How do I get the "Verizon Wireless" before calls off the phone?

**jvanwinkle** · 07-29-2010, 09:02 AM

I have searched the site and can't find an answer.

My phone says "Verizon Wireless" every time there is an incoming call, or when I make a call.

I don't want to hear that. I know I am on verizon, I just want to hear my ringtone, and make my call without hearing that.

How do I get rid of this?

**Cory Streater** · 07-29-2010, 09:31 AM

Is it saying "Verizon Wireless" + playing your ringtone? The only setting I can think of that would do something like that is Sound & Display Settings > Call connect. However it onely applies to outgoing calls, and the default sound is not "Verizon Wireless". The other setting is in Call Settings > Caller ID Readout. However, that setting should only apply to incoming calls. Which begs the question, do you have any 3rd party apps installed that could be causing this?

**jvanwinkle** · 07-29-2010, 09:37 AM

No app. There is an announcement before every call that says "Verizon Wireless" then my ringtone plays. Then when I make a call the same announcement is made when I hit send.

I can't figgure out how to get rid of it, and it has been on there from the minute I bought the phone.

I never had any phone do this before either.

I'm stumped.

Any help will be appreciated.

**Cory Streater** · 07-29-2010, 09:47 AM

This one really doesn't make sense. There aren't any settings, that I can find or think of, that would cause it to do this. I'm not sure where you bought your phone, but was it definitely a brand new, and never turned on before? I've played with this phone extensively and have never seen any setting that would do that. That said, I would probably do a hard reset, and try again. Out of curiosity, what does it say for "System Information" in the settings > about screen?

**matthewdlyons** · 07-29-2010, 09:47 AM

Wow. I've never heard of that problem before. Good luck.

Sent from my DROIDX using Tapatalk

**jvanwinkle** · 07-29-2010, 09:56 AM

Yep, definately brand new, out of the box, put the battery in new. I set it up myself in the store.

I like you thought it was my "play sound when call is connected" setting, but it hasn't stopped since I unchecked it.

I may try a hard reset and go from there. Hate to lose everything and start over again but that is getting on my nerves LOL.

**Cory Streater** · 07-29-2010, 10:35 AM

It would get on mine too. Does it always come out of the speaker, or does it come out of the earpiece too?

**Cory Streater** · 07-29-2010, 10:44 AM

I found the setting. Go into settings, sounds and display, and turn off roaming tone.

**heathro1281** · 07-29-2010, 10:44 AM

Could you have a 'beta' phone or something the developers used? They may had the ringtones locked like that for advertising or morale. Thats my only out of left field speculation BS answer I can give

**rog152** · 07-29-2010, 10:45 AM

menu>settings>sound and display> (turn off ) ROAMING TONE!
Enjoy your new phone and have a nice day

**Arelunde** · 07-29-2010, 04:57 PM

Originally Posted by rog152

menu>settings>sound and display> (turn off ) ROAMING TONE!
Enjoy your new phone and have a nice day

This is the answer! I've found you have to be very careful what you allow/don't allow in all the options available on an X. It's easy to activate something that takes "forever" to find again to deactivate. Am getting lots of practice with that.

**cmax** · 07-29-2010, 05:13 PM

Thanks guys, mine started doing that also but it was after the update when mine started.

**jvanwinkle** · 07-31-2010, 04:19 PM

Thanks. That was it exactly.

Love my phone, had it since launch day but that was getting on my nerves. You guys kept me from doing a factory reset.

**holydroid** · 07-31-2010, 05:39 PM

Thanks, this had me stumped also. Glad it will fix this.

**silentnoobxd** · 02-13-2013, 03:14 PM

Soooo... I have this problem, but on my Droid X, the option is checked and grayed out.

A few of my colleagues have already dropped Verizon over this. I like the phone and all, but the announcement during meetings is unprofessional. I get complaints about it constantly.

**Rob Short** · 04-22-2013, 02:21 PM

This still seems to be the default setting - new Droid Razr Maxx HD purchased in April 2013 has the same default behavior. Unticking the "Roaming" box as noted above does appear to turn it off. Thanks!