Important info about the battery pull tab READ THIS
It appears that there is a bit of confusion, that could very well lead to voided warranties. Don't touch the tab that says pull until you read the above link and watch the included video!
Last edited by Cory Streater; 07-21-2010 at 05:17 PM. Reason: fixed linkಠ_ಠ
- 07-21-2010, 06:11 PM #2
Usually, I don't want to admit to being stupid. But I received my FIRST Droid, the X, via FedEx. When I opened the back to install the battery, there was a tab that said to "Pull". Thinking I was smart enough to read directions (if anyone wants to question my intelligence I can post verifiable proof of my IQ), I pulled the tab. Removed the entire film that went along with it. Because this was not addressed in the instructions, I honestly thought I was doing the right thing.
Phone worked great. But suddenly, I stopped receiving emails. Thought I'd do a battery pull. Solves about 95% of phone problems. But I couldn't remove the battery. Then searched on how to do it. Found out that tab was supposed to still be there. Now I have to remove the battery with a small flathead screwdriver. That did fix the email issues, btw.
Now I find out this voids the warranty. Luckily I saved the film and can put it back in before I take it back to Verizon for a replacement.
This should have been better communicated in their print materials that came with the phone. I'm not an *****. I was doing what the phone said. "Pull This"
I will be getting a new phone out of this. Just don't think that only idiots could do the procedure.
Don't blame Newbies because Verizon/Motorola cannot communicate properly.
10-4 Keith. It's the way it's worded, and has nothing to do with anyone's smarts or lack of. That's why the comments on the blog post got locked. You can bet your last dollar that comments including the words stupid, *****, etc etc will be cleansed from this thread too.
This is something I hope VzW/Motorola address.ಠ_ಠ
- 07-21-2010, 07:52 PM #4
I would have no sympathy for the people who pulled this TAB off, if in the literature that came with the phone that they explained what it was for and about it..... but alas I looked through my tiny little books and they don't..
Still I think people might want to calm down and think before ripping things off a phone I would have stopped ripping that thing off as soon as I saw it was the entire area where the battery goes.. But that's just me.. I do think in their little getting started book they should have put a single picture in there with two sentances and this would at least be an issue they could say; "Hey if you would have read the Getting Started guide you would have known." It's all about C.Y.A Motorola you dropped the ball on this one..HTC Rezound, IPad2, and Galaxy Tab 10.1
- 07-21-2010, 08:26 PM #5
I knew from watching numerous pre-release videos what the tab want meant for. That said, it is a very flimsy piece of plastic that will inevitably break off after repeated battery removals. Maybe it would have been smarter to attach a tab directly to the battery instead.
- 07-21-2010, 09:25 PM #6
- 5 Posts
There are persons on the forum questioning whether this is real... Well, it is. I'm the wife that pulled the warranty-voiding tab...
I have an email from a Motorola CSR stating that their position is that the warranty is void. I talked with the CSR a bit about how pulling the tab that says "Pull" shouldn't void a warranty, they said that I could send the phone in for them to review, but was assured this would very likely just result in a confirmation of the same, since this is what the CSR system states.
The reason given for the warranty violation was this - "You have done physical damage to the phone. Physical damage voids the warranty." Everyone I have spoken to thus far has used this exact same line - Verizon and Motorola are in lock-step on this.
Here's a point to mull over for Droid X Owners: What's going to happen over the next few months when users need to pull their batteries and tear this tab in the process? Are they going to be sweating their warranties too?
I'd say yes, worry about your warranty - aparently the plastic tears easily. It tore while I pulled the tab to discover it's purpose - I was still quite skeptical when I pulled it, so I didn't pull it hard.
- 07-21-2010, 09:44 PM #7
- 5 Posts
Calm Isn't the Best Solution
As as you state, the "user manual" (if it can be called that) gives no mention of the battery pull tab. I looked, looked, consulted my geeky husband (he has a Droid, 1st gen), and seriously considered looking it up online. Now I wish I had. Instead, I decided that it just couldn't be that complicated... It must be what it looks like, a pull-tab to engage a battery within the device.
I stopped pulling the tab when I realized that it was tearing and that it had adhesive under it. I could also see a portion of the silver backing of the phone. I KNEW this wasn't right, so I put the tab back down and called support.
Before you ask why I called Verizon... I was frustrated that by following the instructions I almost ripped off the battery removal tab. I was hoping there was a fix, like a new backing sticker. I never imagined that it would kill the warranty.
I'm finding that scores of people have pulled of the backing completely, some ripping it in the process, others have even thrown it away! I think the difference in outcome and ire is that they didn't all call tech support to find out WTF. If these people do need service in the future I think we'll be seeing way more complaints and angry people.
- 07-21-2010, 10:17 PM #8
i did too
i pulled it and it tore off. didnt realize it wasnt supposed to come off until i went to put my SD card in and i had to remove the battery first. it took some skill to get the damn battery out, but once it was out i wrapped a thin piece of tape around the battery with a tab sticking out to pull if i ever had to take the battery out again.
from what i can see i wasnt the only one who did this, there are multiple threads about this issue.
