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bug in software or not and it's no big deal. It involves speed dialing. I actually find it easier to dial someone who I call alot by adding a contact widget to one of my screens. Alternatively when in dialer if I hit settings then it brings me to the speed dial list. I should be able to just hit a number and when it brings me to a contact list just type in the name of the contact and tap the number for it to be assigned a speed dial number. What happens is this though. If I hit ba for example and it brings up bal which is a verizon contact preinstalled (#bal) it assigns it with no problem. But if , for example, I type in jef to get your name and then tap on one of your numbers it doesn't add it to speed dial. However, if I hit a speed dial number and then scroll down to your name and tap it and then tap one of hour numbers it will add it to speed dial. I went to vzw. They suggested a hard reset. They said if that doesn't work I should realize that the operating system is being constantly updated and not to worry. *As I said I am able to create speed dial contacts but not the way I should. Is this just an os problem or problem with my device. I did the hard reset but no difference.