Would you take a trade from VZW for a Samsung Tab 10.1

**polynet** · 07-27-2011, 12:55 PM

If VZW offered, would you take an offer from VZW to trade your Xoom for a Tab due to the 4g upgrade fiasco?

**slwerner** · 07-27-2011, 01:29 PM

Originally Posted by polynet

If VZW offered, would you take an offer from VZW to trade your Xoom for a Tab due to the 4g upgrade fiasco?

The other tablets aren't perfect either, and have their own short-comings. Plus, 4G over 3G is, for the most part, only a marginal upgrade. Even if the promised LTE for Xoom had never materialized, I won't have trade my Xoom in just to get 4G (even full-sized SD and HDMI aren't huge incentives - it would have to be some clearly superior functionality).

Another consideration would have to be that I still have nearly a year and a half of being "grandfathered" under my current data contract (with the $35/3Gb) that I'd likely have to give up if I were to trade for another tablet (barring some promotional offer from VZ).

Tablets will likely continue to evolve and improve, and at some point I can foresee upgrading from the Xoom. But, for now, I'm going to wait for something much better, not something that's a marginal improvement (and debatably so, at that).

Maybe when they have a 3GHz quad-core w/ dedicated graphics sub-system, 128+ Gb on-board, and (if it's even possible to make) both resisitive and capacitive touch-screen functionality. [Okay, I admit it, I'm very demanding]

**Jonno** · 07-27-2011, 05:01 PM

I would trade my Xoom for a Samsung Tab simply because of the better screen display. Also shipping with LTE starting tomorrow.

**brandogg** · 07-27-2011, 06:31 PM

The only advantage the Tab 10.1 has is that it currently can have LTE, and the display. Everything else about it is either equal (hardware specs) or less than what the Xoom has to offer. I wanted a Tab 10.1 when I first read about it, but the (******ed) decision to make a dongle for SD, HDMI, etc made me change my mind. I absolutely hated that with my Samsung Omnia back in the day, and now Samsung is pulling the same type of crap again. Honestly I don't think the display is that much better anyway - they look great in the showroom, but when you get home it's just way too bright.

**snovguy** · 07-27-2011, 07:29 PM

i'd trade in a heartbeat.
Samsung looks like they care at least a bit about taking care of their customers

As a matter of fact once they get them in stores, i'm going in to mine and make a case for why the should swap me for the tab

**Carlesious** · 07-27-2011, 07:53 PM

Some of these tablets, in their quest to be as thin as the ipad, are trading convenience for thinness. Personally, I think the Xoom has the perfect combination of convenience (no dongle), and size. I dont need my tablet to be as thin and light as the ipad, because we know what the ipad sacrifices to get there.

**jpprice** · 07-27-2011, 10:08 PM

I would do it without hesitation. In fact after playing with the Galaxy Tab I might just sell my Xoom and get one anyway.

**Castorshells** · 07-27-2011, 10:13 PM

Never, I love my xoom and will always have it. It hurts my eyes to read that so many people would trade so quickly.

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**booboolala2000** · 07-28-2011, 01:03 AM

Originally Posted by polynet

If VZW offered, would you take an offer from VZW to trade your Xoom for a Tab due to the 4g upgrade fiasco?

I might, but it really depends. If Google gets behind the Sammy Tab like they have with the Xoom then yes. But then again having a vanilla Android Experience is really nice. I have the Charge and really want a stable version of GB on it, but that Samsun overlay is really slow sometimes. So I will probably just go in and demand an in store credit or discout of some sort. If I walk in tomorrow and they offered me the sammy then and there, who knows? A bird in the hand...

**danyzfr6** · 07-28-2011, 10:05 AM

I am pretty happy with the Xoom, especially with all the updates that have been released for it, so at this point, I would not trade my Xoom for the Galaxy 10.1.

After purchase support is important to me, so I'm gonna wait to see how often and quickly Samsung releases updates for their tablets before I would consider buying one.

**slwerner** · 07-28-2011, 10:54 AM

Originally Posted by snovguy

i'd trade in a heartbeat.
Samsung looks like they care at least a bit about taking care of their customers

As a matter of fact once they get them in stores, i'm going in to mine and make a case for why the should swap me for the tab

But, what are the realistic chances that they're going to swap them for you?

