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  1. Thread Author  Thread Author    #1  

    Default Won't Factory Reset

    Hi, everyone. I'm new to having an android so bear with me here. I bought a refurbished Droid X off of Amazon, and after having a very fun time trying to get it to charge (took two days to do it), I was finally able to turn the phone on. Then I ran into a problem. The previous owner's data was still on there: accounts, pictures, everything. I didn't want to mess with that, so I decided to do a factory reset. I found instructions how to do that on this forum.

    1. Turn the device off.
    2. Hold the power and home button until the little android with a triangle and exclamation point come up.
    3. Press the volume up and down buttons until the options menu comes up
    4. Highlight "wipe data/factory reset".
    5. Press the power button to select that option and wait for it to run through.
    6. Highlight "reboot system now" when that's done and then press power again.

    I've done that literally ten times, but every time the phone has come up with the same settings, apps, accounts, and pictures that were on there when I went in the first time. I have no idea what to do. Can anyone help me? (And please tell me if this has been asked before. I tried searching for it in the forums, but I found nothing that would help me.)

    Thanks!
  2. #2  

    Default Re: Won't Factory Reset

    That's weird. Will the phone run other that that, though?

    Sent from my Nexus 5 using Tapatalk 2
  3. Thread Author  Thread Author    #3  

    Default Re: Won't Factory Reset

    Yeah. It boots up just fine but every time I "factory reset", any kind of changes I made (deleted accounts or apps or changed settings) go away and it goes back to the exact same way it was when I unpacked it. It connects to wifi and everything. I don't have it activated on a new number or anything, but I didn't want to do that without erasing the old owner's information.
  4. #4  

    Default Re: Won't Factory Reset

    I'm stumped. Hopefully someone else will chime in. I don't think I ever heard of a reset replacing deleted data before.

    Sent from my LG-LG870 using Tapatalk 2
  5. Thread Author  Thread Author    #5  

    Default Re: Won't Factory Reset

    My luck I get the weird phone that does the unexpected. Thanks for trying anyway!
  6. #6  

    Default Re: Won't Factory Reset

    I still hope someone will chime in. There has to be a simple explanation for the phone not deleting the prior owner's data. I just don't know what it is. I'm sorry I couldn't be of any real help.

    Sent from my Nexus 5 using Tapatalk 2
  7. Thread Author  Thread Author    #7  

    Default Re: Won't Factory Reset

    Could the mods close this thread out? I ended up calling the company, and they said to just return it for a refund because it sounded like the phone itself was defective. That's what I'm gonna do, so thanks mrsmumbles for your input, and I'm just gonna return it.
  8. #8  

    Default Re: Won't Factory Reset

    I'm glad you can get a replacement! :thumbup::beer:

    Oops, I meant a refund!

    Sent from my Nexus 5 using Tapatalk 2
  9. Thread Author  Thread Author    #9  

    Default Re: Won't Factory Reset

    Yeah me too! I was a bit worried about it, but I've just decided to get the Moto G and be done with it. I've learned my lesson: no more used phones!
  10. #10  

    Default Re: Won't Factory Reset

    not that it helps now, but if data wipe fails, likely a memory write hardware failure, no way to fix. If phone was properly checked, it would have been obvious, and should not have been sold as working.

    Sent from my DROIDX using Tapatalk
    [ROOT] Framaroot, a one-click .APK to root
    I have verified it works with these Motorola devices running android 2.3.4
    Droid 2 (a955), Droid 2 Global (a956), R2D2 (a957), & Droid X (MB810)
  11. #11  

    Default Re: Won't Factory Reset

    and the moto g is a much better phone.

    Sent from my DROIDX using Tapatalk
    [ROOT] Framaroot, a one-click .APK to root
    I have verified it works with these Motorola devices running android 2.3.4
    Droid 2 (a955), Droid 2 Global (a956), R2D2 (a957), & Droid X (MB810)
  12. #12  

    Default Re: Won't Factory Reset

    unfortunately u ended up wit a phone that has been severely tampered with....ive been trying to root my nexus s 4g on the sprint server nd lol idk wat i did but after a while the factory reset meant nothing jus erased some of the downloaded apps...earlier today i saw a video on youtube that wouldve successfully rooted my phone had i jus been a lil more patient but, more or less i ended up wit a phone wit no OS nd no back up data...i kno it doesnt solve your problem but it sheds some light nd maybe gives u a few new topics to search under for...
  13. #13  

    Default Re: Won't Factory Reset

    Found this on another forum. if recovery screen only goes to dead android with "no command" hold volume button up for 15 seconds, then while holding it, press power button quickly and release it.
  14. #14  

    Default Re: Won't Factory Reset

    The reason this is happening is that the OP is not doing a factory reset in the first place, they are just thinking they are! Do it properly.

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