I dont know why this would void the warranty, the only purpose for the tab is to pull the battery out. its not a function of the phone .if we have an issue with the phone i'm sure it was not caused from a damn plastic tab to lift battery out.
- 07-21-2010, 10:23 PM #9
- 139 Posts
I ordered mine from VZW on the 15th and received it the 16th. I watched the battery video on Androidcentral.com before I ever even opened the panel. Well you can imagine my surprise when mine didnt even have a friggin Pull Tab...I had to use a credit card to pop the battery. Now I read this and I am panicked that they will think I removed it when it was never there to begin with. I will be calling both Moto and VZ tomorrow to make sure it is documented that I never had it to begin with. This whole deal seems ridiculous and if enough people get voided warranties on a $560 phone because of 1 cent pull tab I think Moto would have a real PR mess on their hands...so I hope they wont be total idiots about this whole thing and keep the big picture in mind...
I'll report back tomorrow after talking with the CSR's...
Droid X since 7/16/10Galaxy Nexus since 12/16/11
- 07-24-2010, 12:19 AM #10
- 4 Posts
Update on PULL/VZW/Moto/Warranty
Hi all - some of you have read my Slashdot journal on the Pull-tab and warranty.
My wife did get an email from Motorola confirming that her warranty was voided by pulling and tearing the tab, HOWEVER...
She spoke to someone else from Motorola yesterday who thought that sounded a little nuts, spoke to someone in support who confirmed that such an occurrence would NOT void the warranty.
This calmed things down for us a bit, but for the record we have:
Written: you voided your warranty
Verbal: you haven't voided your warranty
The Mrs. believes she has a little more cover now, and is finally actively using and enjoying her DroidX, but it'd be really great if Motorola would address this issue directly...
(will be reposting this to other fora where I have been active to update the situation).
- 07-24-2010, 04:30 PM #11
- 30 Posts
Imo, this should not lead to voided warranties. They give "Zero" indication of what that tab is for. Only when I went online and seen the unboxing of the droid x did I figure out what the tab was used for.
Luckily, I only tore the paper a lil bit, so it should still get the battery out with no issues!!
- 07-25-2010, 04:43 PM #12
- 07-27-2010, 09:57 PM #13
- 07-29-2010, 03:00 PM #14
- 4 Posts
This thread is hilarious to me. I am new to Droid (love it!) and I actually called when I couldnt' get the freakin pull tab off. lol I was worried it would CAUSE battery problems .....the woman at Verizon had no clue. She just said "Well it should just come off!" I said "it doesn't, I can pull the whole black plastic off WITH it, should I do that?" "So the whole backing would come off too? Hmmm, I'm not sure" she replies, "hang on".........sigh. Comes back and says "Don't pull it off, you would then have a warranty issue, just LEAVE it on!" They were just so? ummm? Helpful? ;-)
- 07-29-2010, 09:09 PM #15
- 07-29-2010, 10:27 PM #16
- 08-03-2010, 09:40 AM #17
My first thought was that it was something that was sealing a battery or contacts and needed to be pulled, before you put your battery in. I couldn't find anything about it, so I just went ahead and put my battery in to see if it worked and it did. I can certainly see how people could give it a tug and rip it right off without a second thought.
- 08-08-2010, 06:37 PM #18
- 08-09-2010, 05:25 PM #19
- 08-10-2010, 08:39 AM #20
- 08-10-2010, 09:05 AM #21
just found this article regarding pull tab
Droid X pull tab
If you like this ...
Motorola Droid X review
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View all » I received many comments on my review of the Motorola Droid X regarding the accidental removal of the pull tab. The purpose of the pull tab is to make it easy for the user to remove the battery from the Droid X.
Some Droid X owners removed the pull tab sticker, thinking they were supposed to because of the word "pull." Without the pull tab, it's almost impossible to remove the battery from the Droid X. Users were also concerned that removing the pull tab sticker would be considered damaging the phone and void the warranty.
Verizon Wireless has responded to the removal of the Motorola Droid X pull tab and whether or not the removal voids the warranty.
Laura Merritt, PR manager for Verizon Wireless, emailed me this statement regarding the Droid X pull tab this afternoon:
"If the customer removes the tab, the warranty is not affected. If they can't get their battery out, I suggest that they take it to one of our stores for assistance. They don't want to damage the phone or battery trying to remove it."
If you removed the pull tab sticker, do not try to get the battery out with a knife, tweezers, or any other device. You will damage your battery in doing so. Take it to a Verizon Wireless store for assistance. By removing the pull tab, you did not void your warranty- so no worries. If you have yet to purchase the Droid X, make sure you do not remove the pull tab sticker.
- 09-03-2010, 11:19 PM #22
Well I got my phone today and saw this damn pull tab and was hesitant to pull it off. I check the get started book and all the books that come with it and could find nothing about the pull tab. I just figured it was to protect during shipping. Luckily I pulled it off without tearing it and can put it back in but damn what ever happened to just putting a ribbon in there it pull the battery out? I plastic pull tab where the device creates the most heat? Wow bad move.
- 09-08-2010, 10:30 PM #23
- 09-09-2010, 12:19 PM #24