And, if they won't, is the $729.99 price tag for the (32-Gb, for closer head-to-head comparison with the Xoom) Tab 10.1 worth the marginal improvement to 4G and the marginal improvement in screen brightness?

I think the better question to have asked would be if current 3G Xoom owners would want to pay the difference to get a different tablet, as Verizon has zero incentive to eat the cost of swapping thousands of new tablet for used ones.

Originally Posted by danyzfr6

I am pretty happy with the Xoom, especially with all the updates that have been released for it, so at this point, I would not trade my Xoom for the Galaxy 10.1.

After purchase support is important to me, so I'm gonna wait to see how often and quickly Samsung releases updates for their tablets before I would consider buying one.

I think the take-home lesson from the still-pending 3.2 update for 3G Xooms is that all updates involving wireless carrier android tablets is that they are always going to be three-way cluster-&*^%'s - Google, the hardware vender, and the wireless carrier all have to sign-off first. Thus, just as with Verizon holding up the 3.2 for Xooms, they are just as likely to do so for any other tablets, so while there is quite a bit of dissatisfaction with Motorola's performance as to the Xoom, it doesn't seem that Samsung will be able to do any better if updates get held up in testing by Verizon.

**polynet** · 07-28-2011, 01:37 PM

Originally Posted by slwerner

But, what are the realistic chances that they're going to swap them for you?
...

So I think I just got them to do it with no charge to me... we'll see if it shows up on my doorstep tomorrow

**snovguy** · 07-28-2011, 01:49 PM

Originally Posted by polynet

So I think I just got them to do it with no charge to me... we'll see if it shows up on my doorstep tomorrow

If you did that's awesome. I had zero luck at the store this morning. Care to share how you convinced them?

**polynet** · 07-28-2011, 02:06 PM

Originally Posted by snovguy

If you did that's awesome. I had zero luck at the store this morning. Care to share how you convinced them?

The folks in the stores are useless, I've been on the phone with customer support. use the web site to initiate a trouble ticket so that it gets tracked. When they called me, I got nowhere with the first rep, they sent me a followup email to see if my problem was solved, replied that it was not and restated my issue... by the 3rd person, I believe I was escalated to a higher level... this guy gave me his direct line and email so I deal with him exclusively now.

The most important thing to remember is "you catch more flies with honey instead of vinegar"... never got angry at the tech, always addressed it as issues against VZW or Moto so it was like talking about a third party so they don't get defensive.

ADDED:
My storyline was also simple, when i emailed back, I included the link to the Press Release on VZW's website that says it would be upgraded in Q2, I told them that I was upset because I thought I was paying for the first 4g tablet, otherwise I would have waited and used a cheaper wifi tablet since I live in the NYC area and have access to 4g networks. I also mentioned that it was disappointing to read that the Tab was shipping with 4g before we knew what the story was.... also we talked about the lack of communications as well.

I never threatened to leave VZW (I still like their network better than anyone else, sometimes you need to pay for quality), plus I reiterated that I have been with VZW for years except when I had to be on a corp plan for a brief period.

**snovguy** · 07-28-2011, 02:21 PM

Originally Posted by polynet

The folks in the stores are useless, I've been on the phone with customer support. use the web site to initiate a trouble ticket so that it gets tracked. When they called me, I got nowhere with the first rep, they sent me a followup email to see if my problem was solved, replied that it was not and restated my issue... by the 3rd person, I believe I was escalated to a higher level... this guy gave me his direct line and email so I deal with him exclusively now.

The most important thing to remember is "you catch more flies with honey instead of vinegar"... never got angry at the tech, always addressed it as issues against VZW or Moto so it was like talking about a third party so they don't get defensive.

ADDED:
My storyline was also simple, when i emailed back, I included the link to the Press Release on VZW's website that says it would be upgraded in Q2, I told them that I was upset because I thought I was paying for the first 4g tablet, otherwise I would have waited and used a cheaper wifi tablet since I live in the NYC area and have access to 4g networks. I also mentioned that it was disappointing to read that the Tab was shipping with 4g before we knew what the story was.... also we talked about the lack of communications as well.

I never threatened to leave VZW (I still like their network better than anyone else, sometimes you need to pay for quality), plus I reiterated that I have been with VZW for years except when I had to be on a corp plan for a brief period.

