid-for apps. Still had the same issues with the Droid X # 2 and # 3.

    The customer service was excellent, and after bouncing around between customer service and technical support, I got to some higher ups who offered me the new HTC Incredible 2 without me even having to DEMAND a different option.

    Gotta love Verizon! The reps at Verizon informed me that some of the issues I encounter are "known problems" that motorola has yet to address with a software update--and its the same on the Droid X2--but its hit or miss with devices, and more often than not people are not having these issues. I hope no one else has to go through the nightmare that I went through with their Droid X. When it worked, it was an AMAZING phone.


    Good luck with your new phone . I actually prefer sense over blur.
    I haven't had as many issues with my dx as you did this, was able to solve most by rooting and custom rom
    I haven't had any issues with my dinc


    sent using TaPaTaLk
  16. #16  

    Default

    Quote Originally Posted by TheJustPull View Post
    I don't get where these bugs are coming from people keep bringing up. I've been running gb on some sort of rom with few issues-- maybe a few fcs here and there but that's about it .
    "I've been running gb on some sort of rom"

    There's your clue. People who are having problems are the ones who got the update OTA & are running stock. You aren't.
    "They don't think it be like it is, but it do." -Oscar Gamble

    -----------------------------------------
    Droid X (Liberty 3 v2.0)
    Droid Incredible (CM 7.2.0 RC1)
    Nook Color w/ 8GB N2A card
    -----------------------------------------
  17. #17  

    Default Re: bye-bye DX

    I'm currently running rooted GB, I love it! Would never own a restricted iphone.
  18. #18  

    Default Re: bye-bye DX

    one thing i noticed with motorola smartphones after 6 months of constant every day use they just crap out...you get bugs,weird issues that isnt software related the chips dont last...

    i cant afford a new phone since my upgrade dosent come to me till 7/2012 and i have also had 3 replacement X's..this will be the last motorola smart phone i will ever buy
  19. #19  
    mhans311's Avatar

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    Default Re: bye-bye DX

    Quote Originally Posted by richman10302 View Post
    one thing i noticed with motorola smartphones after 6 months of constant every day use they just crap out...you get bugs,weird issues that isnt software related the chips dont last...

    i cant afford a new phone since my upgrade dosent come to me till 7/2012 and i have also had 3 replacement X's..this will be the last motorola smart phone i will ever buy
    This hasn't been my experience at all. I owned the original Q, the Q9m, my wife had the original Droid and now we both have Droid X's. All of the phones have performed very well. After well over a year of heavy use with each they still ran like they were new.

    I'm not saying I will always stick with Motorola, but I haven't been disappointed in their hardware.
  20. #20  
    shannonkish's Avatar

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    I am running stock gb and haven't had any problems since update.

    Sent from my DROIDX using Tapatalk
    Shannon Kish

    Android Convert from BB
  21. #21  
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    Default Re: bye-bye DX

    All you good folks that say you've never had any probs with the GB upgrade:

    Download Google Sky Map and THEN see if you can still say that. I don't think you can.
  22. #22  

    Default Re: bye-bye DX

    Quote Originally Posted by purwater View Post
    After the GB update it was horrible. For every cool thing I find on the iphone I also find something it won't let me do or restricts me from changing. That's my biggest gripe. My wife loves her iphone, but she's not into tinkering like I am. I like being able to customize to my tastes and the iphone is really frustrating me in that regard. I want my DX to go back to being the best phone I've ever owned.
    My sentiments exactly.
  23. #23  
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    Quote Originally Posted by Nashcat View Post
    All you good folks that say you've never had any probs with the GB upgrade:

    Download Google Sky Map and THEN see if you can still say that. I don't think you can.
    I was wondering why my dx chucks a wobbly with google sky. Thanks, I thought it was just me.

    Sent from my DROIDX using Tapatalk
  24. #24  

    Default

    I have found that the best way to resolve issues like this is to replace the user...

    Sent from my Xoom using Tapatalk
  25. #25  
    Nashcat's Avatar

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    Default Re: bye-bye DX

    Quote Originally Posted by freeky1 View Post
    I have found that the best way to resolve issues like this is to replace the user...
    We'd love to hear all about those personal experiences of yours...
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