Droid X doesn't ring, only vibrates on incoming calls

**Rudolphe** · 08-08-2010, 04:07 AM

The other day my DX just stopped ringing when receiving calls. When i get a call the phone will vibrate but will not ring no matter how high the volume is. I tried each and every setting I can think of to get it back working. Anyone have any suggestions?

**central150#ac** · 08-08-2010, 04:19 AM

I searched the forums here, and the most common remedy was to actually 'reset' the phone under settings>privacy>factory data reset. You loose all of your info, but it fixes the problem.

**vicw926a4** · 08-08-2010, 06:47 AM

Motorola has acknowledged a bug in the Smart Profile Setting. If you used the face down vibrate setting. It could be your problem.

They have a warning about it on their user forum, and a huge thread with a few procedures that have worked for a few, but not worked for most. You might give it a shot before the Factory Reset.

Sent from my DROIDX using Tapatalk

**TurboCam** · 08-08-2010, 10:25 AM

I have this problem when my dx is in the car dock.it only vibrates

**Rudolphe** · 08-09-2010, 04:43 AM

Originally Posted by vicw926a4

Motorola has acknowledged a bug in the Smart Profile Setting. If you used the face down vibrate setting. It could be your problem.

They have a warning about it on their user forum, and a huge thread with a few procedures that have worked for a few, but not worked for most. You might give it a shot before the Factory Reset.

Sent from my DROIDX using Tapatalk

I tried all that stuff none of it works, crappy bug if you ask me. It's a pretty big deal, one of the biggest functions of your phone... the phone component has a bug and it's not fixed yet. Crazy.

**Rudolphe** · 08-16-2010, 12:26 AM

Just found the fix! After weeks of dealing with this, finally. The following link is how to fix this issue if anyone else happens to run into it.

**doctorlove316** · 08-16-2010, 12:29 AM

Originally Posted by Rudolphe

Just found the fix! After weeks of dealing with this, finally. The following link is how to fix this issue if anyone else happens to run into it.

Linky no worky.

**Rudolphe** · 08-16-2010, 12:30 AM

Fixed:

**stacyadell** · 08-16-2010, 10:52 AM

I had this issue and had to do a reset to get it to go back and ring, I had my call sensor settings since day one set to double tap to silence and smart profile face down without any problems. I believe this issue was triggered when I downloaded Quick Settings. It's a great application but I think when I used to for the ringer settings it is what caused this issue.

**wan2run** · 08-17-2010, 07:41 AM

The fix didn't work for me...had to reset.

**itlan#ac** · 08-17-2010, 08:53 AM

Search on my user name. I posted instructions on how to fix this, different then those linked above, I found on the moto forums in another thread on this topic. Or on the main moto thread it was post 117 I think.

Sent from my DROIDX using Tapatalk

**luniboy26** · 08-17-2010, 11:18 AM

Had this problem too so I had to reset

bummer

**itlan#ac** · 08-17-2010, 01:56 PM

Reposting the fixed that worked for me so nobody has to go search!

"Well, as everyone else, I got the dreaded "no ring of death" using the "Smart Profile: Face Down" feature. However, I was able to fix it pretty simply, although I've only done it once due to fear that I won't be successful in another attempt. What I did was really easy.

1. Make sure that the "Smart Profile: Face Down" feature is enabled.
2. Hold the phone face up in your palm.
3. Call yourself from another phone.
4. As the phone is vibrating, DO NOT ANSWER.
5. Still holding the phone, flip the phone face down as it vibrates.
6. Then, flip the phone back over so that it's facing up.
7. End the call from the phone you are calling from.

After I did those steps, I left the phone face up and called myself again, and then it was finally ringing! May have been a fluke, but if it worked for me, it may work for some of you as well. I promptly went back into settings and disabled the Smart Profile: Face Down feature. Hope this helps, good luck to all of you."

**tmax1964** · 08-17-2010, 02:09 PM

when you say reset what do you mean

**stacyadell** · 08-17-2010, 02:29 PM

Originally Posted by Itlan

Reposting the fixed that worked for me so nobody has to go search!

"Well, as everyone else, I got the dreaded "no ring of death" using the "Smart Profile: Face Down" feature. However, I was able to fix it pretty simply, although I've only done it once due to fear that I won't be successful in another attempt. What I did was really easy.