Thanks for the info, I will try that route next.

I agree about being nice. That didn't get me anywhere at the store but I did feel like the manager wanted to help me but thought that he could not.

**Carlesious** · 07-28-2011, 02:46 PM

It's kind of annoying listening to people complain about the update process for Android. People are so impatient that they either don't take the time to think about the process, or they don't have any idea whats involved. If an update was pushed to your phone as soon as Google made them available, I bet you think you'd be happy with that. But you aren't thinking about the fact that these Android phones all have different manufacturers and different carriers; each with different processors, radios, and other components, along with different networks. I can only imagine what kind of *****in and moanin some of you would be doing if they pushed an update to your device and something didn't work properly. And it's funny, because I bet some of the people that complain about that are some of the same ones that say Motorola sucks for releasing the Xoom without it being done, but yet you scream for these updates when they're not done. Bottom line is; if updates are that important to you, then maybe you should switch to using ios, apple only has to focus on two devices, iphone and ipad.

**polynet** · 07-28-2011, 03:08 PM

Originally Posted by Carlesious

It's kind of annoying listening to people complain about the update process for Android. People are so impatient that they either don't take the time to think about the process, or they don't have any idea whats involved. If an update was pushed to your phone as soon as Google made them available, I bet you think you'd be happy with that. But you aren't thinking about the fact that these Android phones all have different manufacturers and different carriers; each with different processors, radios, and other components, along with different networks. I can only imagine what kind of *****in and moanin some of you would be doing if they pushed an update to your device and something didn't work properly. And it's funny, because I bet some of the people that complain about that are some of the same ones that say Motorola sucks for releasing the Xoom without it being done, but yet you scream for these updates when they're not done. Bottom line is; if updates are that important to you, then maybe you should switch to using ios, apple only has to focus on two devices, iphone and ipad.

I think you must be talking about the wrong tread... I'm talking about a hardware update that was promised in a contractual way. I would not have been as disappointed if I got an email before the deadline of June 30th saying "due to engineering issues, we need to push back the deployment 3 months, here is how we are compensating you for our mistake"... instead, they let Samsung leapfrog them before sending out any communication. I am pretty certain this was all Moto's fault and VZW was stuck holding their ******...

As for the updates from Google on Honeycomb... If that was the true problem then I would be an ***** for getting another Honeycomb tablet... it will be the same story with Samsung, I just want all that I purchased to work now.

**Carlesious** · 07-28-2011, 03:17 PM

I wasn't talking particularly about the 4G hardware update, I agree that it could have been handled better, by keeping us better informed, I was mainly speaking about the Android updates that some people complain about.

**snovguy** · 07-28-2011, 06:34 PM

Originally Posted by Carlesious

It's kind of annoying listening to people complain about the update process for Android. People are so impatient that they either don't take the time to think about the process, or they don't have any idea whats involved. If an update was pushed to your phone as soon as Google made them available, I bet you think you'd be happy with that. But you aren't thinking about the fact that these Android phones all have different manufacturers and different carriers; each with different processors, radios, and other components, along with different networks. I can only imagine what kind of *****in and moanin some of you would be doing if they pushed an update to your device and something didn't work properly. And it's funny, because I bet some of the people that complain about that are some of the same ones that say Motorola sucks for releasing the Xoom without it being done, but yet you scream for these updates when they're not done. Bottom line is; if updates are that important to you, then maybe you should switch to using ios, apple only has to focus on two devices, iphone and ipad.

You know what else is annoying? Listening to someone pontificate about something that they don't have all the facts on or a material interest in. As in "you should have known", "all new products have issues" and on and on. If you don't like it, don't read it pretty simple. You can't say the title of my post was misleading...

The xoom was release before it was ready, with missing HARDWARE FUNCTIONALITY and Motorola at best has been less then forthcoming with it's customer and at worst has been outright lying to them

**916ninja** · 07-28-2011, 10:08 PM

Xoom = Google experience device. Transformer is getting on 3.2 now. Wtf is that!

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**dhendriksen** · 07-28-2011, 11:03 PM

Anytime the carrier gets involved the update process becomes a bigger PITA. It will be even worse with the Samsung, just watch.

Polynet, if you don't mind me asking what deal did you strike with VZW? Are they just trading you straight across for a 10.1 Tab? They're sending you a Tab, and you will then in turn send in the XOOM???

