- 43 Posts
On my 4th Droid X....
On launch day, I moved from the iPhone 3G to the Droid X. I had been sold on the Android platform, and this was the biggest baddest phone that was coming out running it. Well, since them, I've gone through 3 phones, and I am now on my 4th. While I like Android, I question the build quality of these Motorola phone:
Phone 1: Touch screen issues. The screen quit responding to touch. This was apparently an issue with a batch of launch phones, so ok, early production issues.
Phone 2: Got the replacement, and immediately the camera was broken, it did not work.
Phone 3: The camera flash quit working. It does come up for the camera, the video camera or flashlight apps.
Phone 4: Still waiting for this to arrive. The overnight shipping got held up due to the storm last week, so I should have this soon.
This is the first time I've purchased a Motorola phone, and I can honestly say I don't think I'll purchase another.
- 02-05-2011, 10:13 AM #2
- 02-05-2011, 10:15 AM #3
- 02-05-2011, 10:20 AM #4Robots Will Kill
- 8,586 Posts
Its not the phone, it just seems that they're going through a batch of bad phones and sending them to you. I've seen this happen a lot in forums with people returning phones on Verizon. Its one of the reasons I cancelled my insurance with Verizon. I would rather go out and buy a new phone. All they do is send you a refurb phone that someone else had problems with. If you get lucky you'll get one that works but the DX is an awesome phone otherwise.
If they keep sending you bad phones... keep returning them and tell them you're getting tired of this and would like to switch to a device that works. Switch to the Thunderbolt, its coming out in a few weeks. My wife had a problem like this with Sprint. She went through 5 bad phones and demanded to switch devices. Sprint charged her a small fee and upgraded her to a newer device.
- 02-05-2011, 10:26 AM #5
- 02-05-2011, 10:27 AM #6
- 2,895 Posts
Some phones are just not meant for some people...the way you carry it, the apps you install on it, using it to knock on someones door, or hammer down those pesky nail heads that magically pop up from a set of stairs, etc...
Though it's unfortunate that you've had issues, I think the mass X population would tell you that the moto build is solid. Maybe try running this next phone completely stock for a few days, don't even download any apps and see how it performs. If you have issues with this one, I'd get Verizon to exchange it for something else.Semper Fi
I love my LG Nexus 5!
- 02-05-2011, 03:00 PM #7TECHFAN
- 1,338 Posts
It's too bad a replacement has to be a refurb. I would imagine all they do is a Factory Data Reset and ship it out again. Because of this, I will work, work, work to resolve issues on my original X before I return it for anything already messed up by someone else. I agree with greydarrah that often apps cause problems because not all play nice-nice with other apps. Also, some are junk - actually, many are.Always learning ...
- 02-05-2011, 04:00 PM #8
- 02-05-2011, 05:45 PM #9
- 02-05-2011, 06:08 PM #10
- 43 Posts
I don't abuse my phone, each has been in a case. Phone 2 was stock, it had no third party apps on it, and the camera was DOA when I got it.
Phone 3, the LED just quit working, even after a factory restore.
If these refurbs are "Certified" as the stickers on them claim, I really would love to know what that process involves.
- 02-05-2011, 08:35 PM #12
I don't agree it is the way a user uses/holds the phone or apps.
I could take a base Inc after a factory reset. Spend about 15 minutes on a phone call and it would start resetting. Would continue to reset until it cooled off.
Those are broken phones that verizon continues to send out hoping it will 'stick' with someone.
- 02-05-2011, 10:57 PM #13
- 135 Posts
I think MOTO is the best phone manufacturer around right now. I feel terrible for the OP here, but some people just have bad luck. I worked at the apple store for years and saw a select few people go through 3 phones in a month, just kept getting bad ones, which happens like .000001 percent of the time. Bummer, but clearly the refurbs are to blame here.
HTC is good too, but they don't care enough about battery life, IMO. Great device, sense UI is cool, but terrible battery life.
Anyways, the users absolutely affect the longevity of a phone/computer/tv/microwave/whatever. If this wasn't the case, then every computer would last the same amount of time. But no, it's probably not the user in this case.
- 02-06-2011, 08:40 AM #14
- 19 Posts
I had a similar problem of getting a Blackberry that worked. Two new phones, two refurbs, Finally, laid down the law and got a new Droid X. It is Verizon's policy at fault. They simply recycle returned phones. Neither of the refurbs I had been sent could possibly have been tested. Both had major failures of basic functions, GPS, Bluetooth, Microphone, not something that could be overlooked by someone refurbishing a phone.
- 02-06-2011, 10:21 AM #15
- 02-06-2011, 03:25 PM #16
- 19 Posts
There is no question that there are some real quality control issues with Blackberry. However, it would be resolved if they had to replace every phone that was returned because it didn't function properly. By Verizon acting as an intermediary and recycling defective phones Blackberry's quality control can continue to be poor without repercussions other than people like us opting for a different manufacturer.
- 02-06-2011, 10:03 PM #17
- 02-06-2011, 10:53 PM #18