Question about ordering online

**Dante8205** · 07-01-2010, 09:10 PM

I was curious if anyone knew what verizon usually does with new phones coming out. Do they have a preorder? Do they make it available on day one? Would the phone come on the 15th? Any basic information that anyone knows would be great because I'm itching for this phone.

**JubbaTheHutt** · 07-01-2010, 09:14 PM

Originally Posted by Dante8205

I was curious if anyone knew what verizon usually does with new phones coming out. Do they have a preorder? Do they make it available on day one? Would the phone come on the 15th? Any basic information that anyone knows would be great because I'm itching for this phone.

Verizon Wireless has yet to officially comment, but after several of us have spoken to reps in-store and over the phone, there is no plans of a direct way of preordering (to my knowledge only Best Buys were given this option, but have since ended it).

It should be available in-stores on July 15th, from releases in the past, I'd suspect doors to open at 7am (EST). Now as far as online ordering is concerned I can honestly say I have no idea. I believe in the past, online orders have begun to start between 12am-3am EST online, but again there has been no confirmation on these windows, and probably won't be until the release day draws closer.

**Beasley10** · 07-01-2010, 09:26 PM

Originally Posted by JubbaTheHutt

Verizon Wireless has yet to officially comment, but after several of us have spoken to reps in-store and over the phone, there is no plans of a direct way of preordering (to my knowledge only Best Buys were given this option, but have since ended it).

It should be available in-stores on July 15th, from releases in the past, I'd suspect doors to open at 7am (EST). Now as far as online ordering is concerned I can honestly say I have no idea. I believe in the past, online orders have begun to start between 12am-3am EST online, but again there has been no confirmation on these windows, and probably won't be until the release day draws closer.

now dont quote me on this....but i read on other forums and i actually heard a customer rep say they may take orders a few days before the release...online....but...its hope....for me anyways...

**Rachus** · 07-07-2010, 02:37 AM

Kind of a bump...

Has anyone ordered a similar, in-demand phone such as this on launch day (at or shortly after 12:00 AM ET)?

If so, when did they ship? Overnight or 2-day?

**The Mad Mule** · 07-07-2010, 03:47 AM

Originally Posted by Rachus

Kind of a bump...

Has anyone ordered a similar, in-demand phone such as this on launch day (at or shortly after 12:00 AM ET)?

If so, when did they ship? Overnight or 2-day?

I heard from a few people on the forum that it'll be free overnight shipping. Don't quote me on that though. :o

**bc6droid** · 07-07-2010, 04:52 AM

Originally Posted by The Mad Mule

I heard from a few people on the forum that it'll be free overnight shipping. Don't quote me on that though. :o

The rep I spoke to about my Droid X hooked me up with overnight shipping.

**Tifoso** · 07-07-2010, 07:03 AM

Shipping is always free and overnight. I cannot remember a time when it wasn't.

**GTvert90** · 07-07-2010, 07:32 AM

Originally Posted by bc6droid

The rep I spoke to about my Droid X hooked me up with overnight shipping.

I looked in your sig. you ordered the phone today? The rep told me he tried ordering it the other day and still couldn't be it wouldn't be available till the 13th.. I guess you just have to get the right person.

**JDHunz** · 07-07-2010, 07:34 AM

Spoke to a CSR last night and he highly suggested ordering online on launch day to receive the instant $100 rebate and to get the free overnight shipping, so yes it will/should qualify for it. So, if that holds true - my X will arrive on Friday, July 16 - my birthday!!! How's that for a present???

**tlane01** · 07-07-2010, 07:56 AM

Yeah its luck on the draw. I tried calling last night to order one and the girl i talked to wasn't able to pre-order for me. the 15th needs to get here sooner!

**MolecularGraph** · 07-07-2010, 08:01 AM

I thought they were shipping it on the 14th(to homes that is), with over night shipping so it'l be at your house on the 15th?

**didiwags** · 07-07-2010, 08:03 AM

Originally Posted by JDHunz

Spoke to a CSR last night and he highly suggested ordering online on launch day to receive the instant $100 rebate and to get the free overnight shipping, so yes it will/should qualify for it. So, if that holds true - my X will arrive on Friday, July 16 - my birthday!!! How's that for a present???

haha The X is my birthday present also but yours is much cooler being shipped to you on the day of. My birthday is on the 21st!!

I should add that I will not wait and make it come on my birthday!!! LOL

**MolecularGraph** · 07-07-2010, 08:07 AM

Originally Posted by didiwags

haha The X is my birthday present also but yours is much cooler being shipped to you on the day of. My birthday is on the 21st!!

I should add that I will not wait and make it come on my birthday!!! LOL

Oh why not?

**JubbaTheHutt** · 07-07-2010, 09:04 AM

Does anyone know if Verizon will field orders by calling in once the phone goes live, or are we forced to order via the website?