I just ask because I'm curious. I personally would NOT make that trade, but that's just me.

I agree with the other posts, that Motorola has not handled this properly and should have kept us early adopters better informed.

I love my XOOM...I'm typing this on it right now using the Motorola Bluetooth Keyboard. This thing ROCKS!!!

**polynet** · 07-29-2011, 10:49 AM

Originally Posted by DanH

...
Polynet, if you don't mind me asking what deal did you strike with VZW? Are they just trading you straight across for a 10.1 Tab? They're sending you a Tab, and you will then in turn send in the XOOM???
...

They sent me a Tab via FedEx overnight (its sitting at the FedEx facility cause I didn't have anyone to sign this morning), I have 10 days to transfer my data and ship back the Xoom and the media dock. He will then credit my account for the Dock and I have to email him the shipping receipt to get that credited back as well.

The other offer that I turned down (instead of the swap) was to get credit for the months of service from contract til September but that would have only been ~$140.

**snovguy** · 07-29-2011, 11:42 AM

Originally Posted by polynet

They sent me a Tab via FedEx overnight (its sitting at the FedEx facility cause I didn't have anyone to sign this morning), I have 10 days to transfer my data and ship back the Xoom and the media dock. He will then credit my account for the Dock and I have to email him the shipping receipt to get that credited back as well.

The other offer that I turned down (instead of the swap) was to get credit for the months of service from contract til September but that would have only been ~$140.

Boy, I would love to get that same deal.
I know there are some here that are happy with the Xoom and it seems to work better for them than me. I bought mine on launch day. The very first one was defective out of the box, it would hold only about a 30 minute charge out of the box.

the second unit is the one I have had up to now. I get tons of force closes and randomly about 3-4 times a month, the battery will go completely dead over night even though the unit had an 85-90% charge just putting it to sleep.

I have been back to verizon twice about this and the run diagnostics on it and say it's fine. I don't think it's software either because other than about 4 games, it's pretty much stock. My primary uses of it is the web browser and email.

All this coupled with Motos poor handling of the LTE situation has just really soured this unit for me. I admit that is somewhat irrational, but I'm human.

Anyway, I'm glad they took care of you, let us know how the tab works for you. I saw some initial reports that LTE just screams on the tab

**Arun01** · 07-29-2011, 12:20 PM

I talked to vzw and they told me I could cancel my data plan on my xoom and transfer it over to a 10.1 and I could just walk in the store and get one instead waiting.I'm still trying to see what the 10.1 has better than the xoom other than screen display? Anyone know???

**snovguy** · 07-29-2011, 05:21 PM

So update,
I just got off a very frustrating phone call with Verzion Support.

The purpose of my call was to see what if any options I had regarding my Xoom and possibly switching towards a tab or some other type of relief.

I initially sent in a email making my case and one of the reps called me back and basically stated there was not anything they could do, but if I would like to discuss please call.

So I did call and I'm not hopeful at all about getting anything.

The front line rep i first spoke to was very nice and very professional but basically told me there wasn't anything he could do for me. I asked to be escalated to a manger and thanked him for his time.

So I got a call from the manager "Cash" and got the exact opposite I got from the first person. He basically told me it was my fault and that i should have returned it within the 14 day period. I explained that did not make sense to me since there was no way I could have known that 6 months out that I still would be without LTE on my device.

Cash then said "well it's not my fault you didn't understand what you were buying" I then pointed out the multiple press releases about when LTE was coming and continued to calmly maintain that i felt like I had not fully gotten what i had purchased.

He got progressively more and more defensive and kept saying "it's not my fault" and that I was the one that was the one that didn't understand what I was buying.

Finally I just gave up and asked for a call from his supervisor which i was told I could expect in a couple of days or less.

What is sad and disappointing is that the whole purpose here was "hey I'm unhappy and felt like I had not gotten what I purchased, what can you do to help me". I didn't demand anything, but just asked what could be done. I even repeatedly said that I was not looking for something for nothing, just something other than paying full retail for a Tab.

However given how rude and insulting this "Cash" person was, I'm now considering just cutting my losses and being done with Verizon completely.

I'm not a huge customer by any means, just a couple of phones and the Xoom, but already I am left with a really bad taste in my mouth when it comes to Verizon...

End of rant