Pull the tab marked "PULL" - void your warranty

[jddj]

My wife's not the only one who pulled the insulating panel out of her phone by pulling the tab marked "PULL". And Verizon and Moto have told her she no longer has a warranty.

Here's her story:

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[jls]

That sucks. You might want to try contacting verizon's ceo office. I've had very good luck in dealing with problems with big companies that way in the past -- consumerist.com usually has their contact info:

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Once you contact them they'll generally put you in touch with executive customer support, who will take much better care of you than regular cs.

Good luck!

[richtree]

I did it too....oh well..

[c4v3man]

I was half tempted to pull it after the idiot at walmart was trying to figure out how to put in the battery. Thankfully I was able to grab the device and insert the battery before it got pulled.

[DroidRage79]

This is bullsh/t because mine never even came with a tab! I watched the battery removal video on Androidcentral.com before I even attempted the battery pull and then when I opened my X, it had no tab at all. I had to use a credit card to get the battery out. Should I call Moto or Verizon and explain this to them?

[DroidRage79]

Good thing I paid for this with my American Express in case they give me a hard time...I'm seriously annoyed now but if this becomes a widespread issue I'm sure VZW/Moto will have to change their policy

[avlfive]

I can't believe that crap. Mine's still in but that's just BS to have it void your warranty. I can see that thing easily tearing or coming off if I played with my battery all the time (which I won't, just saying).

[rooktdphi]

seems stupid that something so flimsy like that tab would void the warranty... imo

[VKitty]

Originally Posted by jddj

My wife's not the only one who pulled the insulating panel out of her phone by pulling the tab marked "PULL". And Verizon and Moto have told her she no longer has a warranty.

Here's her story:

[Only registered users can view links. ]

I would call the better business bureau, then I would call your local TV station, after that, I would then call Verizon and keep asking for the higher ups.

They can not void your warranty without it being in writing.

[Topweasel]

One rep doesn't make a vioded warranty. The most I have seen is that it isn't covered under warranty not that it truly voids it. So true the Mother would have to in theory get a new Droid X if she wants one with the Tab/slip there, but missing it doesn't make it a broken phone.