**bc6droid** · 07-07-2010, 09:43 AM

Originally Posted by GTvert90

I looked in your sig. you ordered the phone today? The rep told me he tried ordering it the other day and still couldn't be it wouldn't be available till the 13th.. I guess you just have to get the right person.

Well I had an order in for a dinc already but started to get really frustrated by the estimated wait. So I asked the csr if I could cancel my dinc order and he said sure. He canceled my dinc & replaced it with a X order, The csr was really cool & went out of his way to help me which is rare sometimes at VZ. So Im looking forward to seeing my X on the 16th of July. My advice to you would to nicely ask for a supervisor if the csr cant help you out.

**mapexvenus** · 07-07-2010, 11:24 AM

for those who are interested, full retail price = $569. I called VZW to order, they said that they weren't taking orders until the 15th.

**JubbaTheHutt** · 07-07-2010, 12:07 PM

I just got off the phone with a very friendly and informative CSR. After she looked over my account, she informed me that I could set up an appointment in which she would call me back the morning of the release day to take my order.

Apparently VZW is making sure there are enough CSRs to field orders the morning of the 15th, that many have to come to work early. You can also choose which accessories you are interested in so that come the morning of the 15th, all they will have to do is ask for your payment information, and have your order shipped out same-day.

I'd suggest to anyone who won't be able to, or isn't willing, to wait at their local stores to go this route. I suspect the website will also be hammered.

**JDHunz** · 07-07-2010, 12:30 PM

Originally Posted by JubbaTheHutt

I just got off the phone with a very friendly and informative CSR. After she looked over my account, she informed me that I could set up an appointment in which she would call me back the morning of the release day to take my order.

Apparently VZW is making sure there are enough CSRs to field orders the morning of the 15th, that many have to come to work early. You can also choose which accessories you are interested in so that come the morning of the 15th, all they will have to do is ask for your payment information, and have your order shipped out same-day.

I'd suggest to anyone who won't be able to, or isn't willing, to wait at their local stores to go this route. I suspect the website will also be hammered.

That's what I was told, too. I was also told, in regards to the $100 rebate, it could either be in the form of a debit card or they would be able to credit my account the $$$ on the next bill. I might try the online route and just wake up early/stay up late just to avoid being put on hold...just in case.

**JubbaTheHutt** · 07-07-2010, 12:46 PM

Originally Posted by JDHunz

That's what I was told, too. I was also told, in regards to the $100 rebate, it could either be in the form of a debit card or they would be able to credit my account the $$$ on the next bill. I might try the online route and just wake up early/stay up late just to avoid being put on hold...just in case.

Well if you order online or via phone, the rebate should be instant, meaning the amount is automatically deducted from the price of the phone. Those who opt for in-store purchases, should receive the MIR, which usually consists of VZW sending them a debit/gift card later on.

**chuch13** · 07-07-2010, 06:51 PM

Was also told that they can charge the phone amount to your bill, so if you buy the phone in store, when your bill comes in 4 weeks, you'll have your rebate card within 2 weeks after that, so really you never have to spend the extra 100 dollars.

**bc6droid** · 07-07-2010, 07:03 PM

Originally Posted by Chuch

Was also told that they can charge the phone amount to your bill, so if you buy the phone in store, when your bill comes in 4 weeks, you'll have your rebate card within 2 weeks after that, so really you never have to spend the extra 100 dollars.

Thats what the VZW rep did for me.

**JubbaTheHutt** · 07-07-2010, 07:11 PM

They could always do this (as far as I recall from at least 4 years ago).

**Rachus** · 07-09-2010, 01:27 AM

Originally Posted by MolecularGraph

I thought they were shipping it on the 14th(to homes that is), with over night shipping so it'l be at your house on the 15th?

^this would be nice, but I'm not expecting it.

I decided to call Verizon yesterday. Told them I was "thinking about" porting over from AT&T, and interested in this "Droid X" (knowing full well I'm going to port over...and buy a Droid X)...Michael (the CSR) was very good at his job, getting all the stats right except the fact that the Droid X has the Texas Instruments (TI) OMAP processor NOT the 1Ghz Snapdragon. Anyhow, I continue to play, and say OK I'll switch. Michael tells me the Droid X doesn't sell until 15 JULY, but he will "Process my application and contact me over the weekend, or Monday to advise if I can pre-order. So I didn't get as lucky as some and get it shipped early...

So, end of story, I'm considering, if I'm advised it can't be delivered 15th, (seems like it could be as it's being delivered in stores, yes?)...cancelling the over-the-phone order, and waiting in line at the VZW store... would I be a jerk for doing this? Maybe. I may just wait it out though, I can be patient as well. </ramblings>