Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 32
Like Tree5Likes
  1. Thread Author  Thread Author    #1  
    arhgoofy's Avatar

    Posts
    2 Posts
    Global Posts
    3 Global Posts

    Default Retrieving Contacts from broken phone

    So I'm in a bit of an odd situation, a friend of mine was in a motorcycle accident and the touchscreen of his phone was broken and is just black but the phone is still on. So what I am wanting to do is pull his contacts off of the phone via USB in order to put them on a different phone. He is still in the hospital so we cannot get his password and his mom would like to have him all set up so whenever he's ready there will be a phone for him. Does anyone have any suggestions? All help is greatly appreciated thank you!
  2. #2  

    Default Re: Retrieving Contacts from broken phone

    If you take the phone to Sprint they may be able just transfer over the contacts to the new phone with a devise that is hooked up to both phones at the same time.

    Sent from my PC36100 using Tapatalk
    Galaxy Tab 10.1 running "The Beginning" by Task650
    Nexus 7 - retired
    Galaxy S3 - retired
    Galaxy Note 2 - retired
    Galaxy Note 3 - Stock
  3. #3  
    zakth's Avatar

    Posts
    118 Posts
    ROM
    CleanRom 2.0 w/LK 06

    Default

    If you don't have the password then your only option is to have his mother take the phone into Sprint and have them transfer the contacts for him. Then again I'm not sure that will work as I was in Verizon and someone had asked them to do something similar and they said the only option was for the person to sign in using their google account.
  4. #4  

    Default

    If he had his phone syncing with Google Contacts on the web, then any new phone that is gotten for him and signed into with his google account should pull the contacts from the web.

    You can check by going to google.com/contacts and sign in with his information if anyone has access to that.
  5. #5  

    Default

    all the contacts will sinc within a few min of logging into google on the new phone.
    Motorola Droid
    Motorola Droid X
    Samsung Galaxy Nexus
    HTC One (M8)
  6. #6  

    Default

    I broke my droid a couple of months ago and all I had to do with the loaner phone is sync it with google and I got my contacts same thing when I got my droid back. This is so much better than having to take it to the provider. But if you cant do that then any best buy will move your contacts from the old phone to the new phone for free even if you didnt get the phone from them
  7. #7  
    Menno's Avatar
    Coffee Addict

    Posts
    689 Posts
    Global Posts
    710 Global Posts
    ROM
    CM9/Franco Kernal

    Default

    If the screen is entirely dead, the cellbrite machine (what stores have to transfer contacts) won't be able to read them because you need to mount the SD card for it to work.

    If he had the contacts transferred TO his droid initially, those original contacts will be on his SD card, look for a .csv file on the phone. You can copy that and put that in the new phone's SD card and you'll be good to go.

    But as other's have said, unless he specifically disabled it, all his contacts should be in his gmail, so they will resync with the replacement android once he puts in his email.
  8. #8  

    Default Re: Retrieving Contacts from broken phone

    I had the same problem trying to get contacts off my galaxy s3 with a broken screen, and the solution was a program called "My Phone Explorer" from FJ Software Development It's free, you DON'T have to be rooted, modded, or apped to use it, and it seriously took me a minute or so to get my contacts AND text messages. I had tried everything I could find on the web, plus the people at my Verizon store, but couldn't find a solution that worked for retrieving contacts AND SMS messages from a phone with a broken screen. I hope it's as good for you as it was for me. This seriously was a couple of clicks for a solution. All I ask is that you tell two people about it if it works for you, since this program is free, and promotion is the best thing we can do for the guy that made it. Donation is also an option on the fjsoft website.

    Coney Fox
  9. #9  

    Default Re: Retrieving Contacts from broken phone

    i just drop my S3 and the phone is now black is going to the store the only way to get all contacts from phone all of them were not save to my gmail nor my SD card plz help me if u know of a way thanks.
  10. #10  

    Default Re: Retrieving Contacts from broken phone

    ... I had my Samsung Galaxy screen broken. For me Samsung Kies worked just fine. Connect broken phone by USB and backup everything via Kies.
  11. #11  

    Default Re: Retrieving Contacts from broken phone

    Quote Originally Posted by Coneyfox View Post
    I had the same problem trying to get contacts off my galaxy s3 with a broken screen, and the solution was a program called "My Phone Explorer" from FJ Software Development It's free, you DON'T have to be rooted, modded, or apped to use it, and it seriously took me a minute or so to get my contacts AND text messages. I had tried everything I could find on the web, plus the people at my Verizon store, but couldn't find a solution that worked for retrieving contacts AND SMS messages from a phone with a broken screen. I hope it's as good for you as it was for me. This seriously was a couple of clicks for a solution. All I ask is that you tell two people about it if it works for you, since this program is free, and promotion is the best thing we can do for the guy that made it. Donation is also an option on the fjsoft website.

    Coney Fox

    Okay, I knew it sounded too good to be true! My dilemma is my screen is completely destroyed but my phone still powers on and I am able to view my files via usb cable on my laptop. When I use "My Phone Explorer" I receive an error message stating - Connection to phone could not be established; No device detected. After researching it, I apparently need to download this program onto my phone before I can use it. Of course, I cannot do this because I cannot navigate through my phone without a functional screen. So I am stuck. Someone PLEASE, PLEASE, PLEASE HELP!!!! I need some contacts off of my broken phone. I have not saved them to google and I did not back anything up with KIES (not even sure what that is). YES, I have learned my lesson and will back all contacts up on my gmail account from now on when getting any new phone.
    Melissa Munoz likes this.
  12. #12  

