ok i am ticked off, I am having a problem with my keyboard, 2nd time, the first time i had to do a factory reset. I don't want to do that again! but when I'm using it to type , on any thing... search, text, facebook etc it freezes up any time I use punctuation, I am an intelligent person and will not go without using punctuation. HELP before I smash my phone and waste my money!!!!