- 22 Posts
Touch screen not responding is a known issue.
I did an ESN change last night that resulted in a hard reset. This was my third hard reset in the 5 days. The first two were because the screen frequently stopped responding for 3 to 15 seconds.
This time it started doing it after a fresh hard reset. I called Verizon and told the tech support guy it can't be related to anything I downloaded and installed because I haven't downloaded and installed anything yet.
He told me they got an official notice about the problem around the first of the week. The problem with the screen locking up was traced to batches of defective phones sent to Verizon by Motorola.
The tech guy assured me Motorola fixed the problem and the replacement phone they will send me on Friday will not have the screen problem.
- 08-05-2010, 01:59 PM #2
- 08-05-2010, 02:55 PM #3
- 08-05-2010, 03:42 PM #4
- 08-05-2010, 04:05 PM #5
Re: Touch screen not responding is a known issue.
My replacement phone is doing great so far and I have a lot of apps on it. My original was ordered online release day if that helps anyone.
Sent from my DROIDX using TapatalkMy phone is....Incredible!
- 08-05-2010, 04:24 PM #6
- 08-06-2010, 12:38 PM #7
- 08-06-2010, 01:08 PM #8
- 335 Posts
Last edited by Dural; 08-06-2010 at 01:16 PM.
- 08-06-2010, 01:28 PM #9
- 08-06-2010, 01:35 PM #10
- 08-06-2010, 07:32 PM #11
- 08-07-2010, 02:43 AM #12
- 08-07-2010, 05:48 AM #13
- 43 Posts
- 08-07-2010, 07:20 AM #14
- 08-07-2010, 07:32 AM #15
- 08-25-2010, 10:59 PM #16
Hey guys, I wanted to give an update on my Droid X screen issue. My screen got worse and worse and I hated having to keep locking and unlocking the screen. Finally, I got so sick of it that I called Verizon for a replacement. I got my replacement Monday and so far it has worked perfectly. On my prior DX, I noticed the screen issue on the first day, however it's been 3 days so far with this new phone and everything is flawless. So for those of you who have this problem I'd suggest calling Verizon for a replacement.
- 08-26-2010, 12:32 AM #17
Mine started doing this a few days ago. Once in a while, when I unlock it, the screen will freeze for 10-15 seconds, then it'll go black and reload the screen. After that it works fine. If it keeps happening I guess I'll be making the call as well.
Was the replacement a brand new phone?
BTW, I got my phone about 6 days after launch.
- 08-26-2010, 10:20 AM #18
- 08-26-2010, 10:03 PM #19
- 08-26-2010, 11:37 PM #20
- 08-27-2010, 12:34 AM #21
- 08-27-2010, 09:31 AM #22
- 81 Posts
Hmm. I have a launch day phone. I occasionally have issues where i hit a button on the on screen keyboard and it doesn't register it. it shows the button being pressed but doesn't show up on the text entry. it only happens when i am typing rapidly. I was initially thinking it was the multitouch keyboard software that came with the X. I'm wondering if this might be a touch screen related issue.
- 08-27-2010, 10:44 AM #23
I notice my DX screen will temporarily cease to respond if something else is operating behind the scenes...
For example, I have LP+ with the Contacts "shade" on my home screen where there are 12 Favorites with photos. Sometimes, if the DX has been idle, these contacts are reloaded when I activate things. THAT will freeze the screen until the load is finished.
Just a thought.Always learning ...
- 08-27-2010, 12:20 PM #24
- 08-27-2010, 12:39 PM #25
I had a launch day phone as well. After about 25 days and 3 factory resets I went by my local store and had them order me a brand new replacement. It arrived Monday and so far no screen lockups. Mine was doing it all the time even with no apps installed other than the default ones on the phone. It was especially bad when trying to text and the keyboard would just stop working. I was getting frustrated, but the replacement is working well. I'm keeping my fingers crossed.Moto X