1. Make sure that the "Smart Profile: Face Down" feature is enabled.
2. Hold the phone face up in your palm.
3. Call yourself from another phone.
4. As the phone is vibrating, DO NOT ANSWER.
5. Still holding the phone, flip the phone face down as it vibrates.
6. Then, flip the phone back over so that it's facing up.
7. End the call from the phone you are calling from.

After I did those steps, I left the phone face up and called myself again, and then it was finally ringing! May have been a fluke, but if it worked for me, it may work for some of you as well. I promptly went back into settings and disabled the Smart Profile: Face Down feature. Hope this helps, good luck to all of you."

I removed Quick Settings from my phone and I am once again using the smart sensor settings and not having the problem again, did anyone else with this problem also download Quick Settings or a similar application? I use beautiful widgets silent and vibrate flawlessly.

**go_storm** · 08-17-2010, 02:33 PM

I had the problem and ended up doing all the different techniques that were suggested in the Motorola forum thread (flipping it over, trying to make it level, shaking it, etc.) and after numerous attempts of each technique I turned my X off and on and the problem went away. I then unchecked the smart sensor options and am happy that my phone has been ringing ever since.

**jgs5032** · 08-24-2010, 08:13 AM

Any news on this? I am having the same problem, and none of the workarounds are working for me. Thinking it may be worth it just to wait for Froyo at this point.

**Rudolphe** · 08-24-2010, 10:29 AM

Install the froyo leak, see if it fixes it.

**Scuzzelbutt** · 09-09-2010, 01:18 PM

What does a factory reset do exactly? Do I lose everything?

I have this bug, I'm trying various things. I might try the leaked Froyo before a factory reset.

Edit: I fixed it, I was trying all the fixes and it eventually worked.

I think I rebooted, did the call and flip-flop, then it paused the vibrating, that was the signal. Of course I tried it like ten times before it worked.

**kj11aw** · 09-09-2010, 09:31 PM

I've been trying this almost everyday for about 2 weeks...finally got the flip thing to work...never been so happy to hear my phone ring

**DocSavag** · 09-10-2010, 10:34 AM

Originally Posted by Itlan

Reposting the fixed that worked for me so nobody has to go search!

"Well, as everyone else, I got the dreaded "no ring of death" using the "Smart Profile: Face Down" feature. However, I was able to fix it pretty simply, although I've only done it once due to fear that I won't be successful in another attempt. What I did was really easy.

1. Make sure that the "Smart Profile: Face Down" feature is enabled.
2. Hold the phone face up in your palm.
3. Call yourself from another phone.
4. As the phone is vibrating, DO NOT ANSWER.
5. Still holding the phone, flip the phone face down as it vibrates.
6. Then, flip the phone back over so that it's facing up.
7. End the call from the phone you are calling from.

After I did those steps, I left the phone face up and called myself again, and then it was finally ringing! May have been a fluke, but if it worked for me, it may work for some of you as well. I promptly went back into settings and disabled the Smart Profile: Face Down feature. Hope this helps, good luck to all of you."

Many people including me have had this technique work. It doesn't always work the first time, I had better luck after doing the above steps right after a battery pull. Others have had it work the second, third or tenth time they tried. Its worth doing several times to avoid the time involved in restoring from a factory reset..at least it was for me.

**GlueFactoryBJJ** · 09-15-2010, 03:31 PM

I tried something similar (see link below):

The shortcoming of the description from that post is that you need to flip the phone over relatively quickly. From phone face up to phone face down back to phone face up, while in your hand, about as quickly are you can read what I just wrote. (Note that some people emphasize that you need to make sure the phone is level (setting it on a table will not be level because of the camera hump) when flipping it back to face up.)

I had tried every combination I could think of (based on other posts than the one I have above) over the course of a couple days, spending at least a couple hours fighting to get this darned phone perform its most basic function correctly (act as a phone). I would wait for it to start vibrating, then turn it over for a couple vibrations (thinking that was needed for the phone to "register" the change in attitude) and then flip it back. The phone would just keep vibrating.

However, when I tried it by doing the "flip, flip" method, the phone STOPPED vibrating, but the screen still indicated an incoming call was waiting. THEN I knew it was fixed. I hung up and sure enough when I called my cell again it started ringing and has ever since.

Oh, needless to say I unchecked the facedown vibrate setting and have kept it on the Smart Profile with no problems so far (OK, only a few hours now). It's nice to be back to loving my DX...

Scott