Verizon Droid replacements suck

[MrSmith317]

Ok, so my original Droid(I mean the one I purchased in Nov of 2009) finally died. It took a hit in my pocket and the LCD turned off permanently. I took it to the Verizon store and got a replacement. It looked like it was in great shape, oh but the USB port was busted. So I take that one to a different store(closer to work), they tell me that they can ship me a phone but not give me one. Yet again, WTF? So I take the messed up USB one back to the same store I got the first one replaced.

Now I'm on my second replacement phone and lo and behold the keyboard is attached by what appears to be will power alone. So I've given up on the stores and called customer support. They're sending me god knows what in the mail. Has anyone else ran into this and is there a way to get a reliable replacement device, or am I screwed and need to be happy with the best of the worst?

[Ratchet]

Once you've had a device over a certain time period (90 days I believe), they will only send out "Certified refurbs" of the same device. Some are great, others can be a gamble.

[Sploinkin]

I only ever got refurbs from Verizon. Damn headphone jack was bad on 3 of them (not to mention I wanted to get rid of the giant scratch I made on onf them). They still had the 90 days for every refurb though.

[spark09223]

I have had mixed experiences with refurbs from Verizon. I think it's just a pure luck of the draw.

[.46caliber]

The problem with the "Certified Like-New" is that Verizon is the one making the claim, not Motorola. If they were actually factory refurbished, Motorola, I'd be happier.

[takeshi]

Originally Posted by MrSmith317

Has anyone else ran into this and is there a way to get a reliable replacement device, or am I screwed and need to be happy with the best of the worst?

I haven't but others certainly have. Be persistent and get them to replace until you get a suitable device. It's hit-or-miss with refurbs and only the people with bad experiences post about it but that's typical for every forum site out there whether the topic is smartphones or any other product. My wife has received replacements from Asurion without any issues. YMMV, of course.

[MrSmith317]

So far my mileage has been fraught with pot-holes, hopefully this next device will finally be the one that works and is as flawless as my original was.

[bigguy_132]

I had this issue went through five and Verizon sent me a refurb INC and had no problem with it so far. This was also around the time though that they did not have an DROID refurbs available as they just discontinued it.

[MrSmith317]

Well good news. My latest replacement arrived and seems to be in good shape. So 4 is the lucky number I guess.

[kwright817]

Originally Posted by MrSmith317

Well good news. My latest replacement arrived and seems to be in good shape. So 4 is the lucky number I guess.

I'm, on replacement 3. Had it for 3 weeks and the slider is so loose that it often seems to open just sitting on the desk! Perhaps 4 may be my number to ?