    Default Re: Retrieving Contacts from broken phone

    OK, I seriously JUST DID THIS like 2 hours ago with my broken HTC Evo phone. Same problem, can't see the screen. Do a search for "my phone explorer" on google on your PC. Click on the link to take you to google play. This brings up the client to download to your phone. Power "on" your phone and connect it to the PC with the usb cord. click on the download link, and it downloads to your phone (you don't have to do anything with your phone other than turn on the power and plug it in). Then go to fjsoft.at and download the software for the PC. Once you open and run the software for the PC (keep the phone plugged in to the computer), you will be able to see the contacts and other files on the phone, and you can save them as a vcard file on your computer. The gmail utility will allow you to upload the vcard file into contacts (unfortunately, I had to merge some duplicates, but that's better than losing all of the contacts). Maybe there is an easier way to do this, but it is what worked for me.
    Thanked by 2:
    ThankYouThankYou likes this.
  13. #13  

    Default Re: Retrieving Contacts from broken phone

    get phone numbers from broken cell phone
  14. #14  

    Default Re: Retrieving Contacts from broken phone

    I'm trying but its just not working!
  15. #15  

    Default Re: Retrieving Contacts from broken phone

    I'm having the same problem. My blue heler got a hold of my galaxy s4 the phone works fine. the screen is black. Does anyone know a for sure way to get SMS? contacts, email and photos are already backed up online.
  16. #16  

    Default Re: Retrieving Contacts from broken phone

    iv downloaded kies but my phone is still locked and cant unlock it cause the screen is dead!! ideas??
  17. #17  

    Default Re: Retrieving Contacts from broken phone

    hi, thanks for telling about the program

    today i bought an oven cleaner spray and put it in my bag.
    then after a while i noticed it had a leakage and the liquid was all over my htc desire phone. and now, the screen doesn't work anymore.

    i tried to use the program you mentioned, but every time i try to connect my phone through cable it says : "connection not established. no device connected to usb. " although everything seems to be right, my phone is powered on and charging, and i hear the windows notification sound for usb connection. and in "my computer" i seemy phone as removable disk, as i used to see before turning on the usb debugging from phone.

    have any idea what might be wrong ? i really need my contacts :[ thanks in advance!
  18. #18  

    Default Re: Retrieving Contacts from broken phone

    This worked for me also with completely dead/blank screen. Thank you so much robhall. I signed up for the board just to thank you and make sure this solution gets highlighted.
  19. #19  

    Default Re: Retrieving Contacts from broken phone

    This worked for me also with completely dead/blank screen. Thank you so much robhall. I signed up for the board just to thank you and make sure this solution gets highlighted.
  20. #20  

    Default Re: Retrieving Contacts from broken phone

    Quote Originally Posted by Reyhaneh Jahanandish View Post
    hi, thanks for telling about the program

    today i bought an oven cleaner spray and put it in my bag.
    then after a while i noticed it had a leakage and the liquid was all over my htc desire phone. and now, the screen doesn't work anymore.

    i tried to use the program you mentioned, but every time i try to connect my phone through cable it says : "connection not established. no device connected to usb. " although everything seems to be right, my phone is powered on and charging, and i hear the windows notification sound for usb connection. and in "my computer" i seemy phone as removable disk, as i used to see before turning on the usb debugging from phone.

    have any idea what might be wrong ? i really need my contacts :[ thanks in advance!
    I'm having this very same problem. I trapped my phone in the car door last night and its cracked the internal screen and slightly bent the phone. It's connecting with USB lead because the light is illuminating BUT this programme everyone is using is saying "CONNECTION NOT ESTABLISHED"...

    If anyone could help I'd be so very grateful!
  21. #21  

    Default Re: Retrieving Contacts from broken phone

    Hi Robhall,

    Your post is very helpful and I am trying to follow it. I installed the app onto my phone (through my PC since) as well as the PC version. But I can't establish a connection when I try to sync my contacts in the PC version of the software. The USB cable is hooked up, but the software gives me an error saying there is no USB cable. Did I miss a step?
  22. #22  

    Default Re: Retrieving Contacts from broken phone

    Just had success retrieving contacts.. The only thing ill add to the instructions is to download your mobile device drivers from your Models website.. Like I have a LG Optimus so I went to the LG website and downloaded the device drivers for my model.... And it worked!!!
  23. #23  

    Default Re: Retrieving Contacts from broken phone

    Just tried it on Sony Xperia ST21i - works like a charm.
    Friend ask me to retrieve contacts from phone with crushed screen. I've inserted my SIM card (PIN secured), downloaded program on my PC and just connected the phone via USB. Obviously I hadn't type my PIN but program without any problems established connection. All contacts was retrieved. It only has some sort of problem with... hmm, I don't recall now but it was third option on list :P

    regards
  24. #24  

    Default Re: Retrieving Contacts from broken phone

    For the ones that that are having problems with the solution.

    MyPhoneExplorer requires you to have USB Debugging enabled under Developer Options in Settings.
    If you have done this before the screen broke than you have a good chance to recover contacts etc., if not than I still can't find an alternate solution.
    Melissa Munoz likes this.
  25. #25  

    Cool Re: Retrieving Contacts from broken phone

    Hi everybody.
    I'm not much of a teck geek and have a hard time picking up on this stuff but I found an solution to move content from my S4 with a damage screen to my new S4. I read this forum and other forums and tried the Myphoneexplorer with no success. It came with 6 viruses which I managed to remove. I could not get it to connect to my phone even with the extra downloads. I downloaded Samsung Kies from the Samsung website, backed up all the data from the damaged phone to my pc and restored the data to my new phone. It's very easy to use and only took a short time. I transferred all my contacts, text messages, photos, videos and music. Best of all, NO spy ware or viruses. It also has an option to use it for non Samsung phones but I'm not sure which ones will all work. I hope this helps.

    Good luck
    Ron
Page 1 of 2 12 LastLast

Posting Permissions